FieldPulse vs WorkWave Service: Which is a better fit?

M a big fan of Field Pulse because it’s super user-friendly. The dashboard is also really attractive and easy to navigate.

Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements.

There are several features that are missing and or do not work well for our company.

I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.

The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge.

The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks.

It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.

David D

Owner

Everything, this company is shockingly terrible, impressively dysfunctional, and has amazingly terrible customer service. I am truly shocked by their incompetence.

I was able to easily learn how to use Workwave and received EXCELLENT customer service during my training. They are available any time to answer my questions, and are very professional and courteous.

I had to call the bank and put a stop payment and flag them for fraud to prevent future billings on my credit card. For a business that outsources customer service this is very ironic.

The first video training offered today is a great idea. I believe this will be a major help.

They lied to me in the sales process about what customization options I had. Their "Engineering" department has literally not fixed one single problem.

We can suggest features and they do their best to accommodate your request.

We have repeatedly requested phone contact. They have taken money from us in error for a dispute 2 times (yes, one dispute = 1 deduction).