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Fast growing companies in retail, fintech, travel, and more, that want to redefine their customer experience with detailed feedback analytics.
Zyte serves over 2,000 companies and 1 million developers worldwide who need accurate, reliable web data to help them gain insights for their business.
It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.
Can’t think of anything I dislike at the moment.
Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them.
Problems change, perceptions change and the theme structure dosn't follow this trend.
So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.
It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.
I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.
Hard to configure before you can actually start using it.
The integration (scrapy + scrapinghub) its really good, from a simple deployment through a library or a docker makes it suitable for any need. Good support and constant improvement on the platform.
There is no real-time UI that you can look whats happening inside Splash. We created few tickets about the errors we were getting, they respond after 10+ days for a single ticket.
The dashboards are very useful to monitor progress and schedule jobs. Really happy with this offering.
Worst thing I have ever used in my Software Engineering career.
Scrapy is amazing, python api is easy to use, job dashboard is easy to understand, good documentation and code.
NEVER USE THIS CRAP LIBRARY. We had a paid plan, and this Splash is full of bugs.
The effectiveness - it simply works better and is more consistent than other proxies.
They advertise a feature to set a spending limit, but there is no option. I contacted support, sent a screenshot, they said there is no spending limit without a subscription.
Chattermill
Top FeaturesZyte
Chattermill
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Zyte
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