--- title: "Compare Freshsales vs Mailtrack 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Freshsales and Mailtrack based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/155563-164512/Freshsales-vs-MailTrack" page_type: "comparison" language: "en" publication_date: "2026-10-19" --- # Freshsales vs Mailtrack Features and Cost Comparison Last updated October 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshsalesMailtrack2/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.5 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [623 reviews](#user-reviews) Positive 568 Neutral 32 Negative 23 [## Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.5 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) Starting Price $2.99/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [227 reviews](#user-reviews) Positive 210 Neutral 11 Negative 6 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### monday CRM 4.7 (468) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Mailjet 4.2 (457) * * * Starting Price $19.00 Other,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (1,009) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * Highest Rated ### Omnisend 4.7 (837) * * * Starting Price $16.00 Usage Based,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 1,383 reviews from email tracking software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Feature ratings Email Distribution 3.5 Email Marketing 4.3 Contact Management 4.2 Email Management 3.6 Reporting/Analytics 3.6 79%Fit High performer Feature ratings Email Distribution 4.2 Email Marketing 4.3 Contact Management 4.3 Email Management 4.6 Reporting/Analytics 4.4 User satisfaction User satisfaction 4.5 User reviews[623](https://www.capterra.com/p/155563/Freshsales/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.4 Customer support 4.4 User satisfaction 4.5 User reviews[227](https://www.capterra.com/p/164512/MailTrack/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $11Per User, Per Month - Free version - Free trial Price starts from $2.99Per User, Per Month - Free version - Free trial Best for Best for Startups, small and mid-sized businesses, and large enterprises across B2B and B2C industries. Best for Sales reps, recruiters, agencies, consultants and small teams who send important email from Gmail and need to know whether it was read before deciding when to follow up. ## User reviews Pros & cons AS Ade S. Client rep > "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578) VR Verified Reviewer Operations Manager > "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) Bo K. Customer Service Ambassador > "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429) VR Verified Reviewer Operations Manager > "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) ET Ellie T. Learn Support Coordinator > "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) ET Ellie T. Learn Support Coordinator > "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) SC SooHoon C. Co-Founder > "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) HS Harry S. Head of CSM > "It works well and looks great, but the pricing and support let it down." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570) Becky F. Software Developer > "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736) GC Gina C. COO > "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214) SC SooHoon C. Co-Founder > "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) AR Ashli R. Operations Director > "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023) VR Verified Reviewer Operations Manager > "During their open hours, support is very polite and tries very hard to help." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) Bo K. Customer Service Ambassador > "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429) ET Ellie T. Learn Support Coordinator > "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909) YY Yhan Y. Assistant Manager > "Kinda sucks 'cause I was hoping to not have to set every single thing by hand." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893) PR Pauline R. SDR > "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703) SC SooHoon C. Co-Founder > "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) YY Yhan Y. Assistant Manager > "Pipeline view's real nice, makes it way easier to follow what's going on." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893) AR Ashli R. Operations Director > "No refunds and terrible customer service." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023) TV Tanmayu V. Business Development Manager > "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231) HS Harry S. Head of CSM > "Very expensive for what it offers." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570) MC Marah C. Marketing and Social Media > "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285) DL Deborah L. Marketing Director > "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506) Aaron N. Strategy Analyst > "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344) AM Alfiya M. Software Engineer > "After sales, customer support is not very extensive." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072) JR Jayanth R. Project Manager > "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422) Duncan C. Content Strategist > "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255) TK Ted K. Support Specialist > "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665) VR Verified Reviewer Director > "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move..." [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392) Almodyr B. Data Analyst > "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595) DL Deborah L. Marketing Director > "Freshworks' support team does not have any clue what they are talking about." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506) SC SooHoon C. Co-Founder > "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) KA Karol A. Junior Sales Support Specialist > "I hate that when you have custom sales activity you can only have one field set for all of these." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425) Rebacca F. Sr Director Sales Effectiveness and Enablement > "I really like the way it keeps the sales sequences and automates them." [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903) TV Tanmayu V. Business Development Manager > "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231) AM Alfiya M. Software Engineer > "Since the company I was working with was very much into building customer relationships, this product proved beneficial." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072) VR Verified Reviewer Director > "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix..." [See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392) Rachel M. System Engineer > "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667) VR Verified Reviewer Client Lead > "A bit expensive" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034) VR Verified Reviewer CEO > "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309) MB Matthew B. Manager for Business Development > "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720) NV Nikhil V. Business Development Manager > "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240) BB Bryan B. Business Counselor > "The sales process was hard because we started with an inside sales rep because we are a small group." