# Compare Omnisend vs Emotive 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Omnisend and Emotive based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/153508-202425/Omnisend-vs-Emotive

---

# Omnisend vs Emotive Features and Cost Comparison

Last updated March 26th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OmnisendEmotive2/4 selected

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

[Emotive](https://www.capterra.com/p/202425/Emotive/)[4.3 (106)](https://www.capterra.com/p/202425/Emotive/reviews/)

[## Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting Price

$16.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

Based on [836 reviews](#user-reviews)

Positive

816

Neutral

17

Negative

3

[## Emotive](https://www.capterra.com/p/202425/Emotive/)[4.3 (106)](https://www.capterra.com/p/202425/Emotive/reviews/)

Starting Price

Contact vendor

Value-for-Money

4

Functionality

4.2

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [106 reviews](#user-reviews)

Positive

90

Neutral

3

Negative

13

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## Summary

* * *

Key features rated by users

Features selected based on 6,488 reviews from sms marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

SMS Messaging

4.8

Mass Texting

4.5

Campaign Scheduling

4.7

Message Personalization

4.6

Scheduled Messaging

4.9

70%Fit

Missing features

Feature ratings

SMS Messaging

4.7

Mass Texting

4.0

Campaign Scheduling

NA

Message Personalization

4.3

Scheduled Messaging

4.3

User satisfaction

User satisfaction

4.7

User reviews[836](https://www.capterra.com/p/153508/Omnisend/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.6

User satisfaction

4.3

User reviews[106](https://www.capterra.com/p/202425/Emotive/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.0

Customer support

4.3

Price starts from

Price starts from

$16Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Omnisend is used by eCommerce brands, online retailers, digital marketers, CRM specialists, email marketing managers, and social media marketers.

Best for

Ecommerce brands, digital marketers, Shopify/BigCommerce/Magento stores, SMS marketing managers.

## User reviews

Pros & cons

FA

Frank A.

Head of Digital

> "Integration with BigCommerce is clean, and the back‑in‑stock automation works reliably at the variant level with clear visibility into requests..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7116535)

FA

Frank A.

Head of Digital

> "SMS for back‑in‑stock alerts is also limited; while the email version links directly to the specific product a customer requested, the SMS can..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7116535)

AI

Aleksandar I.

Creative Director

> "The email builder is clean and visual, and I can create automated workflows (like welcome or cart recovery emails) without needing much tech..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7029500)

FA

Frank A.

Head of Digital

> "The push notification feature feels too basic for real use because the permission prompt appears immediately when someone visits the site, which..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7116535)

DL

Dakota L.

Web Designer

> "Omnisend has certainly grown on me, they integrate with Judge.me reviews and allow us deeper customer segmentation than what's normally..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6807827)

MF

Megan F.

Marketing Specialist

> "Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545315)

DH

Dauanie H.

Owner

> "The intuitive interface and detailed reporting tools also make it simple to track campaign performance and optimize for better engagement. Plus,..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525166)

YC

Yusuf C.

Founder

> "There are certain pages where it's not easy to simply "exit" what you're doing, and when you're creating new campaigns, you have to select a..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773663)

Vincenzo Bernardino R.

Marketing Advisor

> "The interface is not overwhelming, it offers tools and settings that are very essential for email marketing automation without overcomplicating..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6546537)

TH

Thandi H.

MD

> "For my more limited use, based in South Africa where the $ is much stronger than the local currency, it's a bit expensive for my business."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6541825)

Olivia G.

Owner

> "Being able to schedule email campaigns and automations with various rules has been such a beneficial aspect of Omnisend for running my small..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545185)

VR

Verified Reviewer

Website Marketing Manager

> "We don't need the additional features bundled with the pro plan, so it's hard to justify the increased spend just to access better reports."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525796)

WP

Wade P.

Vice President

> "The ability to setup our email marketing on this platform and integrate it so tightly with Shopify make it a no brainer. "

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773133)

LS

Linda S.

