Fullstory vs Cloudimage: Which is a better fit?

Mike H.: Hi, my name's Mike. I'm a VP of customer success in the software industry, and I give FullStory a four out of five. When we were looking at different solutions, we considered Firebase and some other things that would give us insights into the customer experience. And ultimately, while something like Firebase gave us crashlytics and data, they didn't give us video. They didn't show us visually how a customer's interacting with our platform, and potentially how we could adjust our UI or UX experience to give the customer a better experience. Ultimately, we decided to use FullStory because it really provided that visual experience. I mean, not only were we getting insights about frustration clicks, raw data about their experience, but it allows our dev team and our support team to be able to actually follow the path of the user through the app. What's their natural navigation? Do they understand what we intended by the flow through the app and are they following that? Or, do we need to adjust that UX to make it an even better experience for them? So it really brought the full suite of customer insights. Onboarding and integration with our platform was really seamless. FullStory has a great API and ability to connect it with your platform, so you are driving those core insights. And then for our dev team, there was a little more work to be done there. It took a little bit of a longer process to implement, but FullStory assisted that with us. And then for our support team, our CS, really it's very intuitive. No additional training was necessary beyond the tutorials that are built inside FullStory. My advice to someone considering purchasing FullStory is really to think about the breadth of the solution it can be for you. I think a lot of companies see it exclusively as an R&D tool, maybe a product team tool is, how do we need to build our product, how do we need to adjust our product to fit the customer's experience, what they're expecting? But we've really been surprised about how it helps our support team to identify user issues, identify training needs that an account manager might need to reach out on. So it can help a lot of areas of your organization that you don't initially think about.