# GetResponse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GetResponse Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/compare/153948-165470/GetResponse-vs-Docsify --- # GetResponse Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GetResponse ## What is GetResponse? GetResponse offers a suite of email marketing tools designed to deliver tailor-made offers to your contacts when they’re most active. You can build an effective email marketing strategy in a just few simple steps, without breaking the bank. ## What is GetResponse used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Landing Page](https://www.capterra.com/landing-page-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 524 user reviews Reviews sentiment Positive 80% Neutral 10% Negative 10% Pros & cons Comprehensive marketing platform Integrated email and landing tools Email deliverability and access problems Billing and account complications Starting price €16 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Email Tracking / 2025 - Landing Page / 2025 - Lead Generation / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GetResponse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getresponse.com/&name=GetResponse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GetResponse 4.2 (524) VS. [4.5 (6,234)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting Price €16 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (509) Ease Of Use 4.3 (6,115) Value For Money 4.0 (447) Value For Money 4.2 (5,076) Customer Service 4.0 (448) Customer Service 4.4 (5,241) ## GetResponse alternatives [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.3 (2,925)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.6 (3,472)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/153948/GetResponse/alternatives/) ## FAQs about GetResponse Overview ### What problems does GetResponse solve? GetResponse solves scattered lead capture, manual follow-up, and disconnected email and landing-page workflows by combining list building, segmentation, automation, and campaign tracking in one place. Small businesses, marketers, creators, and ecommerce teams use it to launch newsletters, nurture prospects, recover abandoned carts, and manage growing subscriber databases without design or coding help. Answer based on 235 reviews Overview ### Which roles and teams benefit most from GetResponse? GetResponse is most used by business owners, founders, and executives who need to manage email marketing, lead generation, and customer communication without large teams. Marketing managers, digital marketers, and freelancers benefit from its campaign automation, landing pages, and audience segmentation, while web and project teams support integrations, site updates, and campaign execution. Answer based on 498 reviews Overview ### What company size and industries is GetResponse built for? GetResponse is built for businesses at any stage, with strongest adoption among small businesses at 87% and Marketing and Advertising at 22%. It also serves Enterprise companies at 8% and midsize businesses at 5%, with additional traction in Internet at 7% and Information Technology and Services at 6%. Answer based on 523 reviews Features and Usability ### What are the key features of GetResponse? GetResponse includes core email marketing features like email campaign management, autoresponders, drag-and-drop email templates, and A/B testing. Differentiating features include marketing automation workflows, landing pages, lead capture forms, and segmentation. Reviewers also frequently mention its intuitive interface, contact list management, and analytics for tracking campaign performance. Answer based on 198 reviews Pricing ### How much does it cost and what fees or limitations are included? GetResponse starts at €16/month for the Starter plan, with Marketer at 54 and Creator at 62; GetResponse Max is custom-priced. A free version and 30-day trial are available. Reviewers often call pricing competitive, but note advanced automation and other higher-end features are limited to pricier tiers, especially as lists grow. Answer based on 198 reviews Integrations ### Which third-party tools and platforms does GetResponse integrate with? GetResponse integrates with over 50 third-party tools, with frequent mentions of WordPress, ClickFunnels, Shopify, WooCommerce, Slack, Stripe, and Zoho CRM. Its broader catalog also includes Google Contacts and Adobe Commerce, covering website builders, ecommerce platforms, communication tools, and CRM-related workflows. Answer based on 70 reviews Getting Started and Support ### How easy is it to onboard and train a team on GetResponse? GetResponse is fairly easy to onboard for most teams, with live online sessions, webinars, videos, and documentation available for training. Reviewers say nontechnical users, VAs, and new marketers often get productive quickly, while admins and users setting up automation, segmentation, or domain authentication usually need more time and support. Answer based on 50 reviews Getting Started and Support ### What customer support options does GetResponse offer, and how do users rate the experience? GetResponse offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep support, and chat. Users often describe support as fast, helpful, and knowledgeable, especially through live chat and self-service resources. However, some report inconsistent experiences, including slow follow-up on technical or billing issues and occasional unhelpful responses. Answer based on 122 reviews Security ### How does GetResponse handle data security and access control? GetResponse uses anti-spam protections, sender-and-receiver access controls, secure servers, automatic server updates, and support for DKIM, SPF, and DMARC domain authentication. It also enforces permission-based emailing. Some reviewers say security settings and authentication setup are hard to navigate, imports can be rejected, and account restrictions may be triggered abruptly. Answer based on 15 reviews ## Who uses GetResponse? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 225 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 225 reviews Marketing 32% Marketing 32% Administrative 16% IT & Software Development 12% Entrepreneurs/ Owners 10% Others 30% Top industries Based on 225 reviews Marketing and Advertising 50% Information Technology and Services 23% Entertainment 10% Computer Software 10% Other 7% ## Pros and Cons Comprehensive marketing platform 94% positive reviews out of 62 Most users report marketing for small businesses is simplified with accessible, all-in-one tools and scalable features. James H Marketing Executive, 2 - 10 employees. "Overall, GetResponse helps businesses connect with their audience more effectively and grow their marketing efforts." Email deliverability and access problems 49% negative reviews out of 82 Some users say email sending is hindered by deliverability issues, account restrictions, and slow or unhelpful customer support. Integrated email and landing tools 96% positive reviews out of 45 Most reviewers describe email and landing pages as easy to create, automate, and manage together efficiently. David M Lead analytics consultant, 1,001 - 5,000 employees. "Our marketing processes have been greatly streamlined by this all-in-one platform, which seamlessly integrates email marketing, automation, and landing page development." Billing and account complications 91% negative reviews out of 44 Most users report account and payment issues involve unexpected charges, refund difficulties, and inflexible subscription or commission policies. Effective email list management 88% positive reviews out of 24 Most reviewers find email list management straightforward, supporting segmentation, automation, and growth for various business needs. Complex list organization 67% negative reviews out of 30 Some reviewers describe list management as confusing, with naming restrictions, import challenges, and significant price increases for growth. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Campaign Management 4.4 (142) 62.68% of 142 reviewers that rated this feature as important or highly important It gives you robust tools to create, schedule, and monitor email campaigns. Reviewers appreciate the ease of use, ready-made templates, advanced tracking, and the ability to manage multiple campaigns efficiently, which helps them optimize results and keep communication organized. Email Marketing 4.4 (96) 69.79% of 96 reviewers that rated this feature as important or highly important GetResponse offers a comprehensive suite for email marketing, letting you design, send, and track personalized emails. Users think the templates, spam checkers, automation, and analytics make campaign creation easy and effective, helping them reach and engage their audience. Marketing Automation 4.5 (90) 61.11% of 90 reviewers that rated this feature as important or highly important You can automate customer journeys and follow-ups, saving time and improving targeting. Some reviewers find the automation tools easy to set up, valuable for nurturing leads, and helpful for organizing workflows, though a few mention occasional technical issues. List Management 4.4 (89) 56.18% of 89 reviewers that rated this feature as important or highly important With this capability, you can easily organize, segment, and maintain multiple lists, keeping your contacts updated and campaigns targeted. Reviewers appreciate the intuitive interface, efficient segmentation, bulk import options, and how simple it is to manage subscribers. Mobile Optimization 4.3 (84) 53.57% of 84 reviewers that rated this feature as important or highly important With mobile optimization, your emails look great and function well on any device. Reviewers indicate that mobile-friendly templates and previews help reach users on the go, though some say the builder is less flexible than competitors and may require extra effort for perfect results. Lead Capture 4.3 (88) 65.91% of 88 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers GetResponse 95 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Set-up notifications and alerts for mobile apps. Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Collaborate on creating a product by sharing and adjusting designs through a shared portal Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience It gives you robust tools to create, schedule, and monitor email campaigns. Reviewers appreciate the ease of use, ready-made templates, advanced tracking, and the ability to manage multiple campaigns efficiently, which helps them optimize results and keep communication organized. Manage, store and organize emails within the system or via third-party apps GetResponse offers a comprehensive suite for email marketing, letting you design, send, and track personalized emails. Users think the templates, spam checkers, automation, and analytics make campaign creation easy and effective, helping them reach and engage their audience. Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Adds a customizable form to the landing page, usually for the purposes of lead generation Store, manage and track all forms in a centralized location Store and manage images Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria With this capability, you can easily organize, segment, and maintain multiple lists, keeping your contacts updated and campaigns targeted. Reviewers appreciate the intuitive interface, efficient segmentation, bulk import options, and how simple it is to manage subscribers. Ability to chat online in real time You can automate customer journeys and follow-ups, saving time and improving targeting. Some reviewers find the automation tools easy to set up, valuable for nurturing leads, and helpful for organizing workflows, though a few mention occasional technical issues. Collection of images, videos and other digital content that can be used With mobile optimization, your emails look great and function well on any device. Reviewers indicate that mobile-friendly templates and previews help reach users on the go, though some say the builder is less flexible than competitors and may require extra effort for perfect results. Manage multiple campaigns in one system Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Create and update newsletter content to increase engagement Adjust communications based on previous interactions or personal preferences Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Preview and make real-time changes in the web content Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Web design that automatically adjusts to look good on different screen sizes Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Optimize and manage the search engine optimization efforts for a website or digital content Internet standard communication protocol to transmit electronic mails Send promotional campaigns or transactional messages via text messages Set-up SMS-based notifications and alerts for mobile devices. Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Process of managing customer subscription lifecycle for a recurring service or a product Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track visitors and purpose of visits Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Set-up notifications and alerts for web browsers and apps. Track and analyze information regarding website visitors Built-in website builder or integration with third-party site Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Monitor activity of individuals who visit your website using cookies An extended application or connector that enables users to perform additional services with their current set of tools What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.1 (493) 4.1 Based on 493 reviews ## Pricing Value for money 4.0 (447) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/153948/GetResponse/pricing/) Starter €16.00 Flat Rate,Per Month It includes: - AI Newsletter Editor - Unlimited autoresponders - AI Landing Pages - Custom automation workflow - Email and landing page templates - Registration forms and pop-ups - Chat support - Free custom domain with 1-year plan Marketer €54.00 Flat Rate,Per Month It includes: - Unlimited Marketing Automation - Recovery of abandoned shopping carts - Newsletter sales statistics - Promotional codes - Email delivery scheduling - Advanced segmentation - Sales funnel - Contact scoring - Unlimited Web Push Notifications Creator €62.00 Flat Rate,Per Month It includes: - AI Course Editor - Up to 500 participants - Mobile app for participants - Quizzes and certificates - Creator profile - Premium newsletter - Website Builder - Webinars - No transaction fees Value for money 4.0 (447) 4.0 Based on 447 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (448) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (448) 4.0 Based on 448 reviews ## User reviews Overall rating 4.2 Based on 524 reviews Filter by rating 5(284) 4(136) 3(52) 2(23) 1(29) Mentioned topic Sorted by most recent DA Deborah A. Manager Online Media ### "Honest opinion regarding GetResponse from the point of view of a blind user" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 Truly adviced, as I said, for those who know where to put their hands. Not adviced for those who cannot invest on domains and the like. Pros Getresponse is a very formidable software. I have used it during a couple campaigns I had to run. IT is truly accessible to blind user, and pretty much user friendly. I liked so much that everything is clear, no buttons miss a lable in their website. Truly adviced! Cons The price, the price is something that I cannot afford, especially that with a trial of 30 days you cannot boost your list of contacts considerably... And the fact that you cannot use Gmail with free accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jill F. Assistant Project Manager Construction ### "My search for the perfect all-in-one solution is over." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2026 GetResponse represents reliability, competence and genuine customer focus. I can wholeheartedly recommend the company and look forward to future projects! Pros Previously, we needed many different products for online sales, which repeatedly led to application integration problems that often required costly support. With GetResponse, we've now found a brilliant solution that will prevent us from wasting valuable time troubleshooting or creating complicated links. Cons So far, we can't really say what we don't like. We're still in the process of transitioning and are currently rebuilding our websites. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) What's missing in Constant Contact is more video storage space and the integration of an SEO tool. This was a big disadvantage for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "GetResponse Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 31, 2026 Pros I really like the user interface with this site. In particular, the ability to create a newsletter is great and the available templates that you can use, I thought, were very creative. Cons I can't think of anything in particular that I took issue with or had a problem with when it comes to GetResponse's platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Digital Shivam N. Digital Marketer Internet ### "Good Email Marketing Tool but costly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2026 Pros GetResponse helps us do email marketing effectively with all the features we need, like autoresponder, drag and drop builder, etc. Cons GetResponse is really costly; it's not affordable for newbies who just want to test and learn this tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Alex A. Peer support specialist, drug and alcohol counselor Mental Health Care ### "Get response review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 4, 2026 Had an all-around good experience with get response would highly recommend to friends to colleagues thank you Pros Really enjoyed the templates email market customer support, and the security value for the money was so worth it would highly recommend Cons Really didn’t find much I disliked about it if I had to pick one certain thing I guess it would be the marketing and sales other than that super helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jamie H. Owner Entertainment ### "All-In-One " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 1, 2026 Overall, my experience with GetResponse has been very positive. It’s a reliable and powerful tool for building and managing email marketing campaigns. Once you get familiar with the platform, it becomes a valuable asset for growing and engaging your audience. I would recommend it to entrepreneurs and businesses looking for an all-in-one marketing solution. Pros I really like how user-friendly GetResponse is, especially for email marketing and automation. The templates are modern and easy to customize, and the automation workflows make it simple to set up campaigns without needing advanced tech skills. It’s also a great all-in-one platform since you can manage emails, landing pages, and marketing funnels in one place. Cons One downside is that pricing can increase quickly as your contact list grows. Some of the more advanced features are only available on higher-tier plans, which may not be ideal for small businesses just starting out. Also, the interface can feel slightly overwhelming at first because there are so many features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM David m. Sales manager Building Materials ### "Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 My experience with getresponse has only been amazing super happy with the services provided by getresponse. Pros Time saving this service helps me save time every day and i really need that. My days get very filled with busyness of work and get reponse has helped tons. Cons I really cant think of anything that i have a issue with, everything has been running very smoothly since starting to use getreponse Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Executive Marketing and Advertising ### "Productive AI Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2026 Overall, GetResponse is a great email marketing software that really allows you to increase your growth with AI. Pros I like GetResponse because it makes email marketing and automation simple and efficient. The platform combines powerful tools like email campaigns, landing pages, automation workflows, and analytics in one place, which saves time and improves productivity. Its user-friendly interface and helpful templates make it easy to create professional campaigns even without advanced technical skills. Overall, GetResponse helps businesses connect with their audience more effectively and grow their marketing efforts. Cons What I liked least about GetResponse is that some of the more advanced features are only available on higher-tier plans, which can make the platform feel a bit restrictive for smaller businesses or beginners on a budget. Additionally, while the interface is generally user-friendly, certain settings and automation options can take some time to fully understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mickey L. Owner Banking ### "Refund policy is wrong. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 17, 2026 Not happy at all. Within one hour and you can’t make a refund? Unacceptable business practices. The customer service had a quick rebuttal for not getting a refund. I’ll be spreading this word to every platform I can find today. Pros It seemed like it was going to be a good fit, until I paid for a premium service ($356) and then found out once purchased I could not perform the task that I needed. With 1 hour of making the purchase they told me they could not refund that portion of my money. Now mind you I also paid $158 2 hours earlier and I can’t do the function still. I was willing to take the $158 loss, but the $356 I feel was deceptive practices and will fight tooth and nail to get it charged back from American Express. Cons The description of the services is outdated and inaccurate. A very basic function is not included in their premium pricing. Alternatives considered [NameCheap Logo Maker](https://www.capterra.com/p/10015137/NameCheap-Logo-Maker/) Reasons for choosing GetResponse Because I was advised from a colleague too. I was definitely misinformed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shenella S. Business Development Team Leader Legal Services ### "Get response to get a response! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 6, 2026 Good experience as sales and marketing tasks are automated and can be accessed from one place. Saves time and makes for a smooth workflow. Pros East to use, all on one platform for marketing and sales! Emails reach a lot of mailboxes so there is major delivery rate there ! Customer support is very responsive and helpful! Cons Pricing is definitely something to consider here as it gets pricier the higher your database grows and the more reach you need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/153948/GetResponse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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