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Freshsales vs MailMunch: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,497 reviews from Lead Capture users.
% Fit
Missing features
Feature ratings
Email Marketing
4.1
Contact Database
4.3
Lead Qualification
3.9
Online Forms
NA
Lead Capture
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Email Marketing
4.8
Contact Database
NA
Lead Qualification
NA
Online Forms
4.8
Lead Capture
4.6
User satisfaction
4.5
User reviews617
Ease of use
4.4
Functionality
4.4
Value for money
4.4
Customer support
4.4
4.7
User reviews15
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.6
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Marketers, ecommerce stores, Shopify business owners, and website owners.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Conor M
CEO
5.0

Conor M.: My name is Conor. I'm the CEO of my company. We have 15 employees, and I give Freshsales five out of five. We had HubSpot, but it was too hard to manage. Freshsales was also better value, in terms of entry points, so that's why we changed. I read some blogs on the internet that recommended Freshsales. They had the good points, the bad points, and everything in between. I did a trial demo, and I quite liked it, and the support was really quick, and the intro video call was really smooth, as well. So I started uploading my data and became a bit easier to use then. Relatively easy. There's kind of figuring out where to upload your Excels or migrate information from other systems over. That takes a bit of work, but the system has a great help desk and email chat that you get response within 15, 20 minutes. So if you have questions, you go ask them. With any new system, you're always going to be bamboozled the first while, but you get up to it after some time. And make sure it fits your company. It's very good for small companies starting out, but if you want to grow at scale and have more access, you may want to look at other tools. Freshsales can grow with you, but I think it really works well for small and medium-sized companies like ourselves.

How Capterra sources reviews
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User interface
155563 video thumbnail}
1 Video
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155563
5 screenshots
No screenshots provided by vendor

Freshsales

Top Features
37/50
  • Business Card/Badge Scanning
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Data Extraction
  • Engagement Tracking
  • Forms Management
  • Lead Generation
  • Lead Notifications
  • Multi-Campaign
  • Online Forms
  • Surveys & Feedback
  • Visitor Tracking
  • A/B Testing
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Autoresponders
  • Campaign Management
  • Chat/Messaging
  • Contact Database
  • Contact Management
  • CRM
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Triggered Actions
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Template Management
  • Third-Party Integrations
  • Web Forms
See All features
Hide Lead Capture Software Features -

MailMunch

18/50
Show Lead Capture Software Features +
Freshsales
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MailMunch
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshsales
  • By Freshworks
  • Located in United States
  • Founded in 2011
MailMunch
  • By SixMix
  • Located in United States
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