# Compare Freshsales vs Google Contacts 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Freshsales and Google Contacts based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/155563-203196/Freshsales-vs-Google-Contacts

---

# Freshsales vs Google Contacts Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FreshsalesGoogle Contacts2/4 selected

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

[Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.7 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

[## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

Starting Price

$11.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [622 reviews](#user-reviews)

Positive

567

Neutral

32

Negative

23

[## Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.7 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.4

Reviews Sentiment

Based on [703 reviews](#user-reviews)

Positive

669

Neutral

27

Negative

7

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,442 reviews from contact management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

76%Fit

High performer

Feature ratings

Contact Database

4.3

CRM

4.4

Sales Pipeline Management

4.2

Workflow Management

3.3

Lead Capture

4.0

\--%Fit

Missing features

Feature ratings

Contact Database

4.7

CRM

4.7

Sales Pipeline Management

NA

Workflow Management

NA

Lead Capture

NA

User satisfaction

User satisfaction

4.5

User reviews[622](https://www.capterra.com/p/155563/Freshsales/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

User satisfaction

4.7

User reviews[703](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.4

Price starts from

Price starts from

$11Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

Best for

Not provided by vendor

## User reviews

Pros & cons

ET

Ellie T.

Learn Support Coordinator

> "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

ET

Ellie T.

Learn Support Coordinator

> "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

SC

SooHoon C.

Co-Founder

> "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

VR

Verified Reviewer

Operations Manager

> "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

AS

Ade S.

Client rep

> "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578)

VR

Verified Reviewer

Operations Manager

> "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

SC

SooHoon C.

Co-Founder

> "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

SC

SooHoon C.

Co-Founder

> "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

ET

Ellie T.

Learn Support Coordinator

> "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

HS

Harry S.

Head of CSM

> "It works well and looks great, but the pricing and support let it down."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

Bo K.

Customer Service Ambassador

> "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

YY

Yhan Y.

Assistant Manager

> "Kinda sucks 'cause I was hoping to not have to set every single thing by hand."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

Aaron N.

Strategy Analyst

> "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

GC

Gina C.

COO

> "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214)

JR

Jayanth R.

Project Manager

> "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422)

AR

Ashli R.

Operations Director

> "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

TK

Ted K.

Support Specialist

> "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

Bo K.

Customer Service Ambassador

> "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

VR

Verified Reviewer

Operations Manager

> "During their open hours, support is very polite and tries very hard to help."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

AM

Alfiya M.

Software Engineer

> "After sales, customer support is not very extensive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

SC

SooHoon C.

Co-Founder

> "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

Duncan C.

Content Strategist

> "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255)

Becky F.

Software Developer

> "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736)

AR

Ashli R.

Operations Director

> "No refunds and terrible customer service."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

YY

Yhan Y.

Assistant Manager

> "Pipeline view's real nice, makes it way easier to follow what's going on."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

HS

Harry S.

Head of CSM

> "Very expensive for what it offers."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

Rebacca F.

Sr Director Sales Effectiveness and Enablement

> "I really like the way it keeps the sales sequences and automates them."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903)

KA

Karol A.

Junior Sales Support Specialist

> "I hate that when you have custom sales activity you can only have one field set for all of these."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

AM

Alfiya M.

Software Engineer

> "Since the company I was working with was very much into building customer relationships, this product proved beneficial."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

MB

Matthew B.

Manager for Business Development

> "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720)

Rachel M.

System Engineer

> "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

AB

Adam B.

Business Development Manager

> "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

PR

Pauline R.

SDR

> "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703)

AR

Annisa R.

Sales Development Representative

> "sometimes there are bugs in filtering contacts"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388)

TV

Tanmayu V.

Business Development Manager

> "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

RH

Raunaque H.

Business Development Alliance

> "Sometimes, customer support takes a lot of time to solve the queries."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956)

VR

Verified Reviewer

Marketing Manager

> "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027)

DL

Deborah L.

Marketing Director

> "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

MC

Marah C.

Marketing and Social Media

> "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285)

VR

Verified Reviewer

Snr. Marketing Support Executive

> "Support engineers can take months if not a few years to fix the issue."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933)

RW

Ruzan W.

