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Omnisend—the ideal solution for growing ecommerce stores wanting to drive sales through email & SMS marketing. Benefit from a 1-click integration with Shopify, BigCommerce, Woocommerce & Wix.
Ecommerce teams and merchandisers.
I love that we can create newsletters well in advance and automate them to go out. I also love the automation flows and the wonderful robust reporting.
So my primary method of advertising was cut off at Christmas, rendering this software useless to me at the time I needed it most.
I love the ease of tracking what is happening with my newsletters and automations. The results are setup clearly and I like the layout of the whole program.
I hate that I can't integrate multiple shops in one platform.
The features that I love the best on Omnisend is that I am able to go through analytics and other critical information about my visitors that help me turn them into customers.
Standard for a template based email marketing system. But as a designer I find it frustrating.
The product itself is user-friendly and easy to use. The automation and segmentation options are advanced and provide great solutions for effective marketing.
The moving target with monthly fees is a bit frustrating.
Works wonderfully for what we need. Hoping they do not price out their customers by trying to innovate beyond their scope.
The only negative point that limits me in my daily work is not being able to copy/paste the merchandising I do for already existing collections (it is only possible for new campaigns).
Their support team is excellent and their [SENSITIVE CONTENT] is always in touch with us and she is a great support to us and our strategy. Thank you, [SENSITIVE CONTENT.
Getting set up is the biggest frustration with Search Spring only because it takes a minimum of 4 weeks to do so.
Since our launch on the SearchSpring platform, our success manager has been stellar, managing our account with great care and always with our business goals in mind.
Before Search Spring, our on site search and site merchandising was a hot mess. BigCommerce really has not addressed their native tools in either field.
Also implementation was great due to an AMAZING developer that really knocked it out of the park and took feedback very well.
No review of SearchSpring would be complete without mentioning their support team.
Trevor A.: Hi, my name's Trevor. I'm the owner of Agency and I give Omnisend five out of five stars. So we've used all kinds of email marketing software, anything from MailChimp back in the day to ActiveCampaign, Emma, Klaviyo, you name it. I mean, pretty much any email program out there, we've used and yeah, it was always an issue, whether it was budgeting with clients and budgets not fitting in with what these offerings were on these different platforms. A lot of them just had lack of something, whether it was custom emails, just ways to customize and ways to engage with our audience. So the biggest reason why we went with Omnisend, one, it kind of checked all the boxes that we needed. It integrated with Shopify. It kind of did everything that we needed it to do. Automated emails, sending special emails with different flow capabilities was extremely important. But I think the biggest thing was the price. We were able to save hundreds of dollars for our clients just by switching them over to Omnisend. The onboarding process with Omnisend was extremely simple. It's just a few simple clicks. If you do need help, they have a support team there to help guide you and walk you through it or if you needed even further help, they have someone who could literally set it up for you. So the setup process was extremely painless. I personally feel that you can't go wrong with Omnisend. Like I said, it checks off all the boxes. It does everything that any competing product that you see out there does. Omnisend does it just as well. I think they have amazing customer service. So if you have any questions while you're in their platform, they have live help with a live person who will help guide you and if they don't know the answer, they will find the answer for you. I think that's a huge thing. Coming from a competitor, for a couple of our clients, there was zero support. They just direct you to the help center and when you have a really technical question, it's hard. The help center doesn't help you in that way. So I think, one, the pricing, you can't go wrong with it. It's the best pricing that we've found out there in terms of what it's capable of doing and then, two, that live support and just knowing that I have someone that I can speak to, a real human is very important.
Michael M.: My name's Michael. I am a CEO. I worked in the e-commerce industry. And I would rate Relevancy Platform as a five. Before we worked with Relevancy Platform, it was an absolute nightmare trying to merchandise our site on BigCommerce. We would have to use a custom, just an ordering convention, and we couldn't actually assign a different product order to a product in another category. So it was impossible to merchandise products effectively in multiple categories. What we were able to achieve with the Relevancy Platform is a visual merchandiser where we're able to drag and drop product in each search. We can even create custom search queries above and beyond a category or a search that would be more traditional. It's really saved us countless hours and a ton of frustration, and our clients are much more satisfied. We chose Relevancy Platform because of the value. It's not a cheap piece of software, but really world-class. It saves us hundreds and hundreds of hours and just a ton of frustration. There weren't really any other products like it in the market that we were looking at or that we found, so it was really a clear choice, and we were very happy we made it. It was a great experience integrating. One of our developers worked with their team, and it was pretty a flawless handoff. You know, made some edits to our theme files on BigCommerce, and we really had no hiccups with it. There was a little bit of a learning curve, but it's not anything that a robust piece of software like this is going to have. It was pretty easy, straightforward, and we were able to learn it. With the drag and drop interface, you really can't go wrong. My recommendation for anyone that's looking at Relevancy Platform is to just do your homework and make sure that you weigh your choices. At the end of the day, I'd say you'll probably go with Relevancy Platform just because it was such a creative experience for us. It solved a lot of our business problems, brought down our costs as far as administering our client services, and increased our site user the end customer satisfaction.
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