# Compare Gorgias vs Gladly 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gorgias and Gladly based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/155357-156723/Gorgias-vs-Gladly

---

# Gorgias vs Gladly Features and Cost Comparison

Last updated April 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GorgiasGladly2/4 selected

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

[## Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

Starting Price

$60.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [134 reviews](#user-reviews)

Positive

125

Neutral

7

Negative

2

[## Gladly](https://www.capterra.com/p/156723/Gladly/)[4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.9

Customer Service

4.8

Reviews Sentiment

Based on [139 reviews](#user-reviews)

Positive

138

Neutral

1

Negative

0

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### HelpDesk

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User rating

91%

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rated it above 4 stars

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,005 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

CRM

NA

Support Ticket Management

4.6

Inbox Management

NA

Live Chat

4.4

Chatbot

NA

73%Fit

Missing features

Feature ratings

CRM

NA

Support Ticket Management

4.9

Inbox Management

4.7

Live Chat

4.8

Chatbot

4.7

User satisfaction

User satisfaction

4.6

User reviews[134](https://www.capterra.com/p/155357/Gorgias/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.8

User reviews[139](https://www.capterra.com/p/156723/Gladly/reviews/)

Ease of use

4.9

Functionality

4.8

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$60Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

Best for

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## User reviews

Pros & cons

FA

Frank A.

Head of Digital

> "The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Sr Manager, Digital Marketing

> "The rules builder can get complicated fast if you're running a lot of automations."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7128752)

FA

Frank A.

Head of Digital

> "The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Chief of Staff

> "For instance, you can't save a filtered view of the inbox to default to showing the oldest email first."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JL

Jared L.

HR Manager

> "It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

VR

Verified Reviewer

Chief of Staff

> "Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JN

Joshua N.

Application Specialist

> "It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6356148)

LA

Louis A.

Operations Analyst Project Manager

> "They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

FA

Frank A.

Head of Digital

> "It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

SB

Stephany B.

Customer Support Manager

> "Sometimes it can be a little difficult to change automation features if you do not have prior training."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6595890)

VR

Verified Reviewer

Chief of Staff

> "There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

HS

Hope S.

Customer support

> "Just the limited customization, and the interface is a bit overwhelming ."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6768004)

CB

Candace B.

Operations Manager

> "I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

AR

Albert R.

Customer Service Expert

> "The last few updates came with some UI changes that felt cluttered and unnecessary."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

JL

Jared L.

HR Manager

> "It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

RW

Ryan W.

System Admin

> "Also allows us to delegate work more evenly across our customer service agents."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

OY

Ozgur Y.

E-com Man

> "We were billed for $540 for nothing we used and now required to pay it."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

RW

Ryan W.

System Admin

> "Overall, it has helped speed up our response times and distribute work evenly among our workers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

LA

Louis A.

Operations Analyst Project Manager

> "After launch, support can only be described as inconsistent, but consistently incompetent."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

Saskia M.

Senior Director Sales Marketing

> "With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

OY

Ozgur Y.

E-com Man

> "Awful CS, wrong guidance and scam."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

Saskia M.

Senior Director Sales Marketing

> "A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

LG

Latoya G.

Customer support agent

> "My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3503583)

CB

Candace B.

Operations Manager

> "I'm always able to get a response from their team & they are constantly rolling out new updates."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

KF

Kenneth F.

Accounting

> "Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4634604)

RR

Rodrigo R.

Admin

> "Easy set up and the navigation for the customer on multiple shops platform"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

IH

Ingrid H.

Sales

> "closing tickets is more complicated than other providers"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

Sai R.

Client Project Manager

> "Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process!"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4895360)

VR

Verified Reviewer

Head of Customer Experience

> "Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735217)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "My whole experience has been Fair, many things can be used for friendly even though some things can be just better"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

Jessica S.

Marketing

> "We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. "

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3172243)

JP

Juliette P.

CEO

> "The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6007458)

AM

Adrienne M.

Online & Marketing Manager

> "Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2763824)

VR

Verified Reviewer

Software Engineer

> "I was able to easily view and edit my Shopify orders, and they provide full context of customer issues so that I can instantly reply to their..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4383108)

MV

Mark V.

Customer Experience Lead

> "Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

AR

Albert R.

Customer Service Expert

> "Overall, Gorgias has been our main ticketing platform and has been very reliable."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

MV

Mark V.

Customer Experience Lead

> "I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

RW

Ryan W.

System Admin

> "It was quick to setup and get running at a reasonable price point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

AB

Adam B.

Systems Administrator

> "Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RR

Rodrigo R.

Admin

> "the overall experience was good, easy set up, navigation, good support"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

CB

Claire B.

Senior Ecommerce Manager

> "It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2741437)

LG

Luke G.

Head of Ecommerce

> "Onboarding was really easy and migrating our old tickets over was effortless."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6188411)

Kemal A.

