# Freshsales vs Breakcold: Features and Cost Comparison 2026 | Capterra > Freshsales vs Breakcold: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155563-10011093/Freshsales-vs-Breakcold --- # Freshsales vs Breakcold Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshsalesBreakcold2/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [Breakcold](https://www.capterra.com/p/10011093/Breakcold/)[4.8 (92)](https://www.capterra.com/p/10011093/Breakcold/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Breakcold](https://www.capterra.com/p/10011093/Breakcold/)[4.8 (92)](https://www.capterra.com/p/10011093/Breakcold/reviews/) Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $29.00/month Starting Price $29.00/month Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Reviews Sentiment Based on [92 reviews](https://www.capterra.com/p/10011093/Breakcold/reviews/) Positive 91 Neutral 0 Negative 1 Positive 91 Neutral 0 Negative 1 Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 99% of reviews (92 out of 93), reflecting high usage rates among this segment. - **Industry**: Marketing and advertising leads with 46% of reviews, followed by computer software (6%) and IT services (5%), indicating strong adoption in digital-focused sectors. - **Use cases**: CRM (71%), social selling (49%), and sales engagement platform (29%) are the main applications, supporting sales and relationship management needs. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### monday CRM 4.7 (462) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (730) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, Freshsales and Breakcold both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,407 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Breakcold 83%Fit High performer Feature ratings Contact Database 4.8 Contact Management 4.8 Lead Management 4.9 Sales Pipeline Management 4.8 Contact Database 4.3 (66) 4.8 (43) Freshsales users appreciate the customizable and user-friendly contact database, noting its robust search filters and the ability to store comprehensive contact details. They value the ability to run campaigns and track email interactions, although some users mention issues with exporting contacts and manipulating fields. Meanwhile, Breakcold users find the contact database essential for centralizing information and syncing with LinkedIn. They appreciate the ease of importing and exporting contacts, though some users note the lack of an inbuilt database, requiring manual uploads. Overall, users value Freshsales for its detailed and customizable database, while they appreciate Breakcold for its integration capabilities and centralized management. Contact Management 4.2 (93) 4.8 (51) Freshsales reviewers find contact management easy and customizable, highlighting the ability to manage extensive data, update stages, and add team members. They appreciate features like duplicate contact tracking and bulk emails, though some reviewers desire improvements like a Kanban view and WhatsApp integration. Breakcold users, on the other hand, value the simplicity and organization of contact management, noting the integration with LinkedIn and Twitter, and the ability to tag and categorize leads. They find it intuitive and efficient, with useful automations. In summary, users find Freshsales comprehensive and customizable, while they appreciate Breakcold for its simplicity and integration features. Lead Management 4.1 (69) 4.9 (50) Freshsales users find lead management vital for prioritizing leads through scoring and automating follow-ups, enhancing efficiency and conversion rates. They appreciate the comprehensive interaction tracking and the ability to add activities, notes, and reminders. Some users mention the need for additional tools for pre-deal stage tracking. Breakcold users value the ability to connect leads across LinkedIn, Twitter, and email, and appreciate the tagging and grouping features. They find it easy to track and nurture leads, though some users are still assessing its long-term effectiveness. Overall, users value Freshsales for its detailed lead management and automation, while they appreciate Breakcold for its multi-platform connectivity and ease of use. Sales Pipeline Management 4.2 (78) 4.8 (56) Freshsales users find the sales pipeline management feature structured and efficient, with automated follow-ups and reminders. They appreciate the ability to track progress, customize deal stages, and manage activities, though some users desire more customization options. Breakcold users, meanwhile, value the methodical tracking of sales opportunities and the ability to customize the pipeline. They appreciate the visual representation of the sales funnel and the ease of moving leads around the funnel. In general, users find Freshsales structured and comprehensive, while they appreciate Breakcold for its customization and visual clarity. ## Pricing comparison ### Starting prices Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) Breakcold $29.00 Flat Rate (Per Month) Free Trial Free Version ## How does the user experience compare on Freshsales vs Breakcold? ### Overall rating 4.5 (621) 4.8 (92) ### User interface Freshsales Breakcold ### Customer service and support Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Breakcold Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Freshsales vs Breakcold Both Freshsales and Breakcold have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Freshsales and Breakcold to help you pick the tool that best fits your needs. \[[2](#source-item-2)\] Pros Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Breakcold VW Valentin W CEOComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows you to effortlessly track and react to prospects' social media posts, enabling personalized and meaningful engagement.“ July 11, 2023 MK Makoto K CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “After implementing Breakcold we never need to jump around, we just open up one tab which is BC and all the messages from different platforms will laid out in front of us we can keep everything well organized and the most important thing is never to miss out on the golden opportunities.“ December 19, 2023 Cons Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 Breakcold Jamison N DirectorMedia Production, 2 - 10 employeesUsed the software for: I used a free trial. “You cannot import your current data from another provider either and enrich their social profiles?“ July 26, 2024 MK Makoto K CMOMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “We used to reach people on different platforms needing to open a lot of tabs and jump around, but sometimes we still miss out on the messages or can't respond at the perfect time point.“ December 19, 2023 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Freshsales and Breakcold? Talk to a Capterra advisor for free and get results within 15 minutes. 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