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798) VR Verified Reviewer Marketing Manager > "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027) AB Adam B. Business Development Manager > "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572) RW Ruzan W. It > "Freshsales offers several features that stand out positively:" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909) MN Mahesh N. CEO > "Calling application (exotel) integration didnt work." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264) LMM Luis Miguel M. CCO > "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546) AR Annisa R. Sales Development Representative > "sometimes there are bugs in filtering contacts" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388) Ibadat S. agent > "This software was part of our onboarding and i was blown away seeing all features." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6188684) RH Raunaque H. Business Development Alliance > "Sometimes, customer support takes a lot of time to solve the queries." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956) LL Lucky L. Sales > "Still need to get used to the interface but it is easier to use than HubSpot." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6227966) VR Verified Reviewer Snr. Marketing Support Executive > "Support engineers can take months if not a few years to fix the issue." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933) Rachel M. System Engineer > "Managing your leads, prospects, deals, wins/losses, and clients is a breeze." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667) Abhishek S. Associate Consultant > "Its reporting system is also not that effective." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4505841) VR Vincent R. Marketing manager > "Overall functionalities that allows you to do a lot of sales and marketing actions" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4761457) Yogesh M. IT Manager > "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772) SC SooHoon C. Co-Founder > "Despite the challenges with reporting, my overall experience with Freshsales has been positive." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964) JK Jillian K. Marketing and Sales Associate > "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849) TK Ted K. Support Specialist > "Freshsales is helping our business grow and spread our product to new lucky customers" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665) Tyson N. Enterprise Account Executive > "Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration,..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3504047) KA Karol A. Junior Sales Support Specialist > "I like the fact, that if offers you some basic features of customization" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425) VR Verified Reviewer Sr.LDR > "Sometimes the dashboard glitches and the lead does not get created automatically from drift chat." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3456800) BB Bryan B. Business Counselor > "It is easy to add accounts and contacts manually or by uploading a CSV." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798) LF Laura F. Administrator > "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949) LH Leslie H. Marketing Director > "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055) VR Verified Reviewer Founder > "Vast and complex options that are not suitable for non-technical and small-size startups." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366) Jose J G. CTO > "Also, we enjoyed the integration with Freshdesk support and assistance platform." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4200149) GC George C. Business Development > "Sometimes it can be a little bit clunky and things like workflows do not work that effectively." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538) Aaron N. Strategy Analyst > "It has a great feature list." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344) G N V Ravi T. Product Manager > "IVR and SMS gateway is not integrated with Indian based providers" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3269682) AC Alvaro C. CEO > "We have all our operations integrated in Freshworks ecosystems." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344) Sri Lakshmi Swetha V. Customer Advisor > "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939) VR Verified Reviewer Founder > "All other software of Freshworks integrates seamlessly, and all the data will come on a single unified dashboard." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366) VR Verified Reviewer VP, Sales > "This report keeps pulling tasks that have actually been deleted from the system. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3521350) Susang R. Product Marketer > "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency,..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705) AB Adam B. Business Development Manager > "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572) Andrei P. Data Scientist > "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720) SK Senthil K. Manager > "Pro version is bit costlier per user, pricing has to be reduced" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069) LL Lucky L. Sales > "Still need to get used to the interface but it is easier to use than HubSpot." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6227966) Sri Lakshmi Swetha V. Customer Advisor > "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939) Anuj P. Digital Marketing > "I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3644521) JM Jaco M. Digital Marketing Manager > "Documentation is a bit all over the place." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3875795) Andrei P. Data Scientist > "The intuitive aspect of the software helps a lot." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720) VR Verified Reviewer BDR > "Offline access to the data is not available" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2862080) SB Sheldon B. Founder/CEO > "Great user friendliness which is key." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3490029) NT Niki T. Quality Management team > "The search engine is not very intuitive." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2860305) Jose J G. CTO > "Also, we enjoyed the integration with Freshdesk support and assistance platform." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4200149) TV Tanmayu V. Business Development Manager > "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231) AC Alvaro C. CEO > "We have all our operations integrated in Freshworks ecosystems." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344) MN Mahesh N. CEO > "Calling application (exotel) integration didnt work." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264) HC Humberto C. COO > "Great integration, everything works quite well. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2756682) Tyson N. Enterprise Account Executive > "Also, in the prospecting stages, it simply doesn't do well enough in tracking (which may again be an issue of integration,..." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3504047) ST Susan T. Customer Experience Manager > "Everything about this CRM is easy to use. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964155) G N V Ravi T. Product Manager > "IVR and SMS gateway is not integrated with Indian based providers" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3269682) JT Julie T. Director > "Its easy to use once you have it set how you like it." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904474) YY Yhan Y. Assistant Manager > "Kinda sucks 'cause I was hoping to not have to set every single thing by hand." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893) ML Manuel L. Realtor > "How easy it was to use Freshworks CRM is the main reason I used them in the past." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2846471) AB Adam B. Business Development Manager > "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. " [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572) AC Annie C. Sales Manager > "Freshworks is an easy to use CRM and a user-friendly platform!" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2860306) AD Adrian D. Sales Manager UK > "Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM" [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967241) VR Verified Reviewer Operations Manager > "During their open hours, support is very polite and tries very hard to help." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784) VR Verified Reviewer Snr. Marketing Support Executive > "Support engineers can take months if not a few years to fix the issue." [See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933) [View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) MT Maddie T. Graphic Designer > "I use it everyday, i love the auto-tracking feature and that the free tier actually offers a lot." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6716623) CE Chasya E. Executive Director > "Normally, I love Mailsuite, but when I could not send admin emails to my nonprofit's Google group after accidentally hitting..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6860762) Anuj C. CEO > "Best thing about MailTrack is that not only does it automatically let you know once someone opens an email you've sent to them, it gives..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6022968) CE Chasya E. Executive Director > "There was no confirmation CTA message that came up when I accidentally hit the unsubscribe link!" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6860762) Alex R. CEO > "MailTrack seamlessly integrates with Gmail, providing accurate and real-time email tracking without any hassle." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6238027) NF Niccolò F. Cofounder, CTO > "It doesn't work with firefox, which forces me to open chrome every time i need to track a specific email, or send a tracked email." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6514277) MS Mirko S. Social Media Marketer > "As an email tracking software, MailTrack offers great features and also makes email marketing easy." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6282367) VR Verified Reviewer owner > "Emails sent by my organization all came back to us as unsent, but somehow they were all deleted from our "sent" box and were not in our..." [See full review](https://www.capterra.com/p/164512/MailTrack/#GetApp___5058502) Allen E. President > "I like that it does whatit is supposed to do - track email opens even if its multiple times" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6223724) ES Eyal S. Sales Professional > "They ignored this request, and billed me for 18 months without notifiying me at any stage, despite my request and not using the service..." [See full review](https://www.capterra.com/p/164512/MailTrack/#GetApp___4517217) CAS Camilo Alberto S. Inge > "Being able to instantly track where and when our messages arrive, plus it's affordable to buy which really gives us access to the power..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4884521) AN Anthony N. Reviewer > "I wouldn't say I like that Mailtrack doesn't allow me to view the entire thread of emails." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4621212) Constantin A. Developer > "One ont the features I like more is the Real time notification and analytics. When you have a website and you need a top email manager,..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6011187) VR Verified Reviewer owner > "They also lied to us about how long there had been an issue (we had a problem over a week ago but had not been able to trace it to them..." [See full review](https://www.capterra.com/p/164512/MailTrack/#GetApp___5058502) Anuj C. CEO > "It's done wonders for my business knowing if someone received my message." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6022968) Emils B. Founder > "There was one time when my email went to spam because I was tracking." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4659393) NF Niccolò F. Cofounder, CTO > "It's a great way to understand what's going on with customers, leads etc." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6514277) AN Anthony N. Reviewer > "I also find the notifications to be a bit annoying and intrusive." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4621212) JC Jake C. Head of Customer Success > "I love how cost effective it is, and how seamless the integration with Google was." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6299858) JL James L. Relationship Manager Director > "If you cannot see the rate your emails are opened you will never know how to pursue your clients. If we didn't have this we wouldn't be..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3425768) AY Atif Y. Teacher > "MailTrack help me a lot in that case by helping me tracking that the mail is opened or not." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___5086169) EE Emily E. Manager > "Sometimes the alerts about unopened emails do get annoying because I have alot of people who do not read emails in the office." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3322076) AP ADAM P. MANAGER > "Very good tool with making sure your emails are seen" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___6518104) KR Kim R. Paralegal > "Another issue is that it only works with Gmail and it isn't necessarily mobile friendly." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3655417) AN Anthony N. Reviewer > "It helps me stay organized and keep track of my emails, so I don't miss any important messages." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4621212) VR Verified Reviewer Associate Director of Foundation Relations > "The only issue I've encountered with MailTrack (aside from the easily resolved need to turn off the "sent by MailTrack" branding) comes..