Owner, Designer, Marketing, Making

> "I have yet to realize any sales with my campaigns so I may have to leave it as the fees are too high for small businesses."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773338)

LK

Leena K.

Founder

> "The integration with Shopify makes it the top option I recommend to clients and businesses who are looking to send email automations and..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545042)

LS

Linda S.

Owner, Designer, Marketing, Making

> "To be fair I migrated my lists from another program that they dont support so it was a BIG process over an entire week."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773338)

FA

Frank A.

Head of Digital

> "It’s become a straightforward part of our workflow without adding unnecessary complexity."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7116535)

DN

DeWayne N.

Owner

> "Additionally, finding clear online solutions for specific tasks within Omnisend can be a bit difficult."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773525)

Alexandra D.

Account Director

> "We’ve seen increased open rates and higher member retention, thanks to the platform’s reliable automation and segmentation features."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525374)

SP

Stephanie P.

Owner

> "The way you have to send a chat to customer service for help instead of speaking directly to a human on the phone."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773214)

AI

Aleksandar I.

Creative Director

> "Omnisend has made it much easier for me to stay in touch with customers and keep my marketing consistent."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7029500)

VR

Verified Reviewer

Director

> "Tricky to embed into Shopify website and analytics data is often incorrect."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545127)

PW

Paul W.

Contractor

> "As an agency we have used a number of email marketing platforms and the support and customization that we receive from Omnisend is top-notch..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6531795)

RJ

Ron J.

Admin, Marketing Director

> "We switched to Omnisend after having delivery and subsequent support issues with different major service."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545789)

Micah J.

Owner

> "I have been able to be more consistent in sending emails and its allowed me to send more professional looking emails with links and"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6775678)

BC

Benjamin C.

General Manager

> "Email builder can be buggy at times and misalign."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6735002)

KH

Karen H.

Graphic Designer and Digital Marketing

> "I really appreciate the saved template feature—it takes so much of the stress out of building a campaign and makes the whole process feel more..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773582)

JA

Jamie A.

Founder and Owner

> "Sometimes, I don't understand why I can't manipulate content blocks as I want to."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773905)

JF

Jonah F.

Writer

> "Omnisend offers comprehensive functions for marketing automation and delivers omnichannel messaging platform"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6800255)

DT

Duncan T.

Owner

> "Some of the template duplications are a little annoying."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6510571)

Aleksej S.

CEO

> "I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545331)

LB

Lou B.

Web Shop Developer and Accounts

> "Sometimes the design elements can be a little restrictive."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773100)

AR

Angelica R.

Account Manager

> "My overall experience with Omnisend has been positive, as it simplifies marketing automation and drives results, though the pricing may be a..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6609892)

AD

Alvaro D.

CEO

> "The integration with prestashop isn't the best yet"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545504)

MU

Maria U.

Customer Support Manager

> "From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6499049)

Carmen B.

Technical Merchandiser

> "Warm-up emails require a lot of patience, onboarding was a little slow"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545864)

DH

Dauanie H.

Owner

> "It’s easy to use, with helpful email and SMS automation, and the templates save time. While design options are a bit limited and costs can rise..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525166)

SF

Sarah F.

Owner

> "Templates arent as nice as some email marketing companies and sometimes it isnt as easy to use"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6349401)

AR

Angelica R.

Account Manager

> "Omnisend's automation features are incredibly easy to use, allowing for personalised email and SMS marketing campaigns that save time and..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6609892)

CE

Clarice E.

Admin

> "it's not as content savvy like others apps that send out emails."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6490634)

TH

Tessa H.

Owner

> "I also love that there are detailed instructions available to help automate custom emails for customers."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545334)

SB

Sarah B.

Research Analyst

> "I have a huge issue about it’s ability to deliver ALL of my interactions, this is essentially what this specific software is made for."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4971264)

Alexandra D.

