FieldPulse vs Lighthouse.io: Which is a better fit?

The customer service, especially [SENSITIVE CONTENT], has been SUPER helpful answering all my questions with promptness and accuracy. Very much appreciated, especially when you're a "newb.

Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

The support staff is amazing, especially Holly, who help work through several issues we had at the start up. You get real people who seem to really care about your success on the Fieldpulse platform.

There are several features that are missing and or do not work well for our company.

FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements.

The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge.

I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.

System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks.

The Lighthouse team have been fantastic. Any knowledge gaps they are very responsive and have assisted without fuss Great product and would highly recommend.

Multiple inactive users throughout the day which might be due to having bad reception on site.

The team is always available and happy to assist. The software system is the most advanced system that I have seen, the technology is amazing.

We had problems with tracking security guard movements across our sites.

The customer service is fantastic, they have responded quickly to all our questions and needs. They are always asking us for input and improving the product.

The back end system is sometimes difficult to get the type of reports we wanted. However Ben and his team have allways developed and implemented what ever reporting we required.

I like working with the team. They are very helpful and develop what you want.

Derek D

Technician

Nothing, it's very helpful, easy and less papers to carry around and end up losing somewhere.