# Freshsales vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Freshsales vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/155563-210630/Freshsales-vs-Kylas --- # Freshsales vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: FreshsalesKylas Sales CRM2/4 selected [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Odoo 4.2 (1,304) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * Highest Rated ### monday CRM 4.7 (461) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,439) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,972) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like Freshsales and Kylas Sales CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.3 (66) 4.7 (268) Freshsales users appreciate the customizable contact database, which they say allows them to create lists based on different criteria and apply various filters for easy searching. They find it user-friendly and value the ability to store comprehensive contact details and historical data. However, some users mention difficulties with adding and changing contacts and exporting data. Kylas Sales CRM users, on the other hand, highlight the centralized and user-friendly interface for managing customer data. They appreciate the advanced search capabilities, custom fields, and tags for efficient organization. Overall, Freshsales users value the customizable and detailed contact database, while Kylas Sales CRM users appreciate the centralized and user-friendly interface with advanced search functionalities. Contact Management 4.2 (93) 4.8 (327) Freshsales reviewers find the contact management feature easy to use, allowing them to manage extensive data, update stages, and add team members to contacts. They appreciate the ability to pull detailed reports on customer interactions and engagement. However, some users note the lack of a Kanban view and integration with WhatsApp. Kylas Sales CRM users praise the integration with other business tools like email and calendars, which they say streamlines communication. They find the contact management feature well-organized and effective for tracking customer interactions and following up on leads. In summary, Freshsales users value the ease of managing extensive contact data, while Kylas Sales CRM users appreciate the integration with other tools and the well-organized contact management feature. Lead Management 4.1 (69) 4.8 (310) Freshsales users find lead management vital for prioritizing high-potential leads through scoring and automating follow-ups. They appreciate the comprehensive interaction tracking and the ability to add activities, notes, and reminders on leads. However, some users mention the need for another tool to track leads in the pre-deal stage. Kylas Sales CRM users highlight the ease of managing leads, categorizing, and prioritizing them. They value the integration of lead sources and the ability to set up automatic triggers for efficient follow-ups. Overall, Freshsales users appreciate the comprehensive lead management tools and interaction tracking, while Kylas Sales CRM users value the ease of managing and prioritizing leads with integrated lead sources and automatic triggers. Sales Pipeline Management 4.2 (78) 4.8 (313) Freshsales users find the sales pipeline management feature essential for tracking progress and setting priorities. They appreciate the structured approach, automated follow-ups, and reminders. However, some users mention the need for more customization options. Kylas Sales CRM users value the clear and visual representation of the sales pipeline, which they say helps track progress and identify opportunities for improvement. They appreciate the customization of pipeline stages and automatic triggers. In general, Freshsales users value the structured approach and automated follow-ups in sales pipeline management, while Kylas Sales CRM users appreciate the clear visual representation and customization options for tracking progress and improving sales processes. ## Pricing comparison ### Starting prices Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.4 (621) 4.8 (573) A comparison of how reviewers evaluate the value for money provided by both Freshsales and Kylas Sales CRM indicates that Freshsales reviewers find it offers a comprehensive feature set at competitive pricing, while Kylas Sales CRM reviewers appreciate its cost efficiency and unlimited user feature. Reviewers find Freshsales to be a cost-effective solution with a wide range of features, including email marketing and integrations with other tools. They appreciate the competitive pricing, which they say is affordable for both small and medium-sized businesses. Users also value the free trial and the free version, which they find functional for basic needs. However, some users feel that the subscription model can become expensive, especially for larger teams, and they mention that certain advanced features are only available in higher-priced tiers. When it comes to Kylas Sales CRM, reviewers highlight its affordability and the benefit of unlimited users at no additional cost. They find it to be a cost-efficient option for mid-sized companies, noting that it offers a comprehensive set of features at a budget-friendly price. Users also appreciate the user-friendly interface and strong customer support. However, some reviewers mention issues with the billing structure and additional costs for record counts and add-ons, which they find to be drawbacks. ## How does the user experience compare on Freshsales vs Kylas Sales CRM? ### Overall rating 4.5 (621) 4.8 (573) ### User interface Freshsales Kylas Sales CRM ### Customer service and support Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Freshsales vs Kylas Sales CRM Both Freshsales and Kylas Sales CRM have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Freshsales and Kylas Sales CRM to help you pick the tool that best fits your needs. \[[2](#source-item-2)\] Pros Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 Kylas Sales CRM AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Freshsales and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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