# Dynamics 365 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dynamics 365 Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/compare/153625-157279/NetHunt-CRM-vs-Dynamics-365 --- # Dynamics 365 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dynamics 365 ## What is Dynamics 365? Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success. ## What is Dynamics 365 used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Business Management](https://www.capterra.com/business-management-software/)[Dashboard](https://www.capterra.com/dashboard-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,823 user reviews Reviews sentiment Positive 88% Neutral 10% Negative 2% Pros & cons Centralized employee management platform Integrated team collaboration tools High and complex pricing structure Recurring bugs and technical glitches Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Enterprise Resource Planning / 2026 - Purchasing / 2026 - Accounts Payable / 2025 - Billing and Invoicing / 2025 - Business Management / 2025 - Customer Service / 2025 - Financial Reporting / 2025 - General Ledger / 2025 - Lead Management / 2025 - Procurement / 2025 - Sales Tracking / 2025 - Supply Chain Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dynamics 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.microsoft.com&name=Dynamics 365) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dynamics 365 4.4 (5,823) VS. [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price $50 Per User, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (5,770) Ease Of Use 4.6 (7,685) Value For Money 4.1 (4,793) Value For Money 4.4 (6,595) Customer Service 4.2 (4,824) Customer Service 4.6 (6,300) ## Dynamics 365 alternatives [4.5 (13,574)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) [4.3 (8,451)](https://www.capterra.com/p/190778/QuickBooks-Online/reviews/) Starting price $38.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190778/QuickBooks-Online/) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) Highest Rated [monday.com](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,037)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) [View all alternatives](https://www.capterra.com/p/157279/Dynamics-365/alternatives/) ## FAQs about Dynamics 365 Overview ### What problems does Dynamics 365 solve? Dynamics 365 solves scattered customer data, disconnected departments, and manual follow-up by centralizing customer records, sales pipelines, service tickets, tasks, invoicing, and reporting in one system. Sales, customer service, operations, HR, and finance teams benefit most by gaining clearer ownership, faster collaboration, and real-time visibility into performance and customer history. Answer based on 2330 reviews Overview ### Which roles and teams benefit most from Dynamics 365? Dynamics 365 benefits business owners, executives, and directors who need unified visibility into finance, sales, and operations. Project managers, account managers, and sales teams use it to track pipelines and delivery, while accountants and IT teams rely on it for financial control, system administration, integrations, and workflow automation. Answer based on 5259 reviews Overview ### What company size and industries is Dynamics 365 built for? Dynamics 365 is built for organizations of all sizes, with the strongest fit among small businesses at 62% of reviewers and enterprises at 21%. It is used most in Computer Software at 10%, Information Technology and Services at 9%, and Accounting at 4%, while also accommodating individuals and households. Answer based on 5822 reviews Features and Usability ### What are the key features of Dynamics 365? Dynamics 365 includes core CRM and ERP features such as contact management, lead and opportunity tracking, sales pipeline management, and financial management. Differentiating features include Microsoft 365 integrations, customizable dashboards and reports, marketing automation, and employee management tools that keep customer, sales, and operational data in one system. Answer based on 1312 reviews Pricing ### How much does it cost and what fees or limitations are included? Dynamics 365 starts at $50/user/month for Professional, with Enterprise at 105 and Premium at 195; a free trial is available. Reviewers describe pricing as flexible and reasonable for some, but many say costs rise quickly with more users, modules, storage, customization, training, or consulting needs. Answer based on 724 reviews Integrations ### Which third-party tools and platforms does Dynamics 365 integrate with? Dynamics 365 integrates with over 20 tools and platforms, with the most commonly mentioned connections including Microsoft Outlook, Microsoft Excel, Microsoft 365, Microsoft SharePoint, Microsoft Power BI, Microsoft Teams, Gmail, and DocuSign. Catalog listings also show integrations for Microsoft Azure, Salesforce Sales Cloud, and Microsoft Project. Answer based on 1264 reviews Getting Started and Support ### How easy is it to onboard and train a team on Dynamics 365? Dynamics 365 is fairly quick for team members already familiar with Microsoft Office or SharePoint, thanks to its familiar interface and consistent modules. Training mainly centers on documentation and knowledge-base resources. Admins, developers, and heavily customized deployments usually need more time, troubleshooting, and structured instruction during setup. Answer based on 629 reviews Getting Started and Support ### What customer support options does Dynamics 365 offer, and how do users rate the experience? Dynamics 365 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often say support materials are plentiful and some teams are helpful, especially during setup, but others report slow responses, scattered documentation, difficulty reaching agents, and inconsistent issue resolution for technical problems. Answer based on 370 reviews ## Who uses Dynamics 365? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 103 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 103 reviews Administrative 36% Administrative 36% IT & Software Development 11% Education & Learning 9% Sales & Business Development 9% Others 34% Top industries Based on 103 reviews Accounting 31% Information Technology and Services 22% Marketing and Advertising 16% Financial Services 16% Other 15% ## Pros and Cons Centralized employee management platform 91% positive reviews out of 547 Most reviewers indicate employee management is streamlined, enabling resource planning, productivity tracking, and cross-departmental coordination. Ayla S Manager, 51 - 200 employees. "Dynamics 365 significantly gows the business and income flow for the business, employees become more dutiful and alert, when they get all resources and tools of better workmenship, efficency level definitely improves, casualties get lesser and overall working environment up lifted significantly." High and complex pricing structure 53% negative reviews out of 491 Some reviewers describe pricing as expensive and confusing, with additional costs for modules, add-ons, and user licenses impacting affordability. Adam L Pharmacist, 11 - 50 employees. "I think the price point on microsoft products need to go down a slight bit, they have been expensive since the 90's." Integrated team collaboration tools 93% positive reviews out of 313 Most reviewers report team collaboration is seamless, with real-time sharing, organization, and communication across departments and locations. Steven A Multimedia Specialist, 2 - 10 employees. "We never lost any information and were able to communicate easily with everyone on the team to be up to date with changes made by another member." Recurring bugs and technical glitches 75% negative reviews out of 409 Most users report bugs and issues disrupt workflows, with frequent crashes, confusing errors, and unreliable integrations requiring extra troubleshooting. Eva I business process analyst, 51 - 200 employees. "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." Comprehensive business activity tracking 97% positive reviews out of 182 Most reviewers describe tracking as highly versatile, letting teams monitor sales, inventory, projects, and customer interactions in one place. Andres M Research, 1 employee. "Easy to use, really intuitive, helps a lot for sales tracking, and has high storage for their databases" Frequent slowdowns and lag 77% negative reviews out of 365 Most users comment performance and speed issues include slow load times, lag, and delays, especially with large data or multiple integrations. seriana M Estimator, 201 - 500 employees. "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.5 (480) 54.37% of 480 reviewers that rated this feature as important or highly important This aspect automates invoice creation, tracks billing cycles, and integrates with Word and Excel. Reviewers appreciate reduced manual effort, accuracy, milestone invoicing, and easy customization, though some mention the need for additional customization and third-party integration for POS syncing. Sales Pipeline Management 4.4 (411) 53.28% of 411 reviewers that rated this feature as important or highly important Dynamics 365 offers visual, customizable sales pipeline tracking, opportunity management, and forecasting. Reviewers indicate it streamlines workflows, supports collaboration, and integrates with Power BI and other modules, though setup requires planning and accurate data entry for reliable insights. Lead Management 4.4 (403) 51.61% of 403 reviewers that rated this feature as important or highly important It gives you tools to capture, score, and nurture leads from multiple sources, automate follow-ups, and assign leads to teams. Users think integration with HubSpot and Microsoft apps, segmentation, and collaboration are valuable, but some mention integration with marketing tools can be tricky. Contact Database 4.5 (368) 57.61% of 368 reviewers that rated this feature as important or highly important With this capability, you centralize and customize all customer data, making it easy to access, update, and segment contacts. Reviewers appreciate seamless integration with Outlook and Excel, duplicate detection, robust security, and collaborative management, though some mention migration challenges. Task Management 4.5 (319) 52.98% of 319 reviewers that rated this feature as important or highly important You benefit from streamlined task assignment, tracking, and collaboration, accessible across devices and integrated with Outlook and Planner. Some reviewers find it user-friendly and customizable, but others report occasional clunkiness and wish for better Planner integration and reminders. Contact Management 4.4 (603) 55.56% of 603 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Dynamics 365 134 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Compare and match accounting/financial records with corresponding bank statements This aspect automates invoice creation, tracks billing cycles, and integrates with Word and Excel. Reviewers appreciate reduced manual effort, accuracy, milestone invoicing, and easy customization, though some mention the need for additional customization and third-party integration for POS syncing. Create budgets based on historical data and future projections Technological processes and strategies used for collecting, managing, and analyzing organizational data Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting With this capability, you centralize and customize all customer data, making it easy to access, update, and segment contacts. Reviewers appreciate seamless integration with Outlook and Excel, duplicate detection, robust security, and collaborative management, though some mention migration challenges. Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Import and export data to and from software applications Combining data from different sources and providing a unified view Graphical representation of data Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Transfer of data from one computer system to another Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Monitor and record expenses such as purchases or charges incurred Find & retrieve relevant data or documents Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization Generate reports to assess the financial performance of an organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Designed for call centers Intended to be used by insurers Operate/access software on iPad Devices Intended for medical use such as diagnosis, treatment, and consultation For realtors, real estate investors, property managers, and other real estate professionals. Primarily serving startup companies Form predictions based on past and present data/trends Manage allocation and performance of financial assets Centralized accounting record which tracks all financial transactions Automates core HR functions such as talent management, employee evaluation and learning management A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads It gives you tools to capture, score, and nurture leads from multiple sources, automate follow-ups, and assign leads to teams. Users think integration with HubSpot and Microsoft apps, segmentation, and collaboration are valuable, but some mention integration with marketing tools can be tricky. Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Create, send, and view electronic invoices Track all opportunities for potential sales and convert them into recurring revenue Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Accept and process customer payments for products or services using hardware and software A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Plan and coordinate all the resources, costs and time needed to execute assignments Tools designed to streamline the process of lead generation and management for sales teams Create, send, and track purchase orders and their statuses Receive data and information in real time Manage all receiving processes within a warehouse Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Dynamics 365 offers visual, customizable sales pipeline tracking, opportunity management, and forecasting. Reviewers indicate it streamlines workflows, supports collaboration, and integrates with Power BI and other modules, though setup requires planning and accurate data entry for reliable insights. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Display aggregated data points on one page for a bird's eye view assessment Track the amount of money spent on a certain product or with a certain supplier Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Manage the planning and execution of supply chain activities Allow customers/users to submit support queries and service requests You benefit from streamlined task assignment, tracking, and collaboration, accessible across devices and integrated with Outlook and Planner. Some reviewers find it user-friendly and customizable, but others report occasional clunkiness and wish for better Planner integration and reminders. Track and manage the scheduling of tasks Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Review data from past periods to reveal recurring tendencies and predict future performance Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Manage and track operations and inventory within warehouses Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (5,759) 4.3 Based on 5,759 reviews ## Pricing Value for money 4.1 (4793) Free Trial [View pricing plan details](https://www.capterra.com/p/157279/Dynamics-365/pricing/) Professional $50.00 Per User,Per Month It includes: - Case management - Knowledge management (including knowledge authoring) - Microsoft 365 interoperation - Unlimited named users - Leads (creation only) - Microsoft Power BI Enterprise $105.00 Per User,Per Month It includes: - Microsoft Teams integration - Copilot in Dynamics 365 Customer Service - Embedded intelligence - Multisession support - Unified routing - Analytics and KPI reporting - Forecasting and scheduling - Portals - Custom applications (Microsoft Power Apps) - Workflow automation (Microsoft Power Automate) Premium $195.00 Per User,Per Month It includes: - Self-service chatbots and IVR - Live and persistent chat on messaging and social channels - Voice channel with inbound routing, conversation summarization and outbound calling Value for money 4.1 (4,793) 4.1 Based on 4,793 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (4824) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (4,824) 4.2 Based on 4,824 reviews ## User reviews Overall rating 