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Ideagen Quality Management supports businesses in heavily regulated industries such as life sciences, manufacturing, aerospace and defense and is utilized to manage quality processes and documentation
Pharmaceutical, biotechnology, and medical device companies.
OEM support has been good from the start and this has been critical with ensuring a successful implementation of the system.
With the loss of much of the prior QA staff and more individuals being hired and working remotely training was difficult.
Great Product with fantastic customer service. Very professional team for system implementation and supplier on boarding process.
No particular dislikes noted. In one particular implementation, the custom fields in Document Manager would not merge the meta-data to the document file.
Some of the reports such as 'out of date' documents has encouraged the team to update these document quickly. It is a good prompt to ensure we do not fall behind.
The system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly.
Support is excellent and the system is user friendly.I expect a Hugh cost savings on resource and a massive impact to help us drive continuous improvement across the site.
The modules are really expensive - we would like to have more but cost completely restricts this.
Easy to use, efficient, a great addition to any quality system.
I don't like the missing EMDR form data as subsequent EMDR forms cannot send only deltas so fields are left blank. H6 codes are a mess for both entering and reporting.
It is implemented in user friendly platform, which increase the user adoption and allows SFDC admins to provide a better support.
There is no design element to field placement in the GUI, fields are just lined up in two rows with no thought to use. Console did not work when first implemented, so we've never used it.
Overall positive experience and excellent customer service.
Complaints app makes compliant records a no-brainer.
TrackWise is a great product if you have the resources available to customize the product to your use and put some effort into developing it.
Even those we can customize the software there are some out of the box features which we can’t customize, more flexibility is needed.
Tyler: Hi, my name is Tyler. I'm the system admin for TrackWise Digital. I work at a smaller CDMO company, and I would give TrackWise a rating of four out of five. We use TrackWise Digital as our quality management system. As a regulated industry, it's critical that we're able to manage deviations, change controls, CAPAs, audits, and TrackWise is a great system for that. For me, I think the biggest strength of TrackWise Digital is that it runs on the Salesforce platform. Because it runs on the Salesforce platform, if you're able to understand and work with Salesforce, you can really leverage that platform in addition to what you get from TrackWise to do a lot of really cool, really powerful things with the system. One of the trickier things with TrackWise Digital seems to be that it hasn't quite been figured out by the setup and implementation teams. It's a little weird when you get it out of the box, so there's definitely some customization that needs to be done to make it real effective. That's probably the biggest weakness I've experienced with it.
Ideagen Quality Management
Top FeaturesTrackwise Digital
Ideagen Quality Management
Trackwise Digital
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