# Compare Gorgias vs Dynamics 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gorgias and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/155357-157279/Gorgias-vs-Dynamics-365

---

# Gorgias vs Dynamics 365 Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GorgiasDynamics 3652/4 selected

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Gorgias](https://www.capterra.com/p/155357/Gorgias/)[4.6 (134)](https://www.capterra.com/p/155357/Gorgias/reviews/)

Starting Price

$60.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [134 reviews](#user-reviews)

Positive

125

Neutral

7

Negative

2

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,822 reviews](#user-reviews)

Positive

5,137

Neutral

550

Negative

135

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## Summary

* * *

Key features rated by users

Features selected based on 3,005 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

CRM

NA

Support Ticket Management

4.6

Inbox Management

NA

Live Chat

4.4

Chatbot

NA

\--%Fit

Missing features

Feature ratings

CRM

4.4

Support Ticket Management

4.4

Inbox Management

NA

Live Chat

NA

Chatbot

NA

User satisfaction

User satisfaction

4.6

User reviews[134](https://www.capterra.com/p/155357/Gorgias/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.5

User satisfaction

4.4

User reviews[5,822](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$60Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

FA

Frank A.

Head of Digital

> "The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

FA

Frank A.

Head of Digital

> "Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Sr Manager, Digital Marketing

> "The rules builder can get complicated fast if you're running a lot of automations."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7128752)

FA

Frank A.

Head of Digital

> "The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

VR

Verified Reviewer

Chief of Staff

> "For instance, you can't save a filtered view of the inbox to default to showing the oldest email first."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JL

Jared L.

HR Manager

> "It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

VR

Verified Reviewer

Chief of Staff

> "Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

JN

Joshua N.

Application Specialist

> "It also assists with our conversion as we utilise the live chat to help assist customers as soon as possible to help them make a more..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6356148)

LA

Louis A.

Operations Analyst Project Manager

> "They should be much more open about that upfront. If you are using BigCommerce, you will not be able to take advantage of many of the..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

FA

Frank A.

Head of Digital

> "It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___7116440)

SB

Stephany B.

Customer Support Manager

> "Sometimes it can be a little difficult to change automation features if you do not have prior training."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6595890)

VR

Verified Reviewer

Chief of Staff

> "There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6663983)

HS

Hope S.

Customer support

> "Just the limited customization, and the interface is a bit overwhelming ."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6768004)

CB

Candace B.

Operations Manager

> "I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

AR

Albert R.

Customer Service Expert

> "The last few updates came with some UI changes that felt cluttered and unnecessary."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

JL

Jared L.

HR Manager

> "It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6678235)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "But I don't like about this is that because of the same time that everything is on the same place is not really clear where everything is..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

RW

Ryan W.

System Admin

> "Also allows us to delegate work more evenly across our customer service agents."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

OY

Ozgur Y.

E-com Man

> "We were billed for $540 for nothing we used and now required to pay it."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

RW

Ryan W.

System Admin

> "Overall, it has helped speed up our response times and distribute work evenly among our workers."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

LA

Louis A.

Operations Analyst Project Manager

> "After launch, support can only be described as inconsistent, but consistently incompetent."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6403690)

Saskia M.

Senior Director Sales Marketing

> "With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

OY

Ozgur Y.

E-com Man

> "Awful CS, wrong guidance and scam."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6674751)

Saskia M.

Senior Director Sales Marketing

> "A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___5011650)

LG

Latoya G.

Customer support agent

> "My least favourite is the when I close a ticket I immediately go to another one and it could be a ticket someone is assigned to, also if I'm..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3503583)

CB

Candace B.

Operations Manager

> "I'm always able to get a response from their team & they are constantly rolling out new updates."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6786499)

KF

Kenneth F.

Accounting

> "Moreover, the user interface is not particularly intuitive and can be quite difficult to navigate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4634604)

RR

Rodrigo R.

Admin

> "Easy set up and the navigation for the customer on multiple shops platform"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

IH

Ingrid H.

Sales

> "closing tickets is more complicated than other providers"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

Sai R.

Client Project Manager

> "Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process!"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4895360)

VR

Verified Reviewer

Head of Customer Experience

> "Also, our returns integration is not the best for the team to be able to easily figure out the information, wish there was a better way that..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735217)

FM

Freyxa M.

