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Brushfire is the all-in-one platform that powers successful events. Solutions built for events based businesses, attractions, promoters, and non-profit organizations.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in.
The pricing is fair, and there are only two price models, so it's simple enough. It's exactly what it sounds like, and it's great.
Limited integration into F1 and prior to updates caused issues on database end. Integrating payment function with registration is a struggle.
They are very responsive, helpful, and friendly. Having worked with other event platforms this makes a huge difference.
Confusing to find the reports that I am looking for.
I also love that it's not a one-size fits all approach. The customization in form creation is amazing and the team helps in bringing the desires to life.
The button for customers to print our their ticket could be a little bigger. I think that some people miss it.
There are so many reports that allow for great functionality and marketing opportunity.
Accessble on the internet but difficult to recieve.
I really appreciate this wonderful software. Its really user-friendly and the interface is also good.
Then the software itself was more complicated than it needed to be. I don't remember how many times there were audio driver problems, mic problems, video problems, etc.
My overall experience: Excellent. I really admire the solidity of the connection, I haven't experienced any freezing or crashes so far, and the technical support is quite good.
The things most frustrating with this software was the customer service. We had trouble at the onset with it and their customer service desk is overseas and hard to get through.
This was a great program to help connect with people during Covid lockdowns. The screen sharing ability was very simple and easy to use.
The reminder to change your password is relentless, but if I change my password before I'm absolutely forced to, it doesn't work/causes chaos.
I like the integration with Outlook that makes it easy to set up a meeting. I also love how you can save your phone number and have it call you each time.
I was just annoyed once to see how badly the outlook worked with it.
Daniel O.: Hi, I'm Daniel. I'm an alumni director and I give Brushfire a four out of five review. If you want to know more, check it out in the link below. We used to use Razor's Edge, which has been a great tool for us in managing our communication with our constituents and our alumni. The problem was the event module was just kind of an add-on later in its history, and so it's just never been quite as intuitive or as easy to use as our end would've liked, or honestly, as our users would've liked as well. And so we were looking for something that was more modern, more sleek, more mobile friendly, but also on the back administrative end, we were trying to figure out something that we could use that would be more efficient for our team, that would allow us to drill down easier and quicker and also work within a world of QR codes and online streaming and all of that. And Razor's Edge just wasn't there. Razor's Edge was made for events 10 years ago, but we found it wasn't letting us do the events we wanted to and the way we wanted to here in 2021. So when we were looking at different places we could go, different software and options, scanned about five, six of them. And by far, Brushfire gave us the most options, the most tools and resources and the fullest feature set of any of them at the best price. The other competitors that we were looking at that had similar features, we were looking at five times the cost of Brushfire. So at the end of the day, part of it came down to cost. Brushfire was the most affordable solution that gave us the features we were looking for, things like easy online access and setup, both for our team, but also online registration for others, gave us flexibility within what we were doing so we weren't stuck with the restrictions that we found in Razor's Edge. So things like look, things like setup, things like if then statements for showing new questions. If someone answered it in this way, we wanted to show them the next question. Razor's Edge was a whole lot more difficult than that. Brushfire made that so simple. And I got to be honest, one of the selling points was for me was Brushfire includes customer support. It's not an add-on. And their customer support has been incredible, amazingly responsive, even during our busiest days. And what I love about them is they're willing to think outside the box. So there's been several times over the last few years since we started using them that I've kicked them an idea that isn't quite within the norms of what they do. And they said, "Well, we're not sure, but let's try it." They've literally spent hours with me trying to figure out and finesse the system to get it to work. Now there've been a couple of times where they said, "Hey, we're sorry. The system just doesn't work that way." But that's been the rare occasion and that's typically been a dream, not a must-have for our needs. The other thing that what I loved is it's not version based. So when we purchased our Brushfire Access, it wasn't, okay, here's the features you get and hey, in a year we're going to kind of upgrade, bring some new features, and if you want those, you got to pay more. Because Brushfire has been on an annual basis, we get all the feature updates as they roll out, which has been awesome because in the two or three years we've used it, we've seen the features we wish they had two years ago actually come into play. And their iterations are fast. They respond and customer service, put in improvements really quickly. And so we're really excited. They feel like the company that really desires to serve their customers in a really efficient and effective way. And so for all those reasons, we've been really pleased with Brushfire and we chose them for that. Yeah, getting started was actually pretty easy. There were a couple of different things that made that transition from Razor's Edge into a new tool easier for me and my team. Part of it was the customer service I mentioned earlier. Brushfire has been incredible. And so as we work through it, they literally said, "Hey, send us what you know about your event, and our team will build it." And that continues to be the way that they function. If we don't want to build any of our events, if we just want to let them build them, they'll do it from the ground up. There's no added cost. It's just part of their support package. And so that's actually where we started the first time. And what was really amazing is they were gracious because I threw everything at them in that first event. It was my dream list and they just worked at it meticulously until we got it right. Since then, I've learned some ways that are more efficient to use