It

> "Freshsales offers several features that stand out positively:"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909)

Yogesh M.

IT Manager

> "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772)

LMM

Luis Miguel M.

CCO

> "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546)

JK

Jillian K.

Marketing and Sales Associate

> "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849)

Almodyr B.

Data Analyst

> "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595)

VR

Verified Reviewer

Director

> "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

Rachel M.

System Engineer

> "Managing your leads, prospects, deals, wins/losses, and clients is a breeze."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

LF

Laura F.

Administrator

> "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949)

SC

SooHoon C.

Co-Founder

> "Despite the challenges with reporting, my overall experience with Freshsales has been positive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

DL

Deborah L.

Marketing Director

> "Freshworks' support team does not have any clue what they are talking about."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

TK

Ted K.

Support Specialist

> "Freshsales is helping our business grow and spread our product to new lucky customers"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

TV

Tanmayu V.

Business Development Manager

> "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

KA

Karol A.

Junior Sales Support Specialist

> "I like the fact, that if offers you some basic features of customization"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

GC

George C.

Business Development

> "Sometimes it can be a little bit clunky and things like workflows do not work that effectively."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538)

LH

Leslie H.

Marketing Director

> "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055)

VR

Verified Reviewer

Director

> "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

Aaron N.

Strategy Analyst

> "It has a great feature list."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

VR

Verified Reviewer

Client Lead

> "A bit expensive"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034)

AC

Alvaro C.

CEO

> "We have all our operations integrated in Freshworks ecosystems."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344)

Sri Lakshmi Swetha V.

Customer Advisor

> "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939)

Susang R.

Product Marketer

> "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705)

BB

Bryan B.

Business Counselor

> "The sales process was hard because we started with an inside sales rep because we are a small group."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798)

VR

Verified Reviewer

CEO

> "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309)

AB

Adam B.

Business Development Manager

> "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

Andrei P.

Data Scientist

> "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720)

MN

Mahesh N.

CEO

> "Calling application (exotel) integration didnt work."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264)

MD

Melvin D.

Business Development Specialist

> "Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865425)

SK

Senthil K.

Manager

> "Pro version is bit costlier per user, pricing has to be reduced"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069)

AC

Adrianne C.

tele marketing/sales

> "Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up...."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3968875)

SS

Sruti S.

AVP Customer Success

> "We are into IT consulting services, some B2B features seem irrelevant or inadequate."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

SS

Sruti S.

AVP Customer Success

> "Custom fields, pipeline customizations are some of the best features that make the product convenient to use."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

KA

Karan A.

Owner

> "Lack of customization for my industry."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3875603)

NV

Nikhil V.

Business Development Manager

> "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240)

Abhishek S.

Associate Consultant

> "Its reporting system is also not that effective."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4505841)

JL

Julio L.

SDR

> "I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2994749)

AD

Adrian D.

Sales Manager UK

> "Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967241)

Ibadat S.

agent

> "This software was part of our onboarding and i was blown away seeing all features."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6188684)

TW

Tara W.

Director of Sales & Onboarding

> "Lots of the reporting doesn't work the way that would be expected."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3871967)

LL

Lucky L.

Sales

> "Still need to get used to the interface but it is easier to use than HubSpot."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6227966)

Leonardo M.

CMO

> "Support was lacking when system was not performing - lagging."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3796177)

[View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/)

KI

Kenneth I.

Window cleaner

> "The things that I like most about google context is the convenience that this software brings to family my phone and every day use it has become..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6554990)

RW

Rickilee W.

Founder

> "Occasionally, sync can be unreliable, and handling a very large number of contacts could feel a bit cumbersome"

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6656782)

Brad A.

Owner

> "It survives any and all of my phone service changes and works well with iPhone, Android, etc."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7130257)

BC

Benjamin C.

VP Operations

> "It also has occasional syncing issues when using it with other devices."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6351645)

MST

Mariane Stephanie T.

Manager

> "The amazing thing with Google contacts is that it doesn't mater wether you change your phone, tablet or any other device."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7067927)

BB

Brian B.