Costumer Service

> "Sometimes there are users that have bug where their eyes are on every ticket they have opened."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2425725)

Eszter D.

Marketing manager

> "Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3116785)

TR

Trevor R.

COO

> "Some channels are also not compatible to be merged, so they must remain separate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336)

DE

Djedji E.

Agent

> "It is the best collaboration software for me."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6002733)

MV

Mark V.

Customer Experience Lead

> "Their engineering team is having issues keeping up with the many bugs the system has."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

MyY

Muhammad yaseen Y.

Saleman

> "That allow you to work efficiently and organized and make it exactly what you need."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4123008)

MO

Maria O.

Customer service department manager

> "There's a lot of updates and it tends to interrupt the workflow sometimes."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226)

JR

Joanna R.

Owner

> "I love how it gives you customer information straight from Shopify."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4245141)

MV

Mark V.

Customer Experience Lead

> "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

Amanda R.

Owner

> "It contains multiple systems in one place, allowing me to optimize customer service and save time."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3035262)

NM

Nicole M.

Community Manager

> "There is no good way to mass email customers and it's such a pain point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735164)

Sigmund D.

Senior Workforce Analyst

> "Ease of use across multiple channels from social media to your own websites"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3644477)

AB

Adam B.

Systems Administrator

> "That being said the interface and menu system is cluttery."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RL

Rebecca L.

Dance Teacher / CS Rep

> "It also made bringing new people onto the platform quick"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4243920)

AB

Adam B.

Systems Administrator

> "I do not use the product daily or in the same way our customer service team does..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

CC

Connor C.

Owner

> "I love the ability to write canned responses that contain dynamic variables that pertain to each customer."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3316088)

Pranav S.

Founder

> "Not good for scaled offshore customer service teams"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424)

IH

Ingrid H.

Sales

> "it took a little time to get used to it, but now that I am more knowledgable it works well enough."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

MC

Melissa C.

Senior Community Manager

> "It's not the best experience on the customer's end."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489)

[View Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/)

Vishvesh P.

Marketing Executive

> "Gladly's Empowering Enviroment improves customer service, enables more successful resolutions, reduces repeat contacts, and ultimately makes..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

Vishvesh P.

Marketing Executive

> "First off the web interface only allows the user to access one web-page (tab) will crash if you access another page. If two pages are open at..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

SK

Stephanie K.

Senior Director of Customer Service

> "The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7097441)

Vishvesh P.

Marketing Executive

> "The website also has no personality or design that would make it fun for me and my team when dealing with irate customers."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7069037)

KV

Kelly V.

Director of CX

> "The platform also allows us to scale our remote team and helps us identify when we need to schedule more coverage during peak call and text..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

BR

Brian R.

Vice President, Customer Support

> "There are some apps that we were told had native integrations and some features that Gladly Help Center said came out of the box, but upon..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023647)

AD

Ashley D.

Customer Experience Manager

> "The reporting is incredibly detailed, giving us real-time visibility into performance, and the Task feature is a game changer — allowing us to..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

FE

Floranch E.

CSR

> "The only thing I've noticed is that you can only open one tab at a time; if you open another, it will crash."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733)

RM

Ryan M.

Customer Experience Manager

> "As a Customer Experience Manager, I appreciate how it consolidates every channel into one timeline and provides advocates with the context..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JG

Joseph G.

Customer Experience Manager

> "What I did not like about Gladly was the reporting."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

Haocheng L.

Research Team Lead

> "This enables my team to have a more efficient review of the communication with the customers, which helps to provide tailored and targeted..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6522618)

JT

Jessie T.

customer experience associate

> "Small complaint honestly, but I wish I could edit the appearance and ring tone as I prefer to work on screens in dark mode and the ring tone..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3645759)

KV

Kelly V.

Director of CX

> "We are able to run reports based on Topics and other factors, giving us valuable insights."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

CE

Celestine E.

Customer Service Representative

> "Sometimes when there is an update, the software just blackens and it affects the work even for a minute since we do live channels."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4197935)

RM

Ryan M.

Customer Experience Manager

> "As someone who manages our internal knowledge base (Gladly Answers), I also appreciate how easy it is to build and maintain solutions that..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6883764)

JM

Jane M.

Customer Representative

> "The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4495508)

JV

JR V.

Customer Success Associate

> "I also like how all the actions with conversations are tracked so everyone can see what's going on with routing."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

VR

Verified Reviewer

Team Lead

> "Reporting, it's hard to generate the per-hour reporting and small screen for writing an email."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3979804)

MA

Manuel A.

customer service rep

> "Its interface is very userfriendly, and oraganized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

CM

Catherine M.

Customer Service Representative

> "I don't like that whenever the page refreshes it removes the recent characters we typed in.2."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4511821)

AD

Ashley D.

Customer Experience Manager

> "It’s modern, intuitive, and built with CX teams in mind."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023700)

KW

Kennedy W.