Brushfire. So I actually now build our own events, and that's actually incredibly simple as well. They have an amazing collection of support documents to walk us through that. But they also, again, are incredibly responsive to our emails for help, and they walk us through that as well. Since we started, they've also built a setup wizard, and that setup wizard is sleek. It walks you through the six major components you need to set up an event. And within that does give you the ability and the nuance that you need to say, "Well, it's kind of unique event, so I need this piece." So those three things have made it helpful. Their willingness to set up an event for us if we don't want to, their resource and documentation. And then third, their new setup wizard has made it a super sleek quick process to where people can onboard much more quickly. And it's just quicker, even for me after years of using it to set up an event. So a couple of things I'd encourage people to consider is they look at the possibility of moving to Brushfire. There are a couple of things. One, it is based in their system, not on your platform. So just know that you're going to have to do some work to get the branding right. Now, that being said, one of the newest features they've just launched is the ability to embed your registration form on your site. And so the branding is much more tight now between their resources, their thing and yours. But at the same time, you are using a third party tool on your site. So just expect that it's not going to look exactly like your site, but what I found is it looks similar enough and they've given me enough control over what the registration form and branding looks like and the response that I can make it fit our branding and our look without too much work. So just be aware of that. You are using a third port party kind of embedded app in yours if you choose to go that route or you're using their website. So just something to keep in mind. The other thing to keep in mind that really I didn't expect that surprised me was the inclusion of the online platform as well. And so there's this beautiful thing when you set up a physical event in Brushfire, like an in-person event, it actually connects automatically to an online event if you want to go that way. So for every event we do, we set up both the physical registration and we pair it with an online registration so we can do live streams. And I got to tell you, out of all the live stream packages I've used, theirs is the easiest and I love it. It's simple, it's sleek. People love it. It's really easy to kick back and put on-demand features in there after an event's over. So that will be something I keep in mind, those two things. And then lastly, I'd encourage you, if you think you're going to use it for more than one event, talk to their team about an annual subscription. Because here's another thing that Brushfire really amazed me. They were willing to take risks with us and they said, "Okay, so tell us what you think your attendance will be in the next year, and we're going to price it out based on that." "Now we recognize that that may work in your favor this year. Maybe you have blowout events and you have a thousand more people than you told us. That's okay. We're not going to charge you more. We're not going to ding you for that. You've agreed to something. As long as you also acknowledge that if your events don't go as well, we're not going to refund you for that. And I love that because it lets me go into a year knowing what my budget is, what my commitment to them is, and it allows me to go for the biggest, best events I can, knowing that I'm not going to get dinged for it from Brushfire. So if you're going to do more than one event, talk to Brushfire about that annual subscription. It has worked out really, really well for us. Even in the years where we fell short of our projections, the following year they were great to say, "Okay, well, let's bump you back down because your numbers weren't as high last year as you expected them to be." So those are three things that I would say. Keep those in mind as you consider Brushfire.
Diane: Hi, I'm Diane. I'm the founder of PreQualified Mates, and I give Webex a four out of five. I have used virtually every application that preceded Webex, including GoTo Meeting. I was an early adopter of Webex, I've used them all. I have hosted thousands of web-based meetings, so name it, I have used it. We used Webex for PreQualified Mates because of my experience with everything that preceded it, and the state of Webex at that time. I'd only used Webex for B2B, and we were using it in a B2C application. The other reason that I chose Webex at that time was that Zoom was really immature, and the real business model at that time was actually storage, which might be a surprise to most people, but what really appealed to me with Webex is that you had the ability to locally store and control your data. You didn't have to store your data on a data farm and pay for storage offsite unless you chose to do so. As I said, when we launched PreQualified Mates, we were using Webex for internal use, interviewing our clients and prospective clients. And it was actually really challenging, not because of Webex per se, but we were using it in a B2C environment. Hence, when we would prep our prospective clients in advance to confirm that they had a platform hardware to launch a Webex session, it was so challenging because it turned out that a lot of people's own personal computers are really old and obsolete. So it was a real struggle, really painful, and we spent an inordinate amount of time doing the troubleshooting, which really was not at all the fault of Webex. It was that the clients were using really old equipment, and it was really important to us to record the data. So at the time, it was using FaceTime or something, or Skype was an inadequate alternative, and Zoom was too immature at that time to be considered as an alternative. So, it was very challenging, and I've used Webex for so many years. I have tons of war wounds from what it was like in the early versions, which is nothing like it is today, which is easy-peasy. But going back, there were some challenges, but the challenges we had with my company per se, were really the challenges of a B2C environment, which was not my prior experience, which was all B2B and more on an enterprise level. I'd suggest that you review the licensing and forecast your requirements pretty clearly. Make sure you understand what it's like to add additional users and so forth. I'd also suggest you do research on backgrounds and environments. I've written a great blog on it, for example, but there's all sorts of really good material to that end, and I personally like real environments versus the faux screens, but other than that, just do your due diligence on the front end.
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