CUSTOMER ASSOCIATE TRAINER

> "My whole experience has been Fair, many things can be used for friendly even though some things can be just better"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6765266)

Jessica S.

Marketing

> "We. will say we disliked their chat feature and we opt to only use their help desk/ticket management. "

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3172243)

JP

Juliette P.

CEO

> "The customer success team is very pleased with Gorgias: they just need to have one window open rather than 10 and it helps them prioritize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6007458)

AM

Adrienne M.

Online & Marketing Manager

> "Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2763824)

VR

Verified Reviewer

Software Engineer

> "I was able to easily view and edit my Shopify orders, and they provide full context of customer issues so that I can instantly reply to their..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4383108)

MV

Mark V.

Customer Experience Lead

> "Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

AR

Albert R.

Customer Service Expert

> "Overall, Gorgias has been our main ticketing platform and has been very reliable."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6784580)

MV

Mark V.

Customer Experience Lead

> "I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

RW

Ryan W.

System Admin

> "It was quick to setup and get running at a reasonable price point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6626320)

AB

Adam B.

Systems Administrator

> "Initial setup calls where a bit tedious because technical information was a bit lacking and Gorgias customer support isn't just a phone call..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RR

Rodrigo R.

Admin

> "the overall experience was good, easy set up, navigation, good support"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6739547)

CB

Claire B.

Senior Ecommerce Manager

> "It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2741437)

LG

Luke G.

Head of Ecommerce

> "Onboarding was really easy and migrating our old tickets over was effortless."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6188411)

Kemal A.

Costumer Service

> "Sometimes there are users that have bug where their eyes are on every ticket they have opened."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2425725)

Eszter D.

Marketing manager

> "Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3116785)

TR

Trevor R.

COO

> "Some channels are also not compatible to be merged, so they must remain separate."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735336)

DE

Djedji E.

Agent

> "It is the best collaboration software for me."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___6002733)

MV

Mark V.

Customer Experience Lead

> "Their engineering team is having issues keeping up with the many bugs the system has."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

MyY

Muhammad yaseen Y.

Saleman

> "That allow you to work efficiently and organized and make it exactly what you need."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4123008)

MO

Maria O.

Customer service department manager

> "There's a lot of updates and it tends to interrupt the workflow sometimes."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744226)

JR

Joanna R.

Owner

> "I love how it gives you customer information straight from Shopify."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4245141)

MV

Mark V.

Customer Experience Lead

> "It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2744232)

Amanda R.

Owner

> "It contains multiple systems in one place, allowing me to optimize customer service and save time."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3035262)

NM

Nicole M.

Community Manager

> "There is no good way to mass email customers and it's such a pain point."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735164)

Sigmund D.

Senior Workforce Analyst

> "Ease of use across multiple channels from social media to your own websites"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3644477)

AB

Adam B.

Systems Administrator

> "That being said the interface and menu system is cluttery."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

RL

Rebecca L.

Dance Teacher / CS Rep

> "It also made bringing new people onto the platform quick"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___4243920)

AB

Adam B.

Systems Administrator

> "I do not use the product daily or in the same way our customer service team does..."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2735084)

CC

Connor C.

Owner

> "I love the ability to write canned responses that contain dynamic variables that pertain to each customer."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3316088)

Pranav S.

Founder

> "Not good for scaled offshore customer service teams"

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737424)

IH

Ingrid H.

Sales

> "it took a little time to get used to it, but now that I am more knowledgable it works well enough."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___3815639)

MC

Melissa C.

Senior Community Manager

> "It's not the best experience on the customer's end."

[See full review](https://www.capterra.com/p/155357/Gorgias/#Capterra___2737489)

[View Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

RM

Rodney M.

Kitchen and appliances installation

> "The outlook email , is very annoying, you never see when arrived the email"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6474055)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

SM

Seriana M.

Estimator

> "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4974298)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

[Gorgias](https://www.capterra.com/p/155357/Gorgias/)

4.64 (134)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,822)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Gorgias

Top features

15/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/155357/Gorgias/#features)

Dynamics 365

12/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

Gorgias is recognized as a top-rated tool in 3 Capterra Shortlist reports

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Gorgias

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gorgias

-   By Gorgias
-   Located in United States
-   Founded in 2015

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

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