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Fullstory vs UXCam: Which is a better fit?

Updated on June 11th, 2024
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Summary
Key features rated by users
Features selected based on 2,547 reviews from Website Monitoring users.
% Fit
Not enough reviews
Feature ratings
Alerts/Notifications
4.0
Real-Time Notifications
--
Real-Time Monitoring
5.0
For Websites
5.0
Email Alerts
--
% Fit
Missing features
Feature ratings
Alerts/Notifications
NA
Real-Time Notifications
NA
Real-Time Monitoring
NA
For Websites
NA
Email Alerts
NA
User satisfaction
4.6
User reviews66
Ease of use
4.4
Functionality
4.5
Value for money
4.1
Customer support
4.3
4.6
User reviews22
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
5.0
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Yearly subscription
Free version
Free trial
Best for

Fullstory helps product, data, & engineering teams predict needs, create personalized experiences to drive conversion, loyalty, & revenue across many industries like retail, food and beverage, & more.

UXCam helps product managers gain insights about their mobile apps so they know what actions to take next — with the help of UX designers & researchers, app developers, and customer success managers.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Mike H
VP of Customer Success
4.0

Mike H.: Hi, my name's Mike. I'm a VP of customer success in the software industry, and I give FullStory a four out of five. When we were looking at different solutions, we considered Firebase and some other things that would give us insights into the customer experience. And ultimately, while something like Firebase gave us crashlytics and data, they didn't give us video. They didn't show us visually how a customer's interacting with our platform, and potentially how we could adjust our UI or UX experience to give the customer a better experience. Ultimately, we decided to use FullStory because it really provided that visual experience. I mean, not only were we getting insights about frustration clicks, raw data about their experience, but it allows our dev team and our support team to be able to actually follow the path of the user through the app. What's their natural navigation? Do they understand what we intended by the flow through the app and are they following that? Or, do we need to adjust that UX to make it an even better experience for them? So it really brought the full suite of customer insights. Onboarding and integration with our platform was really seamless. FullStory has a great API and ability to connect it with your platform, so you are driving those core insights. And then for our dev team, there was a little more work to be done there. It took a little bit of a longer process to implement, but FullStory assisted that with us. And then for our support team, our CS, really it's very intuitive. No additional training was necessary beyond the tutorials that are built inside FullStory. My advice to someone considering purchasing FullStory is really to think about the breadth of the solution it can be for you. I think a lot of companies see it exclusively as an R&D tool, maybe a product team tool is, how do we need to build our product, how do we need to adjust our product to fit the customer's experience, what they're expecting? But we've really been surprised about how it helps our support team to identify user issues, identify training needs that an account manager might need to reach out on. So it can help a lot of areas of your organization that you don't initially think about.

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5 screenshots
178249
5 screenshots

Fullstory

Top Features
37/44
  • Availability Testing
  • Drag & Drop
  • FTP Monitoring
  • Mail Server Monitoring
  • Scheduled Testing
  • Server Monitoring
  • SSL Monitoring
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Application Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configurable Alerts
  • Customizable Reports
  • Data Visualization
  • Email Alerts
  • Event Logs
  • For Websites
  • Incident Management
  • Issue Management
  • Issue Tracking
  • Mobile Alerts
  • Multi-Location Monitoring
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Monitoring & Management
  • Risk Alerts
  • Single Sign On
  • Third-Party Integrations
  • Transaction Monitoring
  • Trend Analysis
  • Uptime Reporting
  • User Management
  • Visitor Tracking
  • Website Analytics
  • Widgets
See All features
Hide Website Monitoring Software Features -

UXCam

11/44
Show Website Monitoring Software Features +

Fullstory

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UXCam

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Fullstory
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
UXCam
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fullstory
  • By fullstory
  • Located in United States
  • Founded in 2014
UXCam
  • By UXCam App Analytics
  • Located in United States
  • Founded in 2014
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