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Wholesale Distribution, Retail, Supply Chain, Manufacturing, Third Party Logistics, Trading Partners, Automotive, Logistics, Government, Finance, and more
Hospitality and retail business owners with the running POS systems, and their accountants and bookkeepers.
The pricing is definitely a big sell and once things are implemented I have very little issues. I love the ability to update and manage my own cross reference tables.
With B2B I have to email a support ticketing system for anything. There is no contact you can go to which is a problem for some of our trading partners who want a technical EDI person to talk to.
It was a good tool to utilize all the activities from end to end. Inventory, purchase order and vendor registration with supply management is good.
Customer Support takes a frustratingly long time, even for something simple.
I think for the most part the user interface is pretty good and easy to navigate. The design is clean and not terribly "clicky.
Sometimes it takes too long for the production support team to react on the issue. Not always, but this happens from time to time that the response time can be low.
I like the team that make sure your project is done, transparency of the project you will see the project milestones and easy to use.
The turnaround time from the moment of submitting the form and the integration being activated is great. The support response time and efficiency are amazing.
Missing records: after integration, some of my transactions were missing.
Amaka's Customer Service is superb. Sensitive content hidden] was super lovely and was able to rectify my issue quickly and efficiently and saved me HEAPS of time trying to solve it myself.
Lack of choice with how to customise the fee processing or the account codes that they were mapped against.
For my most recent experience, I worked with [sensitive content hidden] who is great to work with as she is very responsive, helpful, and understands the systems very well.
There were a few errors with syncs but all sorted once discussed with Customer service.
The customer support is amazing. The support person have clearly outlined the issues that was rasied, and was able to solve it within matter of minutes.
I may have difficulties in the future when I make changes in Xero and then require these changes to be reflected in Square for future transactions.
TrueCommerce B2BGateway EDI
Top FeaturesAmaka
TrueCommerce B2BGateway EDI
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Amaka
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