--- title: "Compare Shop-Ware vs ARI 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Shop-Ware and ARI based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/153469-201737/Shop-Ware-vs-ARI" page_type: "comparison" language: "en" --- # Shop-Ware vs ARI Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Shop-WareARI2/4 selected [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) [ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) [## Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting Price $279.00/month Value-for-Money 4.8 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [163 reviews](#user-reviews) Positive 159 Neutral 3 Negative 1 [## ARI](https://www.capterra.com/p/201737/ARI/)[4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $39.99/month Value-for-Money 4.7 Functionality 4.5 Ease of Use 4.5 Customer Service 4.6 Reviews Sentiment KS GP Based on [661 reviews](#user-reviews) Positive 623 Neutral 30 Negative 8 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Autoflow 4.8 (56) * * * Starting Price $389.99 Flat Rate,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Orderry 4.7 (36) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * Highest Rated ### AutoSoftWay 4.8 (4) * * * Starting Price CA$145.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ### AutoVitals 4.8 (63) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ## Summary * * * Features in Auto Repair Software 25 / 50 Best performer 47 / 50 Only ARI - Activity Dashboard - Chat/Messaging - Contact Database User satisfaction User satisfaction 4.8 User reviews[163](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.8 Customer support 4.8 User satisfaction 4.6 User reviews[661](https://www.capterra.com/p/201737/ARI/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.7 Customer support 4.6 Price starts from Price starts from $279Flat Rate, Per Month - Free version - Free trial Price starts from $39.99Flat Rate, Per Month - Free version - Free trial Best for Best for Independent Automotive Repair, Automotive Aftermarket Best for The tool simplifies business management for car repair shops, mobile mechanics, auto body shops, auto glass shops, truck repair, marine repair, motorcycle repair, and bicycle repair shops. ## User reviews Pros & cons AI Ahmed I. Co-owner > "They also have real-time profitability tracker which helps you optimize your business' revenue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) DW David W. Tech > "For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3940133) CE Casey E. Owner > "Shop-Ware is the easiest system to navigate." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___7136041) NL Nathan L. Service Advisor > "The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) AI Ahmed I. Co-owner > "Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) JM John M. Operations Manager > "Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) NL Nathan L. Service Advisor > "Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) JR Joseph R. Director of Operations > "Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578067) MP Marc P. Shop manager > "It helps us efficiently schedule customers, track customer information, and bill customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583066) GK Gen K. Service Writer > "Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3037555) Rosita O. administrator > "This tool helps us enormously with notifications to our clients about the progress of the tasks to be carried out." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3485979) DH David H. shop Forman > "some times my tool bar gets over filled with cars i have looked at and i have to clear it out" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) Kevin W. Supply Chain Manager > "Great workflow functionality." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3885472) JR Jennifer R. Owner > "There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) MF Mason F. Owner > "Love the inspection feature and being able to take pictures of the issue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) DH David H. shop Forman > "write up is easy the pictures that we add to our r. o. are a great benfit the costumer see s there car and its repair needs..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) JM Josh M. Service Manager > "The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) MF Mason F. Owner > "Great modern solution to the outdated or expensive options like shop monkey or protractor." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) BS Benjamin S. Technician > "The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) MF Mason F. Owner > "Very easy to train use and train new users on, can be accessed on phones and tablets which is needed for mobile service." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) JM John M. Operations Manager > "The ability to share photos with a customer is great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) RM Robert M. Owner > "Ordering parts from shop ware not working with our service manager" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3039602) JM Josh M. Service Manager > "Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) WL William L. Service Manager > "As a counter person/service advisor my biggest complaint is the lack of auto-fill." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) LP Leslie P. Customer Care - Admin. Assistant > "The comment I hear most from our customers, other than how much they love our service, is how much they love our software. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577760) AS Alan S. Owner > "I wish there was a better payment option and the 2 issues listed above were taken care of." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) GJ Gregory J. Foreman/General Manager > "Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) AS Alan S. Owner > "I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) PB Paul B. Parts Manager > "The integration with vendors works great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578500) BS Benjamin S. Technician > "I have found that some of the fluid capacities are wrong as well." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) RS Reggie S. President > "I love the clean user interface and the continual improvements being made." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3589242) GJ Gregory J. Foreman/General Manager > "Doesn't work quite like I would expect a good search engine to work." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) SS Stacey S. CEO > "Customer facing sms with powerful features to paint the value picture to your customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3056655) KH Kenny H. Owner > "A lot of the things I disliked about this program have been fixed or upgraded. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2458559) WL William L. Service Manager > "Although not an original feature, I really like the cloud based software and the ability to use it on multiple platforms." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) JR Jennifer R. Owner > "I like that the program is cloud based for ease of connecting to what's going on in my business if I am not physically in..