Capterra Logo
Helping businesses choose better software since 1999

FeedbackExpress vs SMS Reviews: Which is a better fit?

Updated on March 12th, 2023
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,853 reviews from Customer Experience users.
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
1.0
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
NA
Feedback Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
4.0
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
NA
Feedback Management
NA
User satisfaction
4.6
User reviews16
Ease of use
4.4
Functionality
4.3
Value for money
4.0
Customer support
3.9
4.7
User reviews15
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Cloud-based feedback solution that helps large amazon sellers automate product reviews and seller feedback management with notifications, email templates and more.

Service businesses and industries, including healthcare, that have real-world interactions with customers on a regular basis and need the competitive advantage of truly being one-on-one with customers

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
154856 video thumbnail}
1 Video
No videos provided by vendor
No screenshots provided by vendor
184068
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

FeedbackExpress

1/39
  • Access Controls/Permissions
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • NPS Survey Structure
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Sentiment Analysis
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
  • Negative Feedback Management
See All features
Hide Customer Experience Software Features -

SMS Reviews

Top Features
5/39
Show Customer Experience Software Features +

FeedbackExpress

--

SMS Reviews

--

FeedbackExpress
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SMS Reviews
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FeedbackExpress
  • By FeedbackExpress
  • Located in United Kingdom
  • Founded in 2002
SMS Reviews
  • By SMS Reviews
  • Located in United States
  • Founded in 2016
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: