CaseWorthy vs Neon CCM: Which is a better fit?

However, once I was assigned a strong project manager and analyst, things moved pretty smoothly. There was excellent communication, quick response, and a willingness to work through any challenges.

The inability to upload csv files. Some of the forms are standard reports are hard coded with the inability to make changes.

The features are fantastic, and the ability to customize pretty much everything has been game-changing for our ability as an agency to track very specific items.

Since I don't always have all the required information I am unable to complete some forms. In addition, at one point in time I could not perform some functions for entry but the error was corrected.

The greatest advantages for us with regards to CaseWorthy is the ability to customize forms, workflows, and roles so that we can utilize the system exactly as we would like.

Additionally if there is a problem, CaseWorthy fixes it right away- often before the next month code release.

We are very pleased and consider our selection of CaseWorthy to be a very worthwhile investment which will gain tremendous efficiencies in our operation.

I recently had to write a function that would stop people from editing notes if the note was over 30 days old.

I also liked the customer service. When I have a question about the functions or submit a ticket, I receive updates and even calls from reps. She is a great asset to CiviCore.

Setting up new reports/queries can be confusing.

As a former software healthcare software trainer, I appreciate the ease of navigation for new users, but also the advanced functionality capabilities for superusers and admins.

The overall transfer and transition has been difficult and long (because we had so much data to upload).

This is a direct result of their outstanding customer support.

There is sometimes a time lag on the requests that we have (as we have a lot!).

We have really enjoyed working with CiviCore. I would definitely recommend them to other organizations.