Account Director

> "It keeps our members engaged with timely updates on the latest news, releases, and events."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525374)

SM

Swastik M.

Product Manager

> "The occasional glitches act as an obstacle due to which e-mails are not sent to the target sometimes."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___5031649)

TA

Thanos A.

Email Nerd

> "It is the perfect Email marketing tool for small and medium-sized businesses and it can be quite scalable as well."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6774044)

FP

Fay P.

Dir of Ops

> "It's a little less user friendly since changes were made."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6537635)

AJ

Alyssa J.

CEO founder

> "Omnisend is such a helpful company when it comes to starting your emailing marketing because they have someone come on a zoom meeting with you..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545119)

VR

Verified Reviewer

Marketing Manager

> "It is a little bit more expensive than we'd prefer."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773643)

RJ

Ron J.

Admin, Marketing Director

> "Omnisend support offers very quick and knowledgable responses to questions via on-line chat."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545789)

Pedro A.

Marketing & Growth Ops

> "Personalization of the emails: If you don't know much about code, you can't really personalize them at max"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___5093530)

TA

Thanos A.

Email Nerd

> "Easy to use and draw reports from and also it is quite affordable in comparison to their competition considering what you get with your monthly..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6774044)

DS

Daniel S.

President

> "We switched from mailchimp to start SMS marketing, but there is not way to convert existing subscribers to sms marketing without manually going..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___3780986)

DN

DeWayne N.

Owner

> "I also find the revenue reporting tools helpful for tracking performance."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6773525)

MP

Mauren P.

Owner

> "You can't add a video to the platform and it doesn't have an app where you can upload pictures from your phone like Constant contact."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___3799248)

AF

Arturs F.

Email Marketer

> "Segments, pop ups and campaigns are extremely easy to set up and there is no guesswork when it comes to creating a strategy with the additional..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545792)

John S.

Social Media Consultant

> "One downside of Omnisend is that its pricing can be a bit high for businesses on a tight budget."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4794975)

AF

Arturs F.

Email Marketer

> "Very easy to integrate apps, manage flows and switch accounts to work on different stores."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545792)

NE

Nessma E.

Manager

> "It costs $59/month for unlimited emails but not unlimited SMS."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4879788)

SZ

Salma Z.

Marketing Director

> "Omnisend offers a wide range of features including email campaigns, SMS marketing, push notifications, and more."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4793898)

JAN

Jo-Ann N.

Owner

> "The email campaigns functionality can be a bit slow to respond."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6051614)

Justin A.

Managing Director

> "Very easy to set up and use, providing great levels of automation for our customer and prospect comms, as well as simple to create campaigns."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6546208)

VR

Verified Reviewer

Marketing Operations Specialist

> "Just the basics, not enough to build all your transactional comms."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6223344)

JAN

Jo-Ann N.

Owner

> "Omnisend is second to none in terms of managing my email campaigns and automations. Once set up, everything just runs smoothly in the background..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6051614)

TS

Tina S.

Author

> "They could be a bit more generous, but then I know that would probably increase the burden on the paid plans."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6236589)

ZM

Zenia M.

coo

> "Easy to read and understand reports and able to create custom segments for audience."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545646)

VR

Verified Reviewer

Director

> "My least favorite feature is that i can't search by phone number in the contacts but you have to create a segment."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4282526)

VR

Verified Reviewer

CEO

> "Love it, we evaluate annually and it continues to be the best bang for the buck, plus they keep adding features which is great."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6545378)

Edward N.

Affiliate Marketing Specialist

> "The pricing structure may not be suitable for small businesses or startups with limited budgets, as it can be expensive compared to other email..."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4595869)

XM

Xiomara M.

Operations Manager

> "I like that they are constantly adding new features to improve the quality of the platform and the user experience."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525725)

MM

Monalisa M.

Digital marketer

> "Has been a little slow maybe its my PC, will have to check it up"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6228806)

FM

Fiona M.