Owner

> "The main disadvantage we have seen, is that every so often I have erased a few contacts and afterward I sign in from another gadget and an is..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4923059)

VR

Verified Reviewer

Case Manager

> "I believe with having a google account on every device I use I appreciate being able to find what I need fast and easy."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7086716)

NP

Narender P.

Customer Service Officer

> "Nothing to dislike but sometimes the i have 20 contact from same name and its difficult for me to know which one I spoke yesterday"

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6612828)

JK

Justin K.

Teacher and Technology Coach

> "I like that I can layer each person with personal, business, home, and cell numbers and information."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7015090)

VR

Verified Reviewer

Student

> "The least thing I don't like about Google Contacts is it doesn't automatically delete contacts that I don't use, so I have to manually delete them..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6031553)

PA

Prasad A.

ASE

> "In the consumer and business ecosystems of Google, Google Contacts is extensively utilized on Android, ChromeOS, and Google Chrome devices."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845)

SV

Shakamudi V.

ASE

> "One of the downsides of Google Contacts is if any person login our Google account in their mobiles its automatically creating contacts in their..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4712617)

BAF

Bogdan Alexandu F.

Stock Manager

> "Sharing the contact list with colleagues and departments is another plus feature from Google Contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6345831)

VR

Verified Reviewer

Accountant

> "My contact have not been easy to access offline."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6370123)

SW

Stephanie W.

Kids Director

> "For the most part, Google Contacts is simple and effective in organizing contact information for people important to me."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6734911)

JD

John D.

Teacher

> "I don't like the fact that so much information about so many people is stored online."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039)

PA

Prasad A.

ASE

> "For over 5 years, I've utilized Google Contacts to effortlessly back up my contacts, eliminating any concerns about losing them."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845)

Enes Ç.

Network Engineer

> "Search section of the application is the worst among the other contact apps."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3583886)

AB

Alison B.

Copywriter

> "Contacts are synchronised on desktop computer and mobile. When changing mobile phone contacts are not lost as you just add your Google account and..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6208166)

MN

Martha N.

Film trainer

> "It's easy to loose contacts when the email is lost or can't remember the password."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4462026)

PA

Prasad A.

ASE

> "Additionally, Google Contacts automatically backs up your address book within your Google account."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845)

WP

Wasim P.

Private Tutour

> "The only problem with Google Contacts is that sometimes the contact list does properly sync across all devices connected to the same account."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3475398)

RW

Rooshan W.

Medical officer

> "It syncs automatically across my devices, so I always have updated contact information."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6609868)

RV

Rachna V.

Director

> "As such I do not have any least like feature of google contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3819467)

Christopher P.

Attorney

> "It's easy to back up and restore my contacts across devices."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7052698)

DS

Dania S.

STUDENT

> "I don't like that hackers and scammers are able to send texts on phones from an email address and we can't use contacts to block them."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3025818)

IM

Ivory M.

Training and Technical Assistance Coordinator

> "Overall, I have found Google Contacts easy to use and complementary to my use of my company's Google email account."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7020394)

SA

SUMMER A.

Owner

> "The only thing I don't like is there appears to be no actual app that can be downloaded onto MAC therefore I always have to have internet to access..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2984823)

JD

John D.

Teacher

> "Google contacts keeps contacts serviceable across multiple devices and allows for pictures to be inserted."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039)

Andy B.

Customer Service Advisor

> "I have lost many phones previously, before I started using Google Contacts and had to re add every number manually, which took up a lot of time."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3121072)

BR

Busol R.

Manager

> "I love the way I can export to excel and ultimately the way I can send an email to all of the contacts within each group by simply selecting the..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6326945)

JB

JOSHUA B.

Merchandiser

> "Sometimes I find it hard to locate Google Contacts on my phone whenever I need to sync my contacts for the 1st time."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2951083)

MC

Maria C.

Owner

> "Everything's organized, all the options and settings are easy to use and I can easily share contacts with other people."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6614697)

FF

Floremie F.

Hospital Admin Clerk

> "The features that I did't like on this software was the person you contacted they cannot able to reply your message right away through the number..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3162873)

CW

Chris W.

