# Chattermill Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chattermill Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/compare/153694-10003362/Customer-Experience-Analytics-Platform-vs-ChatPulse --- # Chattermill Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chattermill ## What is Chattermill? Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. ## What is Chattermill used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Natural Language Processing (NLP)](https://www.capterra.com/natural-language-processing-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chattermill?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chattermill.io/&name=Chattermill) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chattermill 4.5 (25) VS. [4.7 (702)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (25) Ease Of Use 4.7 (4) Value For Money 4.2 (23) Value For Money 4.5 (4) Customer Service 4.6 (24) Customer Service 4.6 (4) ## Chattermill alternatives [licili](https://www.capterra.com/p/241038/licili/) [4.8 (4)](https://www.capterra.com/p/241038/licili/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241038/licili/) Highest Rated [Clootrack](https://www.capterra.com/p/10004460/Clootrack/) [5.0 (16)](https://www.capterra.com/p/10004460/Clootrack/#reviews) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004460/Clootrack/) [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [Zonka Feedback](https://www.capterra.com/p/137773/Zonka-Feedback/) [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137773/Zonka-Feedback/) [View all alternatives](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Text Analysis 4.6 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Sentiment Analysis 4.4 (15) 66.67% of 15 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Customer Experience Management 4.7 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.6 (9) 44.44% of 9 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Third-Party Integrations 4.5 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Topic Classification 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Identify recurrent themes or topics Chattermill 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Capability to use a search engine via operators like AND, NOT, and OR Organize and group data or items based on various criteria Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Grouping log entries based on similar attributes. Removes data that is incomplete, inaccurate, or irrelevant from a dataset Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Process of checking different types of data for accuracy to avoid errors or inconsistencies Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Inspect the given text for key elements such as names of people, places and more Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Find & retrieve relevant data or documents Search for specific words or phrases within a document or database Identify different languages Enable businesses to implement machine learning algorithms on business data such as sales and revenue Collect and maintain structured information that describes data or content Observe and track the demand, usage, progress or quality of a system, product, or user Collect information from multiple sources Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Categorize words in a text with a particular part of speech, depending on the definition of the word and its context. Filtering incoming messages/alerts and detecting patterns to spot anomalies. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Streamlining repetitive tasks and activities through automated and predefined workflows Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Detect spam, BOT, or invalid email addresses Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Identify recurrent themes or topics Identify topics to prioritize document research Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (25) 4.4 Based on 25 reviews ## Pricing Value for money 4.2 (23) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (23) 4.2 Based on 23 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ LiveChat](https://www.capterra.com/p/62194/LiveChat/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Intercom](https://www.capterra.com/p/134347/Intercom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (24) 4.6 Based on 24 reviews ## User reviews Overall rating 4.5 Based on 25 reviews Filter by rating 5(16) 4(7) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent MW Mez W. Implementation Consultant Computer Software ### "Easy to use understand insights, accurately tagging and analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2024 Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about. Pros Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used. Cons Some of the colours on the charts could be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Katy D. Creative Design ### "Relevant, granular insights on what our customer like and don't like" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background. Pros Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers Cons Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pawel S. Senior Services Delivery Director Information Technology and Services ### "Brilliant idea of the AI incorporated to your customers sentiment tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2023 It allows me to aggregate feedback on my product from multiple platforms and reach many more sources of reviews and opinions. Notwithstanding the preceding, it provides me with a very concise conclusions and sheds a lot of light on the real feelings of my customers. Pros I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time. Cons There are no weaknesses. Whenever I need help or clarification, I contact their Customer Support and get it quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LB Leonie B. Director, Digital Marketing Computer Software ### "Easy to use tool to get insights from our feedback and support data" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 January 20, 2023 Great customer success team, implementation was very smooth and we get insights quickly Pros Easy to use, easy to get insights, powerful analytics Cons Exports a bit fiddly, user management can do with some work Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jit M. Account Executive Computer Software ### "The best feedback analysis software I've used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2023 Great tool for feedback analysis and to help us understand what our customers think about us. Pros Very easy to understand what makes our customers tick and what is important for them. The open-text analysis is a game changer when it comes to sentiment. Cons Setting up takes a bit of time and effort. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Nat H. Senior Account Executive Broadcast Media ### "Great tool to analyse our user feedback and open-text client feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2023 Super fast and automated way to get insights from our customer data and analyse open text responses to surveys. Enables us to make changes fast and address issues very quickly. Pros How quickly we can get insights, export them and present to senior leadership to take action. Cons Different types of data need different models setup Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Andrew H. Customer Success Manager Computer Software ### "Top of the line customer feedback and product feedback analytics" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2023 Chattermill helps us analyse our customer feedback data (NPS, etc) and product feedback data. It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback. Pros User friendly and easy to see the information I need. Very quick to get insights and process our data Cons Nothing I can think of right now, it's good for what we need to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jordan N. Public Affairs Manager Government Relations ### "Easily analyse the open text feedback we receive to give us insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2023 Chattermill has helped us get a full view of what our prospects care about and uncover trends and patterns we would not have been able to find without the AI and machine learning analysis. Pros We use Chattermill to analyse open-text feedback from customer satisfaction surveys and understand the true reasons why our customers are happy or dissatisfied with us. It has helped us get insight we can act on and removed the need for manual analysis. Cons Saving reports can be a bit fiddly if you don't know how to do it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Connor K. Creative Lead Design ### "One of the best customer feedback/text analysis tools out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2023 Digging deeper into what impacts our NPS scores and satisfaction scores. It helps us understand how changes to certain products impact our bottom line and saves us hundreds of hours of time analysing feedback - something we would usually do manually. Pros Chattermill saves us so much time and money - it enables us to dig into what our customers are saying and quickly find out what the biggest issues impacting our NPS and satisfaction scores are. Cons Not much at the moment, potentially can look into adding different data sources to analyse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alex M. Account Director Computer Software ### "Super user friendly platform that helps us understand our customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 9, 2023 It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively. This helps us make actual changes to our products and processes to improve our customer experience and truly know what our voice of customer is. Pros Chattermill is very user friendly which makes it super easy to digest information and get actual actionable insights that impact our results, the performance of our business and the experiences of our customers. The support team is also top notch, especially on livechat. Cons There isn’t much I dislike. There was a bit of manual work needed from our team to setup the themes and train the model, but I guess that is necessary to get better results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)