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) [View Reviews](https://www.capterra.com/p/153469/Shop-Ware/reviews/) KS Kevin S. Founder > "I liked the ability to have a all in one crm and shop work flow type of system, allowing both customer and I to have repair statuses,..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140704) GY Gustavo Y. Owner > "That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140786) GP Geoffrey P. Owner > "ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141285) SP Stephen P. Owner > "Some of the functions with the integration with Quickbooks do not work such as bulk syncing with the customer invoices." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141216) DE Dustin E. Owner Technician > "Workflow Management: Streamlines the daily grind by making it easy to convert estimates to invoices and manage appointments, which helps..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140245) CN Chris N. owner > "One downside I’ve noticed with ARI Automotive Repair Software is the inconsistency in labor times and pricing within the system." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143074) TH Tyler H. CEO > "While ARI is designed as a general mechanical shop management tool rather than an ADAS-specific platform, its flexibility allowed me to..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141139) CS Charles S. Owner > "there is one main approvement i think they should make and that is a lot of industries uses square and they do offer it for online..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7013002) LV Louis V. Owner > "As a mobile tech and solo owner/operator, it has everything i need to create professional looking estimates and invoices quickly and..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7151848) TS Tyler S. Automotive Technician > "Before using it, a lot of time was wasted jumping between different systems or manually keeping track of customer information and repair..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140692) CB Charly B. Manager > "I like that I can integrate parts suppliers with parts tech through the app and place my order through my parts supplier to go pick it up." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143353) DE Dustin E. Owner Technician > "Bugs and Issues: The most significant drawback is the current state of template management." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140245) DE Dustin E. Owner Technician > "Repair Status: Provides clear visibility into the lifecycle of every project, ensuring that no task falls through the cracks and client..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140245) CM Christopher M. Owner Operator > "I am not able to link Identifix with the program nor my scan tool for dtc data straight to the repair order." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772962) SG Sandra G. President > "it has helped improve workflow management in our shop by keeping things organized, saving time, and making daily operations run smoother." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140311) JH Joey H. Technician > "Too much cluttler on the scheduling page and the sensitivity and the tolerance for pushing buttons on the screen" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7096981) EC Ethan C. Owner and Operator > "The professional look of the invoices has also help to grow my business from a guy who can fix stuff to That Technician who can fix..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7116955) BS Bryan S. Owner > "It cost A lot to hook it up for labor and it cost to send any remember for oil." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140319) CN Chris N. owner > "What I like most is how straightforward everything is—building estimates, converting them into invoices, and keeping track of jobs all in..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143074) DW DOUGLAS W. Boss man Doug > "It appears that some of the labor times are slightly inaccurate." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140881) DE Dustin E. Owner Technician > "Value for Money: Offers a high-end feature set at a fraction of the cost of enterprise-level software, making it an excellent investment..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140245) JD Jessie D. Office Manager > "Emailing feature has had some hiccups with customers. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140308) TS Tyler S. Automotive Technician > "The workflow is clean and easy to use, which makes creating estimates, invoices, repair orders, and customer communication fast and..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140692) JO Joell O. Owner > "I am unsure why it populates multiple accounts for each employee and I can not get down the accounting feature but we do not require them..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) TS Thomas S. Owner > "Ease of management, the vehicle information, the statuses on each work order, and the amount you get for the money spent, and the fact i..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140406) JK Johnn K. Owner > "From time to time when creating job cards or inputting customer information, the system will not save the information the first go..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6642558) JW John W. Owner > "I like being able to have reminders on maintanance schedules since my customers rely on me to keep them on track." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141100) ER Eli R. Manager > "Also, cant sort invoices by taxable and tax exempt." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7010839) CN Chris N. owner > "The estimating and invoicing process is quick, clean, and easy to understand, which helps me stay organized and get customers taken care..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143074) EC Eric C. CEO > "There is no way that I have seen to get the AI to correct the guides." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141211) LV Louis V. Owner > "It has helped me qoute jobs properly, the repair assistant makes diagnostic work easier and more efficient." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7151848) DM Dario M. repair > "I hate that when I save anything on the work order it takes me to group view when I'm in Table mode, I hate that, wish they worked with..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6774246) CL Chase L. Operations > "Starting out, we went thru 3 different software shop management systems , this one bye far is much easier and more advanced, the dvi is..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7011727) DB Derek B. Owner operator > "The only problem I have with the program was trying to figure out all the functions." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141916) SP Stephen P. Owner > "I like the integrations with most of the major third-party applications like Partstech and Quickbooks." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141216) RG Renee G. Crew > "On the downside, a few of the more advanced features may take some getting used to, particularly for smaller shops migrating from paper..