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Raken’s flexible solutions work for general contractors and subcontractors of any size and specialty, from small businesses to enterprise corporations.
Property Restoration Contractors that operate in North America
I love the ability to quickly snap pictures right within the app and the final report timestamps the photos and formats them beautifully in the end product for distribution.
That it does not work offline. We were told that is now capable of offline but it still doesn't work, unless my guys are doing something wrong.
The best feature of this app is the ease of use for all of our foremen. The speak-to-text works great, and uploading pictures are simple.
Lack of OneDrive interface. Inability to turn off photo saving.
Simple Interface, focused functionality makes it simple. Great to help keep record of conversations with subs and document safety concerns.
I dislike having to scroll to find my subcontractors on my jobsite everyday.
I like that I can update from my Ipad and it will generate to my desk top and phone in real time. I also like that you can customize the review questions/inspection questions.
Our superintendents dreading writing out laborious daily reports.
The customer support is very good and PSA does a good job in taking recommendations on how to make the program better and acting on it.
The fact I have to pay you for answers to problems with your software is mind blowing.
I loved the Work in progress reports to see where we are in each department and what needs to be improved. I loved that notes can be transferred from PSA to Xactanalysis, reducing double data entry.
Customer support is terrible everytime i call to speak with someone they cant answer the questions and say they will have someone get with me. 10 days go by before i hear from anyone.
When used properly it is amazing what information is available to better manage a company.
If we are paying all this money for this program to be charged extra $250 dollars for the tech team to make a report for us and anything else we might need is what I consider a bit extreme.
The ease of use is probably what I like most about this software. We were transitioning from a few other softwares to PSA, and getting everyone onboard and educated on how to use it was fast and easy.
Lack of features and integration, for the most part, it is fairly basic.
Clay C.: Hi, I'm Clay. I'm with IAC Adelphi. I'm the Director of Resource Planning and Safety. We're about a $300-million company and I rate the Raken app about five. Before Raken, we didn't use any kind of software. All we had were homegrown Excel spreadsheets and tracking with Excel. The reasons we started using Raken was we needed more visibility out in the field and letting the guys move their people around more with some notifications and move their equipment around. Onboarding with Raken was a struggle at first, just due to the fact that change is always difficult with personnel. Once they got on board, we had no problems. Our customer service was always far and above everybody else that I had ever dealt with. And once the guys decided, yep, this is a horse we're riding, they really enjoyed it and learned how to use it. The advice I would give is get your customer service representatives involved immediately. Have them talk to your people, have them work with all your people. Don't try to do it alone.
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