Owner

> "the ease of use and customer service, I found the flows easy to set up and edit and they bring me in sales on a monthly basis."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6546468)

LM

Liz M.

Marketing Director

> "For example, if I copy and paste text into a text box, it often doesn't format properly."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___4292507)

SS

Sarah S.

Marketing Manager

> "I am happy with their pricing that is fit for SMBs and also the support who is always online to assist."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525809)

IH

Iain H.

Director

> "We had to add them back in manually and it was not possible to find out what had caused that bounce on just one of our newsletters."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___3800350)

HM

Hannah M.

Marketing coordinator

> "Ease of use and how easy it is to create beautiful looking mailers."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___7008645)

MS

Maike S.

MD

> "A LOT of info and onboarding communication that can be a bit overwhelming if you're not quite ready yet or moving at the same pace."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___3783135)

VR

Verified Reviewer

E-commerce Manager

> "Saves a ton of time not having to do a write up for every featured item."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6559773)

EC

Eliana C.

Public relation

> "It does not allow me to carry out the campaigns from my cell phone, I always need to use my computer"

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___3792773)

SC

Susan C.

Marketing Manager

> "Positive experience over several years creating and sending emails and designing templates."

[See full review](https://www.capterra.com/p/153508/Omnisend/#Capterra___6525925)

TS

Tarun S.

Director

> "First they have very limited templates. And then I raised first case related to one of the templates and they've failed to resolve it."

[See full review](https://www.capterra.com/p/153508/Omnisend/#SoftwareAdvice___4294817)

[View Reviews](https://www.capterra.com/p/153508/Omnisend/reviews/)

TL

Trevor L.

VP of Business Operations and Strategy

> "They have an incredible integration with Shopify that allows us to seamlessly collect leads from popups and push them..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6380135)

VV

Victoria V.

CEO

> "This is my biggest drawback,the ability to segment customers that HAVEN'T made a purchase in a time period is..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6321041)

HR

Heather R.

Director of Marketing

> "The team at Emotive give an efficient and personalized touch that helps my company reach our customers in a powerful..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6342523)

LH

Liz H.

Owner

> "We are obligated to buy out the full contract or keep using this stupid and expensive service. When they schedule you..."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___4879215)

TA

Trevor A.

Owner

> "Some of my clients see even greater ROI, and it all has to do with conversational messaging which allows shoppers to..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6563009)

LL

Leonard L.

Employee

> "They charged me for a bunch of unsent SMS campaigns - I lost thousands of revenue from their ability to not deliver on..."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___6110400)

MU

Megan U.

Owner

> "She is so good at capturing the voice and brand of glō as well as checking in to see if I need her to create..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6443925)

DR

Derek R.

Marketing Director

> "On the Attribution side it would sometimes take weeks to get responses to questions. "

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6430950)

VV

Victoria V.

CEO

> "They worked out very competitive pricing for us and everything I needed to make the transition smoother they did in a..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6321041)

AF

Amry F.

CMO

> "This is because we have a high-cost product, so browse abandonment emails don't work as well as abandoned..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6243788)

NA

Natalie A.

Founder

> "As the founder of a growing e-commerce brand, I have been looking for the right partner to grow my SMS subscriber list..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6407013)

LH

Liz H.

Owner

> "They give no notice of contract auto renews and then offer not solutions on breaking it early."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___4879215)

ME

Megan E.

Director of Marketplace Operations

> "Emotive has proven to be a very reliable and effective partner, seamlessly integrating into our marketing strategy..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6429031)

FD

Fausto D.

Brand Manager

> "It lacks a mobile app."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6261766)

LM

Laura M.

Strategy Director

> "Replying to conversations is streamlined and I can get through it quickly while still servicing the customer with a..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6743854)

EL

Ermias L.

Founder

> "They left the part where there is a $500 minimum out of the contract (but still billed my payment method for it..."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___3907891)

CP

Christopher P.

Director of Marketing

> "We are a large company that sends over 100 SMS message a month, and have always had great results."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6405248)

MM

Marco M.