Account Manager

> "Google Contacts is a well designed app, it has a user frienly interface and is easy to navigate."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6436014)

FF

Ferhat F.

CEO

> "I can't note people's personal preferences in the contacts. And this causes me to forget the things that the other person loves."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3249593)

Brad A.

Owner

> "The value is excellent compared to any other service. "

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7130257)

CM

Cory M.

Photographer

> "The only thing that this application lacks is what some might consider to be a minor detail - specifically, the ability to color-code contacts...."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2797298)

AV

Albert V.

Manager

> "I want the best contacts management system and this is Google Contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6354575)

César C.

Computer engineer

> "There are times when the names and contacts are deleted, a serious error that happens quite often."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3455757)

RW

Rooshan W.

Medical officer

> "Google Contacts is easy to use and keeps all my contacts in one place."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6609868)

KT

Katherine T.

owner

> "The only thing that sort of bothers us with Google Contacts is that you certain fields are not on the main "add contact" page, so you have to click..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2769820)

LR

Lakshman R.

IT

> "I really enjoy that Google Contacts lets me store and view mobile numbers at all times."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___5088092)

Sarah C.

Speech Language Pathologist

> "The software is so invasive and shady about their privacy and permissions, they make everything seem up front with their brightly colored and long..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2827836)

SW

Stephanie W.

Kids Director

> "The ease of organizing contacts that I frequently communicate with."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6734911)

CS

Carlo S.

Leasing Consultant

> "Sometimes it can be confusing when organizing groups of people and the categories u wanna put them in."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2975669)

TC

Tricia C.

UX Designer

> "A straightforward tool I love, because it keeps me in touch with most important persons."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6578307)

GDC

Guy Daniel C.

Designer

> "I do not like the difficulties of automatic synchronization of contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3510948)

Christopher P.

Attorney

> "It's free and very helpful."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7052698)

JM

Judith M.

owner

> "Some contacts do not make it into the contact list."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3480120)

RC

Rishabh C.

Student

> "The Google contact is one of the best way to arrange all your contacts in organised manner and the contact can also sync with Google account so if..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3606308)

HH

Houston H.

Operator

> "I have had a few issues with duplicate contacts on my devices."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3289396)

AS

Ayham S.

accountant

> "Storing your contacts in one place and restoring them at any time is one of the most prominent features of Google Contacts, plus there is no fear..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3680142)

JJ

Jessie J.

Customer Service Representative

> "The only thing I don't like is that it cannot be used with multiple accounts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3340220)

JL

Jomy L.

Asst Professor

> "When I lost my Phone Since i had synced all my contacts through Google , i was able to download all contacts directly into the new Phone - This is..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4464799)

VR

Verified Reviewer

Consultant

> "The sorting features seem to be a little bit messy and hard to categorize out groups of contacts when collaborating with groups and multiple people..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___2435794)

Josue Adrian V.

Civil Engineer

> "It allows you to store relevant information of your saved contacts in the cloud through any mobile device and computer, and it is easy to access..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3614473)

DA

David A.

Financial Services Professional

> "Nothing really to complain about with Google Contacts other than it's buried in a sub menu, hard to find."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2928619)

KRA

Kishore Reddy A.

IT

> "It's quite straightforward, yet it provides all of the possibilities that I need to keep the contacts book up to date."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___5013099)

Byron O.

Creative Designer

> "The downside is it lacks the functionality of grouping your contacts making sending specific messages to a particular group like work colleagues..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2827421)

SS

Shivam S.

Assistant Category Manager

> "Google Contacts allows me to easily share contacts with my friends and colleagues, making it easy to collaborate and share information with team..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4671330)

TD

Tanuj D.

Software Engineer

> "It is sometimes a little slow and could take some time to sync up."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___3411119)

SV

Shakamudi V.

ASE

> "Google Contacts helps us to automatically backup and store our contacts at one place, it also help to organize contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4712617)

ES

Emma S.

Marketing Specialist

> "To me it is not user friendly."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4675327)

BAF

Bogdan Alexandu F.