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) TS Thomas S. Owner > "I was skeptical going into it especially the fact that its almost a qaurter of what all the other softwares are but was blown away by how..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140406) JB Jeff B. President > "Template can not easily be changed." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140533) RG Renee G. Crew > "Its great value for money, ability to increase productivity, customer service improved, makes it an excellent investment for any auto..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JS Jesse S. Owner > "My labor guides bug out after each payment and not all cars I work on are in system" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636807) TS Tyler S. Automotive Technician > "One of the biggest strengths is that it feels built for real world shop workflow instead of being overly complicated." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140692) NS Nick S. Owner > "I would like to see a more streamlined website. When trying to navigate the website, it throws the screen all over the place." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6648579) CB Charly B. Manager > "Besides and accurate estimate quotes I've enjoyed using it and look forward to all the improving features that you guys are implementing..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143353) JW Julia W. Office Manager > "My only complaint is that I have to add a year to be able to save a vehicle/hull's information to a customer; sometimes with certain..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342564) DP David P. Owner > "Ease of creating RO using license toget information and being able to work on the phone through text make it very user friendly" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7146254) CM Charles M. Owner > "The email invoice option is dated and doesn’t work properly." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6639213) DS Demond S. Manager and Owner > "Once setup I really enjoyed the workflow it made keeping up with jobs a lot easier and delivers professional look for customers l." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140312) Jeffrey R. Owner > "I used it primarily as a mobile mechanic and the phone interface leaves a lot to be desired." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6854740) AL Adam L. Owner > "Helps with writing job cards and intergrations are very helpful." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140419) VR Verified Reviewer Ceo > "When it was buggy and kept on glitching but since the upgrade there isn't a single word I can speak bad on it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6859454) SC Steven C. Owner > "The book your own appointment link has been a great resource for getting new jobs from our online advertising." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141893) JO Joell O. Owner > "WONDERFUL, finding an invoicing and client management system that is cost effective is very hard." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772085) GB Gabriel B. Owner Operator > "I really like the option for customers to sign R/O’s on their own devices." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7143017) NM Nicholas M. Owner and operator > "I don’t like that the customers have to make a profile now to be able to pay through Ari" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772630) BS Bryan S. Owner > "I like it is easy to have all my reports I. One area and that the invoice the customer can pay anywher" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140319) PB Pierre B. Mechanic > "when transfering the amount of invoice in quickbook, the amount does not transfer correctly since it does not seem to recognize the tax..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6135195) RL Robert L. Owner > "Quick access and custom invoicing that the Coustomers love" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140396) GH George H. Auto technician > "Takes some learning to use the software, also having trouble listing myself as a technician on invoice" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6644159) JW John W. Owner > "I like the ease of use to keep track of my customers vehicles and maintanance reminders." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141100) FC Frank C. owner > "can be a bit glitchy at times and not the easiest to move around in" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772046) DS Demond S. Manager and Owner > "Workflow management and customer support were the highlights of software really made everything smooth." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140312) BJ Barbar J. Owner > "Inventory/selection didn't list everything i needed." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636705) SB Shane B. Service Manager > "We have tried several different software and apps, but ARI is by far the best for the money you spend to function on a daily basis." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140618) ZC Zan C. owner > "However the scheduler is confusing because you cant assign tasks to different technicians or change the color for appointments so it is..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6342851) CL Charlie L. Owner > "My customers are also very impressed with the invoice layout along with everything else." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140785) JV Johnathon V. Mechanic > "Subscription cost was to much and im cant take old employees off the clock" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6773047) DB Derek B. Owner operator > "The invoices you can make with your logo are very nice also a" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141916) DR Dean R. tech > "interface was slow to respond every time i used it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6640144) DB Derek B. Owner operator > "Affordability, it was extremely affordable as I was just getting started. But still has all the features of other programs at a fraction..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141916) CW Chris W. Owner > "Not fully customizable and the invoices (for me or my clients) are not detailed enough." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6346385) TS Tyler S. Automotive Technician > "For the price, I honestly think it delivers more value than many larger and more expensive shop management systems." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140692) JE Jesse E. Owner > "A little difficult to learn way around the app" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6531304) DT Darrin T. Owner operator > "I wish there was a more robust accounting system, but for $50 per month that’s great." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140793) MH Michael H. Owner > "It’s difficult to use for me. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7012123) RG Rodney G. Owner > "The mobile feature of being able to invoice customers when the job is complete and the lay out of the invoice template is easy to follow." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772014) BR Brian R. Automotive technician > "The software will randomly duplicate items on the estimate/invoice so you have to be careful and double check the work so you don't look..