CEO

> "In addition to the problems above, Emotive stores our payment information without our authorization."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3815961)

MU

Megan U.

Owner

> "ROI is high, easy to use, great support and when my business is in high season, \[sensitive content hidden\] (my..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6443925)

NS

Nick S.

Founder

> "Again, this one is borderline illegal and definitely unethical, and by design. And they stated that they'd rather get..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4514619)

TA

Trevor A.

Owner

> "Yes, there are other services out there, but Emotive's pricing is so good that I recommend it every time over any of..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6563009)

VR

Verified Reviewer

Marketing DIrector

> "We stayed with them for a year, aware of that contractual obligation, only to fine that it auto-renewed without notice..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3582889)

TL

Trevor L.

VP of Business Operations and Strategy

> "Their UI is so easy to use and they have tons of templates that you can pull from."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6380135)

JP

John P.

Founder and President

> "They, of course, since they had a credit card on file with them, charged me the $1,200 for the next quarter. When I..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3440230)

PC

Paul C.

eComm Strategy

> "Case in point: in just our first three months, we tripled our SMS opt-ins."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6508422)

JG

Jen G.

President

> "We did change providers and were told by the new provider that the Emotive customers are dropping like flies ."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4633400)

VV

Victoria V.

CEO

> "The Emotive team has honestly been the key reason I decided to switch from Postscript."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6321041)

NS

Nick S.

Founder

> "They do not care about their customers AT ALL, all they care about is collecting their next monthly payment."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4514619)

LS

Lital S.

Owner, Designer

> "JC Fajardo has been very hands on with the process, making great implementation and broadcast ideas."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6425777)

LH

Liz H.

Owner

> "DO NOT USE, I repeat, DO NOT USE"

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___4879215)

JL

John L.

E-commerce Project Manager

> "Emotive was exactly what we were looking for in an SMS platform."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6344281)

JB

Joe B.

partner

> "Emotive has many hidden costs and what I consider to be shady practices."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3564116)

IS

Ioana S.

Marketing Coordinator

> "Great customer service and representative team- every member I've worked with on our service has been fantastic."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6313366)

AA

Alex A.

Manager

> "They also have webinars to replace the CSM relationship, but in my experience, these have not been valuable to our..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3299462)

IS

Ioana S.

Marketing Coordinator

> "Overall, Emotive has become a customer support channel for us."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6313366)

JG

Jen G.

President

> "Emotive continues to charge me even though we changed providers."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4633400)

UD

Undra D.

Creative Director

> "I like the one-on-one customer service."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6716603)

JB

Joe B.

partner

> "They are, or at least the individual with whom we are dealing, are void of any integrity."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3564116)

CP

Christopher P.

Director of Marketing

> "The platform is dependable and the analytics are very good."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6405248)

JG

Jen G.

President

> "They have now overcharged me by $1300 in the last 45 days."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4633400)

SR

Stephanie R.

Email and SMS Marketing

> "sensitive content hidden\] have been fantastic to work with; anytime we need assistance, they are quick to provide..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6409979)

Paola J.

Owner

> "I send broadcasting with no sales, after 6 Months I said please cancel this service and they still charge my credit..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3459928)

CO

Carlton O.

Manager

> "The experience with \[sensitive content hidden\] was one of the most pleasant experiences I have ever had with efforts..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6312323)

Karagan O.

CEO

> "Limited segmentation as well - and very slow delivery for the messages during high volume times."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3402304)

LM

Laura M.

Strategy Director

> "They are always responsive and seems like they love their job with Emotive."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6743854)

Madison A.

Marketing Director

> "The desktop feature is currently not working, so this isn't an option for signups/opting in."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2848316)

AR

Ashley R.

General Manager

> "They have made the switch to SMS marketing a breeze!"

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6535018)

TH

Taylor H.

Owner

> "This pissed me off that we’d been so screwed on prosing for the past year."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___4474178)

CP

Christopher P.