Customer Advisor

> "The software can lag at times when sending emails."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3581653)

KV

Kelly V.

Director of CX

> "Gladly has continued to make our work lives significantly more efficient and organized."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7023758)

AB

Analyn B.

CSR

> "System errors sometimes and logged when full of tasks"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4479109)

Saskia M.

Senior Director Sales Marketing

> "The time-saving features are second to none; being able to switch between projects on the fly has saved me and my coworkers many hours that we..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4999277)

LT

Lindsey T.

Customer Care Associate

> "I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3304093)

EGV

Erlan Gino V.

Install representative

> "I am able to see call logs, emails, and notes in the same place, and make a good follow up to the current state of the request."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6057408)

KN

Karla N.

Manager

> "I don’t like how it won’t show you or it isn’t clear if the member replied already"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3796107)

JG

Joseph G.

Customer Experience Manager

> "Our experience was good, but there are other platforms in the industry that can provide the same experience and more."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7026030)

DH

David H.

Customer Experience Advisor

> "Occasional glitches, like missed calls without ringing are the only drawback after nearly a year of use."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301684)

JM

Josie M.

Custom Diet Plan Trainer

> "I liked that I could see all emails from everyone in the company."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037963)

TC

Taylor C.

CXA

> "The ringtone of calls is horrible."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3762199)

Benjamin D.

Sr. Director of Customer Experience

> "We handle oall of our volume via Gladly."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7037937)

RF

Robbie F.

Customer Service Rep

> "Not really any CONS, sometimes the system will just close or disconnect call for no reason"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301664)

FE

Floranch E.

CSR

> "I like how simple and easy to use this tool is; the integration of all channels, whether phone, SMS, chat, or email, is a plus point; we can..."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4823733)

MN

Missy N.

Customer Service Rep

> "I really don't know of any any features that I just don't like about Gladly"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___4543985)

MA

Manuel A.

customer service rep

> "I would totally recommend t o take interactions."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___7123853)

LF

Laura F.

Customer Care Associate

> "Customer not able to see us writing them back"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302916)

JJ

Jonathan J.

Customer Advocate

> "Gladly has become my daily tool to accomplish my duties through ticket organization, chat interaction and phone call reach."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___5039320)

AS

Alaysia S.

Customer Service Representative

> "Looking at a white screen all day is hard on the eyes"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3301840)

JV

JR V.

Customer Success Associate

> "I really love gladly and I have had a great experience with it, especially using the admin level."

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___6882385)

KJ

Kat J.

Customer Relations Manager

> "One word - TERRIFIC"

[See full review](https://www.capterra.com/p/156723/Gladly/#Capterra___3302020)

[View Reviews](https://www.capterra.com/p/156723/Gladly/reviews/)

## User interface

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)

4.64 (134)

[Gladly](https://www.capterra.com/p/156723/Gladly/)

4.82 (139)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Gorgias

15/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/155357/Gorgias/#features)

Gladly

Top features

22/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/156723/Gladly/#features)

### Recognition

Gorgias is recognized as a top-rated tool in 3 Capterra Shortlist reports

Gladly is recognized as a top-rated tool in 3 Capterra Shortlist reports

Best Value Customer ServiceSoftware (2023) 

Best Value Customer ServiceSoftware (2022) 

### Deployment & support

Gorgias

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Gladly

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gorgias

-   By Gorgias
-   Located in United States
-   Founded in 2015

Gladly

-   By Gladly Software
-   Located in United States
-   Founded in 2014

## Popular Comparisons

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$60/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/155357-164283/Gorgias-vs-Zendesk)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Contact vendor for pricing

Price

$39/month

4.8

Features

4.4

4.9

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/156723-164283/Gladly-vs-Zendesk)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$60/month

Price

$25/month

4.5

Features

4.4

4.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-155357/Salesforce-vs-Gorgias)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.4

4.9

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-156723/Salesforce-vs-Gladly)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$60/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-155357/LiveAgent-vs-Gorgias)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Contact vendor for pricing

Price

$15/month

4.8

Features

4.6

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-156723/LiveAgent-vs-Gladly)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$60/month

Price

$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-155357/LiveChat-vs-Gorgias)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.5

4.9

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-156723/LiveChat-vs-Gladly)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$60/month

Price

$19/month

4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-155357/Freshdesk-vs-Gorgias)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Contact vendor for pricing

Price

$19/month

4.8

Features

4.3

4.9

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-156723/Freshdesk-vs-Gladly)

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.64 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

vs

[HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

$60/month

Price

$29/month

4.5

Features

4.4

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/155357-185973/Gorgias-vs-HelpDesk)

[Gladly](https://www.capterra.com/p/156723/Gladly/)[4.82 (139)](https://www.capterra.com/p/156723/Gladly/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Contact vendor for pricing

Price

R$35/month

4.8

Features

4.7

4.9

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/156723-202528/Gladly-vs-Milvus)