FieldPulse vs Fieldster: Which is a better fit?

M a big fan of Field Pulse because it’s super user-friendly. The dashboard is also really attractive and easy to navigate.

Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements.

There are several features that are missing and or do not work well for our company.

I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.

The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge.

The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks.

The ease of the system and how user friendly it is. As a Supervisor over our Customer Experience Team and training new people it definitely helps when they are able to pick up the software so quickly.

I should be able to run reports on name alone. The process to enter a new customer is INSANELY complicated, not intuitive and was very hard to learn.

I like the ease of using the software. All the information I need is easy to find and very easy to navigate through.

Many things did not convert from our previous software. We lost an enormous amount of data.

I like the layout and the ability to access the information I need quickly while taking care of customers.

The conversion process was very stressful for us. It caused a very negative feeling in the office about the software.

The support staff is great. They are very friendly and go above and beyond.

Some of the Admin actions are confusing when you want to make changes. Specifically the reminder text info sent to the customer is not easily found.