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Digital Goods/Services, FinTech, Cryptocurrency, Digital Wallets, Payment Service Providers, Marketplaces, Gaming and Gambling, OnDemand Services, Retail, Travel and Hospitality
FinTech, payment systems, banking, e-commerce, insurance, crypto exchange companies and many digital businesses need to check vast amount of transactions everyday while ensuring regulatory compliance.
The software is helpful in guiding us for how to best respond.
Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error.
I like the ability to track Chargeback Agent interactions and have reporting.
Lots of dupes, poor dashboards, no definition of key terms.
Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes.
Its a little more than some of the products out there- but you get what you pay for.
Overall, the product is good. It continues to evolve and I look forward to more features being added.
It is a bit tricky to use. There are so many options and so much to discover it can be a little bit overwhelming.
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Formica Fraud
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Formica Fraud
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