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Fullstory helps product, data, & engineering teams predict needs, create personalized experiences to drive conversion, loyalty, & revenue across many industries like retail, food and beverage, & more.
UXCam helps product managers gain insights about their mobile apps so they know what actions to take next — with the help of UX designers & researchers, app developers, and customer success managers.
I love that fullstory shows interesting stats like rage clicks, showing in an easy to view list what kind of device each user is loading the page on, and what site they were referred here by.
Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that.
I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.
It also charges by session, not unique users, so if someone comes back again after 30 mins, it counts as another session.
The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.
The limited window of time that sessions are available for review, and it is quite expensive.
We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.
Fullstory can be a bit slow or 'laggy. It takes a bit to start capturing live sessions, and there is a considerable delay with go live.
Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too.
We have limited number of recordings available. So sometimes the quota gets over and we have to wait for a month to get the quota refilled.
UXCam has been such a valuable piece of software, extremely insightful, helping us to champion user centric design. The UXCam team are extremely helpful at all times, very supportive.
It looks old and is hard to follow at first contact and is not very intuitive.
Very good team to help us setup and learn about the product. Excellent customer service and fast integration.
But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed.
Its a great cost effective tool to improve the flows of our product.
No real cons that I can think of - maybe the admin interface is too sparse, some may find it lacking in bells and whistles.
Mike H.: Hi, my name's Mike. I'm a VP of customer success in the software industry, and I give FullStory a four out of five. When we were looking at different solutions, we considered Firebase and some other things that would give us insights into the customer experience. And ultimately, while something like Firebase gave us crashlytics and data, they didn't give us video. They didn't show us visually how a customer's interacting with our platform, and potentially how we could adjust our UI or UX experience to give the customer a better experience. Ultimately, we decided to use FullStory because it really provided that visual experience. I mean, not only were we getting insights about frustration clicks, raw data about their experience, but it allows our dev team and our support team to be able to actually follow the path of the user through the app. What's their natural navigation? Do they understand what we intended by the flow through the app and are they following that? Or, do we need to adjust that UX to make it an even better experience for them? So it really brought the full suite of customer insights. Onboarding and integration with our platform was really seamless. FullStory has a great API and ability to connect it with your platform, so you are driving those core insights. And then for our dev team, there was a little more work to be done there. It took a little bit of a longer process to implement, but FullStory assisted that with us. And then for our support team, our CS, really it's very intuitive. No additional training was necessary beyond the tutorials that are built inside FullStory. My advice to someone considering purchasing FullStory is really to think about the breadth of the solution it can be for you. I think a lot of companies see it exclusively as an R&D tool, maybe a product team tool is, how do we need to build our product, how do we need to adjust our product to fit the customer's experience, what they're expecting? But we've really been surprised about how it helps our support team to identify user issues, identify training needs that an account manager might need to reach out on. So it can help a lot of areas of your organization that you don't initially think about.
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