Guru vs Expertrec Smart Search: Which is a better fit?

Lucien H.: Hi, my name is Lucien. I'm the VP of Expansion and Go-to-Markets. The size of the company is 210 employees, and I would rate Guru five out of five. Before Guru, we weren't actually using any tool for knowledge management and organizing information across the business. As a company, we made a number of acquisitions, which made it incredibly difficult to share the important information for the businesses coming in to understand us as a business and vice versa. So we were using tools that weren't specifically designed for knowledge management, like ClickUp and ClickUp Docs, but it wasn't really doing what we needed it to do, and it just became harder and harder as we got bigger as a company. We chose Guru for a number of reasons. The first reason is the Slack integration. We actually looked at a number of different knowledge management platforms out there, but when we saw what Guru was able to do with Slack, we were actually blown away. The ability to add knowledge from Slack directly into Guru from Slack was amazing. The ability for us to ask questions in Slack that scans Guru and gives us answers back in Slack was amazing. There's a few other reasons as well. The second reason for Guru is the web browser, and Guru has a fantastic web browser enabling people to query information on any web page, which we thought was really, really important as well. A number of other tools we looked at didn't have that capability, and we struggled to see how it would help our employees do things more efficiently and more effectively. So the two major reasons that we chose Guru were its integration with Slack, which was fantastic, and its web browser capability to get information as quickly as possible. Getting started with Guru was actually really straightforward. They gave us a customer engagement manager or customer success manager to help us with the implementation. Actually, funnily enough, because their help docs was so good, me and a number of the other team that were involved in implementation actually took it upon ourselves to get started. So in the month leading up to our implementation call and kickoff with the Guru team, we had actually got 50% of the way through implementation ourselves using the help docs. So I think that's testament to the work that they've put into the information and documenting that all out. But after we had completed that 50% of the implementation, we had a customer success manager, and they were fantastic in weekly check-ins, ensuring that we hit our milestones and deliverables. I think sometimes you can look at the price of a tool like Guru and think maybe next year, but take it from us. We implemented Guru later than we should have, and as soon as we had it implemented and saw the power of Guru and saw how much it was being used by our team, we realized that we probably needed Guru two years ago. So definitely get it earlier than expected, and also ensure that you bring everyone on the journey and don't centralize it with one team. Make sure it's decentralized across the entire company, and you'll see usage skyrocket.