Stock Manager

> "Works very good and makes contact management easy."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6345831)

SM

Soledad M.

UX Designer

> "You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2450863)

VR

Verified Reviewer

Student

> "The thing I like most about Google Contacts is it keeps my important information in one place."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6031553)

SS

Shantel S.

Customer service representative

> "I don't like how it takes long to sync my updates."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3140750)

Muteeba N.

Recruitment Specialist

> "The best thing about this software is that even if you lose your phone, you can easily fetch contact details and update it automatically in the..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4462945)

Gem T.

Manager

> "Sometimes I add contacts more than once, or contacts show up more than once on my phone because of synchronization errors."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2856563)

Jessie B.

Home Craft Worker

> "It collaborates well with other communication apps, where you can do extra, like sending a message on Telegram or making a video call on Google..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4039532)

DP

Dan P.

Creative Director

> "Sometimes it glitches and you get overlaps and duplicate contacts, especially if we switch to a new phone or a new computer."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___2861671)

JD

John D.

Teacher

> "I enjoy its ability to divide contacts into categories."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039)

Larisa B.

Accountant-general

> "Sometimes import / export does not work well, perhaps this is affected by the quality of the Internet connection and the lack of a large amount of..."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2826349)

JL

Jairo L.

Quality assurance specialist

> "This app helps me to save phone numbers, addresses and profiles in social media linked to my contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3601383)

Alejandro T.

General Manager

> "I think it ha no features that I don't like... maybe the layout is not the best, but that not very important"

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2939633)

SS

Sachin S.

Business Development Manager

> "Overall, Google Contacts is a complete solution for Contact Management throughout all devices for real-time synch and backup of contacts."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4465114)

KK

Karen K.

Teacher

> "I have a hard time remembering how to sign into my google account"

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3176684)

NI

Nikita I.

Resident Doctor

> "The most valuable feature is the cloud storage and the sync with various devices via just adding the account details."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3612343)

JS

Justin S.

DevOps Engineer

> "Google Contacts succeeds for individual users but fails in an enterprise setting because of the limited scope of sharing."

[See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2841283)

[View Reviews](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

## User interface

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

4.50 (622)

[Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)

4.71 (703)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Freshsales

Top features

28/32

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Batch Processing
-   Calendar/Reminder System
-   Contact Database
-   CRM
-   Customizable Fields
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Tracking
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Management
-   Pipeline Reports
-   Prospecting Tools
-   Role-Based Permissions
-   Sales Forecasting
-   Sales Pipeline Management
-   Search/Filter
-   Segmentation
-   Shared Contacts
-   Social Media Integration
-   Tagging
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/155563/Freshsales/#features)

Google Contacts

9/32

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Batch Processing
-   Calendar/Reminder System
-   Contact Database
-   CRM
-   Customizable Fields
-   Data Import/Export
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Tracking
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Management
-   Pipeline Reports
-   Prospecting Tools
-   Role-Based Permissions
-   Sales Forecasting
-   Sales Pipeline Management
-   Search/Filter
-   Segmentation
-   Shared Contacts
-   Social Media Integration
-   Tagging
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/203196/Google-Contacts/#features)

### Recognition

Freshsales is recognized as a top-rated tool in 3 Capterra Shortlist reports

Google Contacts is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value Contact ManagementSoftware (2023) 

Best Value Contact ManagementSoftware (2022) 

### Deployment & support

Freshsales

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Google Contacts

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Freshsales

-   By Freshworks
-   Located in United States
-   Founded in 2011

Google Contacts

-   By Google
-   Located in United States
-   Founded in

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Contact vendor for pricing

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4.5

[View full comparison](https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing)

[Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

vs

[eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/)

Contact vendor for pricing

Price

$20/month

4.6

Features

4.3

4.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152769-203196/eWay-CRM-vs-Google-Contacts)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (622)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,055)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$11/month

Price

$19/month

4.4

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-155563/Pipedrive-vs-Freshsales)

[Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/)

vs

[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/)

Contact vendor for pricing

Price

$15/month

4.6

Features

4.5

4.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/79367-203196/ActiveCampaign-vs-Google-Contacts)