4.4 Based on 5,823 reviews Filter by rating 5(3033) 4(2083) 3(572) 2(98) 1(37) Mentioned topic Sorted by most recent AU Anonymous User Sales Specialist Computer Software ### "Powerful CRM Platform with Strong Microsoft Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2026 Overall, my experience with Microsoft Dynamics 365 Sales/CRM has been positive. I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and partner interactions through email tracking and activity history. Once you become familiar with the platform, it becomes a very powerful CRM solution, especially when integrated with other Microsoft tools like Outlook for communication tracking and Copilot for generating AI-powered summaries and insights for accounts and opportunities. Pros What I liked most about Microsoft Dynamics 365 is how easy it is to use for managing sales pipelines and customer relationships. I primarily use the Sales module, and it does a great job of helping me track accounts, opportunities, and sales qualified leads (SQLs) in an organized way. I also like how it integrates well with Microsoft tools like Outlook, Copilot, and Power BI is a major advantage and helps improve productivity. Cons While Microsoft Dynamics 365 is a powerful CRM platform, certain aspects of the Sales and Customer Engagement modules can feel less intuitive and flexible compared to other CRMs like Salesforce, particularly when it comes to customization and workflow management. Some day to day sales activities, such as activity tracking, call management, and workflow automation, may require additional configuration or other third-party integrations to achieve the same seamless experience that Salesforce offers out of the box. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) We made the switch because Dynamics 365 provided better integration with our existing Microsoft environment and offered a more cost-effective solution as we scaled our CRM needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Zakaria G. AQA Information Technology and Services ### "Review for Dynamics 365" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 16, 2026 Pros Strong integration with Microsoft tools, flexible workflows, detailed reporting, and solid CRM/ERP customization options Cons The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Martina S. VP Marketing and Advertising ### "Powerful, but not very intuitive" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 May 15, 2026 My overall experience has been mixed. Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day. It works best when a company invests time in setup, training and support. Without that, it can slow people down more than it should. Pros Dynamics 365 is very comprehensive and can bring a lot of business processes into 1 place. I liked that it connects well with other Microsoft tools and can support sales tracking, customer records, invoicing and reporting. Once it’s set up properly, it can give teams a useful overview of activity and performance. Cons The biggest issue is ease of use. I’ve used many different systems and Dynamics 365 is one of the least intuitive. Simple tasks can take too many clicks and the layout isn’t always clear. It often feels like a system built for administrators rather than everyday users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Information Technology and Services ### "Dynamics 365 is powerful but too complicated for small teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 15, 2026 We started using Dynamics 365 last year for our sales and finance management. Its really strong software but feels like its made for big companies. For daily work its okay after training but many times we waste time fighting with the system. Good for medium to large businesses but if you're small maybe look for simpler options. Still using it because data is safe and integrated but not fully satisfiied with the pricee Pros The best part is everything is in one place - sales, invoicing, customer tracking, banking transactions all connected. Reports are very detailed and the automation saves time once you set it up. Microsoft support was helpful when we had big issues.i guess it's value for money overall and easy to use . Cons Its way too expensive for small business like us. The learning curve is very steep, took almost 2 months for my team to get comfortable. Sometimes it becomes slow and there are random bugs with invoicing and bank sync. Customization is powerful but needs developer help which costs extra... Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) We looked at Zoho CRM, Salesforce, and Freshsales before choosing. It had more features that's why we choosed this .. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manish C. Microsoft Admin Accounting ### "Efficient and Scalable Business Solution with Strong Microsoft Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 29, 2026 Overall, my experience with Microsoft Dynamics 365 has been positive. It’s a powerful and flexible solution that improves productivity and streamlines business processes when properly managed. Pros What I liked most about Microsoft Dynamics 365 is its seamless integration with Microsoft 365, Azure, and Power Platform. It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient. Cons The platform can be complex to set up and customize. Licensing is relatively expensive and sometimes difficult to manage. Performance may vary in highly customized or large environments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tannya S. Vice President Marketing and Advertising ### "Dynamics 365 is fine enough for what I do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 I’m currently sitting at the vehicle service center while waiting for my car and the automated system sent out the follow up reminder for the sale. The system does help with the boring part of data entry so I can focus on making deals. Pros Copilot drafts those outreach e-mail drafts and they don’t look terrible which shocked me. All of the leads are in one place so I am not constantly searching through my pixel contacts. I am bored just staring at the dashboard but it has not crashed yet. Cons Pricing doesn’t make much sense and it feels as if you need a doctorate to repair a simple report. It is clumsy and dated. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Radha S. Legal Assistant Legal Services ### "Powerful and Flexible, with a Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 My overall experience with Dynamics 365 has been largely positive. It’s a powerful and flexible platform that works especially well for organizations already embedded in the Microsoft ecosystem. The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and reporting allowed it to support complex business processes. That said, it does come with a steep learning curve and can be resource‑intensive to implement and maintain. With proper training and support, however, Dynamics 365 becomes a robust, scalable solution for managing operations and customer relationships. Pros What I liked most about Dynamics 365 was how well it integrates with the broader Microsoft ecosystem. The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems. I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs. Overall, it felt like a powerful, centralized platform for managing information and processes efficiently. Cons What I liked least about Dynamics 365 was its complexity and learning curve, especially during initial setup and customization. While the platform is very powerful, it can feel overwhelming to configure without dedicated technical support or training. Performance can also be an issue at times, particularly with large datasets or heavily customized environments, and licensing costs can add up quickly depending on the modules and users required. Overall, it can feel resource‑intensive compared to simpler CRM or ERP solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User admin Accounting ### "Powerful and Flexible Platform with a Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2026 Overall, my experience with Dynamics 365 has been positive. While there is a learning curve and some complexity, its powerful features, flexibility, and ability to centralize business processes make it a valuable tool for improving efficiency and decision-making. Pros What I liked most about Dynamics 365 is how it unifies CRM and ERP into one platform, making it easy to manage operations and customer data in one place. It’s flexible, customizable, and provides useful insights through its built-in analytics Cons What I liked least about Dynamics 365 is that it can feel complex and overwhelming at times, especially during the initial setup and learning phase. Customization, while powerful, can require technical expertise, and performance can occasionally be slow depending on the configuration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG Matt G. Director Insurance ### "Cumbersome, outdated, and expensive system" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 April 14, 2026 I think if we had the chance to select a new system again, we would definitely select differently. The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis. I also find the reporting is atrocious. Its archaic and difficult to use and update. Pros We find there is a lot of Microsoft support materials available to help, and putting in a Microsoft ticket is often helpful. The banking connectivity, reconciliation, and banking rules are super easy to set up and work really well when designed properly. Huge time saver on bank reconciliations. Cons Dynamics is simply a re-skinned Great Plains and FRX reporter from the early 2000's. Functionality and many of the issues still exist, which makes it difficult to use and navigate. I find Dynamics licenses and cost of maintenance are still very expense for the value provided. You have to use a third party consultant (or internal support) to implement and project management which was quite costly and cumbersome. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Acquisition parent company required us to select a new accounting system for all newly-acquired entities. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reasons for choosing Dynamics 365 Parent Company decision was made for all entities to migrate to one common system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Breanna C. bookkeeper Accounting ### "Worth the money!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 It has everything... From printing checks, invoicing, Sales quotes and marketing. Everything you need to power your business is at your fingertips. Pros Business Central is one of the many key components and functions that is very easy to use with the support of Copilot! Made printing checks a breeze! Cons Nothing! its has so many essential tools and makes working remotely so much easier! Its the perfect app to streamline your business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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