Logz.io vs Sematext Cloud: Which is a better fit?

I don't have to worry about scaling my ELK stack, those considerations are handled for us. Additionally the support is terrific, very responsive and the API documentation is outstanding.

Ivan I

Backend Engineer

Subscription plans should be more progressive, sometimes if the maximum event ingestion is met, the events are lost.

Several times we have used logz.io to track down issues in real time with ease. In addition, if you have a suggestion or question, the response time is outstanding.

Ad hoc parsing of messages and extraction of values (a la Loggly) is missing. Missing ability to set all filters in GUI before the query is actually performed (suspended update).

Michel M

Analista de infraestrutura de TI

Easy to use, intuitive tool helps us and is very useful in what we propose to do. We're reasonably satisfied.

Elasticsearch complexity requires some hand-holding, i.e. index failures. Some slowness in searches when the service is busy.

The price is good and the support, the few times I've ever had to use it (for simple questions), has been great. Insights has caught so many bugs in my product that it's paid for itself.

Implementation is a bit hard, especially the sub-accounts quota definition which required some adjustments.

Sematext is very easy to navigate by providing a nice interface environment without complicated clutter. The documentation is also amazing.

Patrick P

CEO

Missing feature: Filtering the context view (e.g. if there is an exception, displaying its context works, but I cannot limit that context).

Sematext support was overall positive and they are super helpful when integrating with the tech stack.

Documentation missing for old agents - Ubuntu < 16. Agent once crashed - cause is still unknown.

Guilherme G

Software Engineer

Sematex has impressed us in recent months for its ability to deliver robust tools for analyzing and mining the information present in our logs.

At times the data showed up slightly delayed than our expectations, however it is not something that happened frequently enough to escalate the concern.

They are constantly working on the product and increasing their offerings. They offer customers the chance to trial new products and give feedback, which is fantastic.

The way accounts are set up, where you have to log in then "become" the account owner to see your logs is strange, and needs to be explained to each new user.