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___2997810) VR Verified Reviewer Assistant Manager > "It provides insights on the activity of the recipient on my email such as the time the email was read and the number of times it has..." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3611391) SG Sandhana G. UI UX Designer > "Mailtrack requires full mailbox access, not good for me" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3059023) FT Fabiana T. Postdoctoral Researcher > "It's a great feeling to know when someone has opened your email, and it helps me stay on top of my communication." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4696429) AB Alexandros B. Electrical and Computer Engineer > "Most of the things I don't like are the limitations of the free edition." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___2982242) HS Heather S. Licensed Mental Health Counselor > "The price is great for the value, and I love the discounts offered if you purchase multiple months at a time." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4329616) Nurul Aishah G. Personal Banker > "It would leave a negative impression on the receiver, and I would delete it totally if I were able to." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3182863) Angel Y. Undergraduate STEM student > "The free version lacks some features but since it is free, the quality and service is very very good!" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4315129) Fadiah R. Human Resources Assistant > "The restrictions of the free version are what I dislike the most." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3036403) AN Anthony N. Reviewer > "The interface is easy to use and understand, and I can view the status of my emails quickly and easily. Plus, it's free!" [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___4621212) Fadiah R. Human Resources Assistant > "The premium plan i quite expensive for a simple software like this one." [See full review](https://www.capterra.com/p/164512/MailTrack/#Capterra___3036403) [View Reviews](https://www.capterra.com/p/164512/MailTrack/reviews/) ## User interface [Freshsales](https://www.capterra.com/p/155563/Freshsales/) 4.50 (623) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/) 4.50 (227) ### Features Freshsales Top features 25/48 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - API - Attachment Activity - Audience Targeting - Autonomous Task Execution - Autoresponders - Campaign Management - Click Tracking - Contact Management - CRM - Cross-system Integration - Customer Segmentation - Customizable Branding - Customizable Fields - Data Import/Export - Decision Making - Drag & Drop - Drip Campaigns - Email Categorization - Email Distribution - Email Management - Email Marketing - Email Platform Integration - Email Reminders - Email Templates - Engagement Tracking - Event Triggered Actions - Generative AI - Geolocation - Link Activity - Location Tracking - Mailing List Management - Monitoring - Multi-step Planning - Natural Language Interaction - Open Rates - Proactive Assistance - Real-Time Notifications - Reporting/Analytics - Scheduling - Subscription Management - Team Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/155563/Freshsales/#features) Mailtrack 22/48 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - API - Attachment Activity - Audience Targeting - Autonomous Task Execution - Autoresponders - Campaign Management - Click Tracking - Contact Management - CRM - Cross-system Integration - Customer Segmentation - Customizable Branding - Customizable Fields - Data Import/Export - Decision Making - Drag & Drop - Drip Campaigns - Email Categorization - Email Distribution - Email Management - Email Marketing - Email Platform Integration - Email Reminders - Email Templates - Engagement Tracking - Event Triggered Actions - Generative AI - Geolocation - Link Activity - Location Tracking - Mailing List Management - Monitoring - Multi-step Planning - Natural Language Interaction - Open Rates - Proactive Assistance - Real-Time Notifications - Reporting/Analytics - Scheduling - Subscription Management - Team Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/164512/MailTrack/#features) ### Recognition Freshsales is recognized as a top-rated tool in 3 Capterra Shortlist reports Mailtrack is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Email Tracking Software (2025)  ### Deployment & support Freshsales Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Mailtrack Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Freshsales - By Freshworks - Located in United States - Founded in 2011 Mailtrack - By Mailsuite - Located in Spain - Founded in 2013 ## Popular Comparisons [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) $11/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [GMass](https://www.capterra.com/p/168452/GMass/)[4.83 (1,424)](https://www.capterra.com/p/168452/GMass/reviews/) $2.99/month Price $25/month 4.4 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/164512-168452/MailTrack-vs-GMass) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $11/month Price $20/month 4.4 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155563/HubSpot-CRM-vs-Freshsales) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.70 (2,344)](https://www.capterra.com/p/136603/MailerLite/reviews/) $2.99/month Price $12/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136603-164512/MailerLite-vs-MailTrack) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $11/month Price $14/month 4.4 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155563-155928/Freshsales-vs-Zoho-CRM) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.35 (2,956)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) $2.99/month Price $12/month 4.4 Features 4.2 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/31898-164512/Constant-Contact-vs-MailTrack) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $11/month Price $7/year 4.4 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [iContact](https://www.capterra.com/p/221118/iContact/)[4.48 (604)](https://www.capterra.com/p/221118/iContact/reviews/) $2.99/month Price $14/month 4.4 Features 4.2 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/164512-221118/MailTrack-vs-iContact) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $11/month Price $250/month 4.4 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155563-210630/Freshsales-vs-Kylas) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[4.30 (318)](https://www.capterra.com/p/253223/Zoho-Campaigns/reviews/) $2.99/month Price €4/month 4.4 Features 4.2 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/164512-253223/MailTrack-vs-Zoho-Campaigns) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $11/month Price $20/month 4.4 Features 4.3 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-155563/eWay-CRM-vs-Freshsales) [Mailtrack](https://www.capterra.com/p/164512/MailTrack/)[4.50 (227)](https://www.capterra.com/p/164512/MailTrack/reviews/) vs [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[4.18 (755)](https://www.capterra.com/p/204113/SendGrid/reviews/) $2.99/month Price $15/month 4.4 Features 4.1 4.6 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/164512-204113/MailTrack-vs-SendGrid)