Freight Club vs Kuebix TMS: Which is a better fit?

Overall, it has been a great experience with a great team. Response times are great and they are pretty good with problem-solving when necessary.

Andrew A

President

Also customer service isn't incredible. There seem to be some terrible carriers on your site with no way to rate them or file formal complaints against them.

Freight Club has an excellent team of people that are constantly trying to help us with escalated issues and improve their own platform.

Hard to get a hold of customer service when there is an issue. The main issues have to do with locating shipments and damages.

Software has great bones, customer service is great, can't wait to see how things progress.

Lack of ability to supply a ground shipping label. Claims can sometimes be denied for carrier liability that we disagree with, however this is the nature of freight shipments.

Their CO2 emissions offset is one of the best in the industry. Overall, we're very pleased with Freight Club.

I had to call to specify the carrier has the item and contacted our customer to state the item was damaged so it would be impossible for me to provide pictures.

Kuebix is a comprehensive tool for getting the best possible price for shipping freight. It is easy to use and has every possible function available to help you find what you need.

Matt M

Vice President

I have had various issues throughout the process and the customer support and response has been extremely poor.

The ease of use is astounding. For booking, all the fields are easily identified and the ability to save customer and contact information is extremely helpful and time-saving.

Sometimes carriers return weird information or is not fast enough and it times out and does not display them.

Kuebix has been very useful for our company making it easy to locate our quoted prices to match invoices. The analytics is great as well to be able to see what we have shipped and to what zip codes.

If a problem occurred, it would normally be when i'm in a hurry and the response time from customer service wasn't always in the time frame I needed.

The team was very helpful setting up the carriers in our database. Also, I appreciate the ability to see quotes from all carriers on one screen.

Its somewhat difficult to get all the carrier's setup.