DeskAlerts vs NetSupport Notify: Which is a better fit?

Gives simple, but clear, reports on how many users (and who) have seen them. DeskAlerts themselves (the company) are friendly and very responsive to support requests and feature development.

Less calls to the help-desk - less stress for the users in case of some failure - capacity to inform people in emergency situations.

Olivier O

Head of IT Infrastructure

Good layout and capabilities. Delegation is possible to allw users to use the tool for their own purposes.

Only thing is that the company has had trouble moving to outside alerts for those outside the company but that hasn't been within my scope.

Olivier O

Head of IT Infrastructure

Easy to use to reach users to inform them about important information.

Olivier O

Head of IT Infrastructure

Deployement of agent was had but they enhanced the auto-deploy feature (not yet used) and self branding customisation remains limited even if the message content is fully customisable.

Luc L

Senior System Administrator

Easy to use to send alerts. API works great to automate with scripts or security systems.

DeskAlerts solve issues we had around notifying our staff of important issues and events. Previously we relied upon email which was often ignored or missed.

Dustin D

Superintendent of Information Technology

The ease of use and simplicity of the interface are my top "pros. It was also relatively easy to set up from an administrative standpoint and integrates well with other NetSupport products.

Instead of calling around to each department, we can now send a message out when we are going to conduct a fire drill or restart a server.

The ease of use is what drew us to the notify. When you start up notify you select the options you'd like type your message and select the computers you want to receive it and off it goes.

No working/notification of message character limit - we have created messages and sent them to then only see that the entire message is not displayed.

The control you have... just overall. It's awesome to be able to see everyone's screen, lock down certain things, push things to them, etc.

We are running into some issues with NSS v11.2 and McAfee anti virus. It appears that some of the dlls are not signed.

Stephen S

SVP/Chief Technology Officer

Low resource demands, easily integrate into Active Directory. Great tool for getting important notifications right in front of staff when you need to.

Sometimes the updates make things difficult. We have had to use work arounds in the past until the developers pushed out and update to fix them.