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Join over 90,000+ businesses sending communications around the world. Along with a 24/7 customer support team and 99.95% uptime SLA — businesses choose us because we’re always on for our customers.
Omnisend—the ideal solution for growing ecommerce stores wanting to drive sales through email & SMS marketing. Benefit from a 1-click integration with Shopify, BigCommerce, Woocommerce & Wix.
Our ClickSend Account Manager & Customer service are amazing. Very Friendly, helpful and Knowledgeable.
The product is so slow, sluggish, and horrible, I can’t even explain it. I don’t believe in negative reviews, but I have to warn others.
Great people great tool. Sensitive content hidden] Account Manager is just wonderful.
It's completely broken and only in the order of the newest messages. Customer support was the worst experience ive ever had.
I'm yet to use their every service. But their SMS is the best and they have integration with Zapier which makes it even amazing.
He legit yelled and told me I was a scam the entire call. I will do everything I possibly can to make sure this company fails due to my experience with their "USA Sales leader.
My experience with ClickSend was very good. It is an excellent choice for businesses that need an easy-to-use platform for sending SMS, emails, and voice messages.
In some cases the page was lagging for a few seconds.
I love that we can create newsletters well in advance and automate them to go out. I also love the automation flows and the wonderful robust reporting.
So my primary method of advertising was cut off at Christmas, rendering this software useless to me at the time I needed it most.
I love the ease of tracking what is happening with my newsletters and automations. The results are setup clearly and I like the layout of the whole program.
I hate that I can't integrate multiple shops in one platform.
The features that I love the best on Omnisend is that I am able to go through analytics and other critical information about my visitors that help me turn them into customers.
Standard for a template based email marketing system. But as a designer I find it frustrating.
The product itself is user-friendly and easy to use. The automation and segmentation options are advanced and provide great solutions for effective marketing.
The moving target with monthly fees is a bit frustrating.
Allen: Hey, my name is Allen. I am the President of physiotherapy and rehab company, and I give ClickSend a 5 out of 5. We were looking for a software that would be able to integrate to our CRM to be able to send automated text messages and some other conversational type messages. We were looking at Project Broadcast but when we found ClickSend, we found an all-in-one solution because they also do print, letters and postcards, which we found helpful with our lead follow ups as well, and tying into our CRM. So overall, it was a better choice for us. Right from the start, I had a lot of questions when I was looking at ClickSend, when it came to their pricing, their structure, the quality of their print work, but every single question I had for their customer service, it was always through chat, but it was always an immediate response. They were very kind, they were very, very helpful, and they followed up with me afterwards via email with resources. So it was a very easy decision making process and buying decision. Their costs were very competitive. The quality of the print work was great. Fast shipping times as well. The text messages were integrated really well with our CRM, so it was a really easy choice to make, and I think their customer service, help and quality of their work really made it stand out. Getting started with ClickSend was rather easy. If I remember correctly, it's been a while, but I think I just had to upload a credit card to purchase some credits. And from there I used the API key to connect to my CRM, and I started scheduling out messages in ClickSend to trigger with some email automations and other tags that we had set up in our CRM. So overall, it was a very simple, smooth process. I do remember some questions obviously coming up during the onboarding process, and again, their customer service was super helpful to quickly answer those and get us up and starting really quickly, within a matter of days. If you're considering using ClickSend, I definitely would suggest just try it out. I think they give you a couple of credits to try and if not, it's just a couple of bucks. Just add some credits in, send yourself a mailer, send yourself some text messages, engage with it, go through. They have a lot of reporting functions as well. You've got nothing to lose.
Trevor A.: Hi, my name's Trevor. I'm the owner of Agency and I give Omnisend five out of five stars. So we've used all kinds of email marketing software, anything from MailChimp back in the day to ActiveCampaign, Emma, Klaviyo, you name it. I mean, pretty much any email program out there, we've used and yeah, it was always an issue, whether it was budgeting with clients and budgets not fitting in with what these offerings were on these different platforms. A lot of them just had lack of something, whether it was custom emails, just ways to customize and ways to engage with our audience. So the biggest reason why we went with Omnisend, one, it kind of checked all the boxes that we needed. It integrated with Shopify. It kind of did everything that we needed it to do. Automated emails, sending special emails with different flow capabilities was extremely important. But I think the biggest thing was the price. We were able to save hundreds of dollars for our clients just by switching them over to Omnisend. The onboarding process with Omnisend was extremely simple. It's just a few simple clicks. If you do need help, they have a support team there to help guide you and walk you through it or if you needed even further help, they have someone who could literally set it up for you. So the setup process was extremely painless. I personally feel that you can't go wrong with Omnisend. Like I said, it checks off all the boxes. It does everything that any competing product that you see out there does. Omnisend does it just as well. I think they have amazing customer service. So if you have any questions while you're in their platform, they have live help with a live person who will help guide you and if they don't know the answer, they will find the answer for you. I think that's a huge thing. Coming from a competitor, for a couple of our clients, there was zero support. They just direct you to the help center and when you have a really technical question, it's hard. The help center doesn't help you in that way. So I think, one, the pricing, you can't go wrong with it. It's the best pricing that we've found out there in terms of what it's capable of doing and then, two, that live support and just knowing that I have someone that I can speak to, a real human is very important.
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