Director of Marketing

> "They are a great company to work with and their customer service is fantastic."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6405248)

Karagan O.

CEO

> "This is mainly pertaining to their human handoff team, who is not trained well enough to take on highly personalized..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3402304)

TA

Trevor A.

Owner

> "The best thing about it is the pricing."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6563009)

NS

Nick S.

Founder

> "I've never been treated so horribly by a company, let alone one that I paid over $100k to."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4514619)

LS

Lital S.

Owner, Designer

> "We highly recommend emotive for sms marketing."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6425777)

CK

Cameron K.

Marketing Associate

> "Not enough data behind the information provided, and our deliverability is lacking."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3436314)

AR

Ashley R.

General Manager

> "They are always prompt and happy to assist you with any questions you may have."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6535018)

Lynn P.

Co-Founder & CEO

> "From slack integration not working to texting incorrect names, to messages not triggering a new conversation to having..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2440046)

SR

Stephanie R.

Email and SMS Marketing

> "We couldn't be happier with the services provided by Emotive!"

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6409979)

EL

Ermias L.

Founder

> "A complete scam."

[See full review](https://www.capterra.com/p/202425/Emotive/#SoftwareAdvice___3907891)

AF

Amry F.

CMO

> "What impressed me most was their understanding of how we wanted to target our audience across our various..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6243788)

Steve M.

President

> "Way to expensive."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4285216)

AF

Amry F.

CMO

> "I like how it can track users after 7 days."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6243788)

JG

Jen G.

President

> "Bad company, dirty practices."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___4633400)

EM

Elizabeth M.

VP

> "We were hesitant at first to enter the SMS world but the transition to SMS/MMS was seamless."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6239339)

PD

Paul D.

CEO

> "The only complaint I have with this software is the character counts and the image sizes for broadcasts."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2650046)

MM

Makio M.

Founder

> "Very engaged and supportive to your goals."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6462548)

KT

Kiara T.

Customer Service

> "For me its the character count, with a limited about of characters sometimes it can be very hard to get a message..."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2649706)

OG

Ofra G.

CEO

> "Obviously great service."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6303209)

JP

John P.

Founder and President

> "I took him on his word and failed (my bad) to follow up in writing. "

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3440230)

TA

Trevor A.

Owner

> "The pricing is also a huge pro!"

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6563009)

JP

John P.

Founder and President

> "the reason for this negative review (which I have never previously taken the time to do for any company)...."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___3440230)

OG

Ofra G.

CEO

> "Great and very responsible team to work with."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6303209)

HK

Hrag K.

President

> "The customer communication tool is a bit hard to use, and sometimes challenging."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2767068)

JW

Jesse W.

Operations Director

> "Easy to use."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6430004)

Lynn P.

Co-Founder & CEO

> "A shame since we are a small business and feel taken advantage of. . ."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2440046)

SM

Susan M.

Owner

> "I recommend this team."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6676872)

RN

Rick N.

CEO

> "I do not see $400 worth of value for the price."

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2651970)

KG

Karen G.

Owner

> "The great customer service and the people"

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___6442023)

JK

Jared K.

Co-founder

> "Not easy to manage via mobile"

[See full review](https://www.capterra.com/p/202425/Emotive/#Capterra___2648503)

[View Reviews](https://www.capterra.com/p/202425/Emotive/reviews/)

## User interface

4.73 (836)

[Emotive](https://www.capterra.com/p/202425/Emotive/)

4.32 (106)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Omnisend

Top features

24/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/153508/Omnisend/#features)

Emotive

12/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/202425/Emotive/#features)

### Recognition

Omnisend is recognized as a top-rated tool in 2 Capterra Shortlist reports

Emotive is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Omnisend

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Emotive

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Omnisend

-   By Omnisend
-   Located in United Kingdom
-   Founded in 2014

Emotive

-   By Emotive
-   Located in United States
-   Founded in

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