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Health & Human Services Govt Agencies, HMIS & Housing, Veterans, Refugees, Employment, Education, Victims Services, Domestic Violence, Child Family Srvcs, Senior Srvcs, Multi-Service, Meal Delivery
Designed for managed care organizations, hospital care coordination teams, case managers, social workers, nurses, community health workers, and more to streamline business processes.
However, once I was assigned a strong project manager and analyst, things moved pretty smoothly. There was excellent communication, quick response, and a willingness to work through any challenges.
The inability to upload csv files. Some of the forms are standard reports are hard coded with the inability to make changes.
The features are fantastic, and the ability to customize pretty much everything has been game-changing for our ability as an agency to track very specific items.
Since I don't always have all the required information I am unable to complete some forms. In addition, at one point in time I could not perform some functions for entry but the error was corrected.
The greatest advantages for us with regards to CaseWorthy is the ability to customize forms, workflows, and roles so that we can utilize the system exactly as we would like.
Additionally if there is a problem, CaseWorthy fixes it right away- often before the next month code release.
We are very pleased and consider our selection of CaseWorthy to be a very worthwhile investment which will gain tremendous efficiencies in our operation.
I recently had to write a function that would stop people from editing notes if the note was over 30 days old.
The ability to cutomize the software to meet different needs and report on different metrics is another wonderful benefit of the software and one we take advantage of often.
Currently, the order is very sporadic and disjointed through each page.
We are also impressed by the wonderful customer service and accessabilty of Fhases staff for assistance with technical issues.
Fhases can sometimes be difficult to navigate with multiple screens.
This software has the ability to grow with your program and They are always prepared to help and very responsive when we have needed them.
Health Access Coordinators can get "locked out" of Fhases, which requires that another user stop what they are doing and unlock the system.
I think that customer service is most important with any product and this team is the best. They respond right away and are able to implement changes or requests quickly.
At this moment there isn't any thing that I don't like about the system.
CaseWorthy
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CaseWorthy
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