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High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Enterprises that need speed and visibility to manage complex technology stacks.
Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
My only complaint is when custom fields are added, you have to update every field configuration you have, individually.
JIRA is super easy to use, even a beginner can adapt more quickly and it is great tool for project task management and provides good flexibility.
The platform is missing core functionality that is offered by other competitors. There are decade old feature requests that have literally thousands of votes that have yet to enter development.
I like that JIRA can be as simple or as complicated as you want it to be. I like that I can customize my dashboard and menus to my own personal liking and needs.
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing.
It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well.
I think that I have a lots of experiences with previous Atlassian products and still I have problem setup this software. Mainly because each of their software have different step how to install.
Overall, Galileo has been very useful to us, relatively easy to use at the basic level at which we use it, and the vendor support has been outstanding.
It is frustrating that for real-time monitoring, very few metrics are available for which we can view current data which would help with problem diagnosis like a performance problem.
Galileo has found bottle necks in our network environment and help resolve issues with our customers by the numerus and excellent charts provided by Galileo.
We're currently looking into a Galileo site license to expand our trouble shooting, capacity planning, reporting and governance capablilties.
Its ability to work with all of our storage device types makes integration easy. Its reporting trends helps us be proactive with our storage capacity planning.
I have no real cons related to the Galileo product.
I like the product and have been using it for several years, back to about 2016. It has a ton of real time data and can help you manage your enterprise better.
Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.
Prioritize real-user-identified key features according to your needs to find your best fit.
JIRA Service Management
Top FeaturesGalileo
JIRA Service Management
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