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4371748) DD Donnie D. Manager > "I am going to save lots of time just creating invoices with this software." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140283) JH Justin H. Owner > "Mitchell 1 through ari is terrible on the movile phone." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636814) SP Stephen P. Owner > "Overall I have found ARI to help shop succeed with a simple and easy to use application for the shop side and for my customers." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141216) JS Jamie S. Owner > "The job cards are a bit difficult to understand and work, causing us to use invoices and estimates only. If we SMS a customer on the..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4937908) GP Geoffrey P. Owner > "ARI has inspection sheets, The best AI labor guide I have used, reports to show me what my business is doing, and sends my customers..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141285) GY Gustavo Y. Owner > "That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140786) CF Caleb F. Owner > "The interface and UI is OK for now." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141319) EC Eric C. CEO > "There is no way that I have seen to get the AI to correct the guides." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141211) WZ Wally Z. Ceo > "i like ari for its simplicity, affordable pricing, and good customer service." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7092304) JS Jesse S. Owner > "My labor guides bug out after each payment and not all cars I work on are in system" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6636807) ET Eric T. MASTER MECHANIC > "how everything is just a click away and how easy it is to teach an employee how to navigate it" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6675866) NS Nick S. Owner > "I would like to see a more streamlined website. When trying to navigate the website, it throws the screen all over the place." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6648579) SP Stephen P. Owner > "I like the integrations with most of the major third-party applications like Partstech and Quickbooks." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141216) SH Steve H. chief executive officer > "has a lot of reports , that would be presented in one report. and difficult to integrate with other services" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___4580014) AL Adam L. Owner > "Helps with writing job cards and intergrations are very helpful." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140419) EC Eric C. CEO > "There is no way that I have seen to get the AI to correct the guides." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141211) RG Renee G. Crew > "Integration with further tools and platforms provides even added value by letting shops create a work flow that meets their specific..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) JB Jeff B. President > "Template can not easily be changed." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140533) JW James W. Owner > "The fact that there is an app and there is seamless integration across all devices as well as web based computer access, make it perfect..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6345636) MH Michael H. Owner > "It’s difficult to use for me. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7012123) CF Caleb F. Owner > "The interface and UI is OK for now." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7141319) BB Brandon B. Owner > "Not very good instructions on how to use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6777746) RG Renee G. Crew > "What I enjoyed the most is how ARI automates complex tasks, which makes the process clearer and easier." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___6772300) GY Gustavo Y. Owner > "That it doesn’t provide repair guides and that it doesn’t have automatic messages sent to customers for reminders of payments and other..." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140786) SV Susan V. Management > "It is very easy to understand and use." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140413) JD Jessie D. Office Manager > "Emailing feature has had some hiccups with customers. " [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140308) AL Adam L. Owner > "Easy to use and quick." [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7140419) SN Shawn N. Owner and operator > "This is the second time i have needed help and attempted to contact them by chat and by email, and 2 hours later still no response." [See full review](https://www.capterra.com/p/201737/ARI/#SoftwareAdvice___6165454) DP David P. Owner > "Ease of creating RO using license toget information and being able to work on the phone through text make it very user friendly" [See full review](https://www.capterra.com/p/201737/ARI/#Capterra___7146254) SN Shawn N. Owner and operator > "They take hours or days to respond and by that time i have already lost money and customers." [See full review](https://www.capterra.com/p/201737/ARI/#SoftwareAdvice___6165454) [View Reviews](https://www.capterra.com/p/201737/ARI/reviews/) ## User interface [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/) 4.77 (163) [ARI](https://www.capterra.com/p/201737/ARI/) 4.64 (661) ### Features Shop-Ware 25/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - Contact Database - Cost Tracking - CRM - Customer Database - Customer History - Customizable Reports - Data Import/Export - Document Management - Electronic Payments - Electronic Signature - Employee Scheduling - Employee Time Clock - Estimating - Generative AI - Gift Card Management - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Costing - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - QuickBooks Integration - Quotes/Estimates - Records Management - Reminders - Repair Tracking - Reporting & Statistics [See all features](https://www.capterra.com/p/153469/Shop-Ware/#features) ARI Top features 47/50 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - Contact Database - Cost Tracking - CRM - Customer Database - Customer History - Customizable Reports - Data Import/Export - Document Management - Electronic Payments - Electronic Signature - Employee Scheduling - Employee Time Clock - Estimating - Generative AI - Gift Card Management - Inspection Management - Inventory Control - Inventory Management - Invoice Management - Job Costing - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Payroll Management - Performance Metrics - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - QuickBooks Integration - Quotes/Estimates - Records Management - Reminders - Repair Tracking - Reporting & Statistics [See all features](https://www.capterra.com/p/201737/ARI/#features) ### Recognition No recognitions have been awarded to Shop-Ware No recognitions have been awarded to ARI ### Deployment & support Shop-Ware Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ARI Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Shop-Ware - By Shop-Ware - Located in United States - Founded in 2014 ARI - By uMob - Located in United States - Founded in 2019 ## 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