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Internal IT departments and Managed Service Providers (MSPs).
Enterprises that need speed and visibility to manage complex technology stacks.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
Overall, Galileo has been very useful to us, relatively easy to use at the basic level at which we use it, and the vendor support has been outstanding.
It is frustrating that for real-time monitoring, very few metrics are available for which we can view current data which would help with problem diagnosis like a performance problem.
Galileo has found bottle necks in our network environment and help resolve issues with our customers by the numerus and excellent charts provided by Galileo.
We're currently looking into a Galileo site license to expand our trouble shooting, capacity planning, reporting and governance capablilties.
Its ability to work with all of our storage device types makes integration easy. Its reporting trends helps us be proactive with our storage capacity planning.
I have no real cons related to the Galileo product.
I like the product and have been using it for several years, back to about 2016. It has a ton of real time data and can help you manage your enterprise better.
Prioritize real-user-identified key features according to your needs to find your best fit.
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