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Community Association Management Companies
Deltek has a very good customer support, they are excellent in providing for defense organizations needs. Their consultants are very knowledgeable and well trained.
If HR has not uploaded the correct project code - you can't put any hours in at all. If you need to make changes of the hours worked, it is a hassle, because it's throwing error messages all over.
I used this at my previous company and was great for the payroll management and cloud platform. It talks to other applications and gives great analytics.
A simple concept is complicated and user time is wasted with Deltek.
It is definitely easy to understand how the systems work and the flexibility to report and export financial information is even better. We are so happy we are not using Oracle anymore.
Lack of direct integration of Time & Expense. Very expensive Deltek consulting, with a one-day (8-hour minimum charge).
I like how easy the program is to use and how customizable each window is. I am able to move text boxes around to fit my needs and can save queries and window setup per my requirements.
A lot of routine things are not intuitive and many errors aren’t explained well. Saving, adding a line item, etc. should be easier and more intuitive.
Smartwebs is a great service provider, moderately easy to use, great automation, has improved the speed at which we can do our jobs and the level of service we can provide as a management company.
Again, the only complaint would be that the categories run out after one or two violations.
Love the multi violation features, this has allowed me to compile more information quickly and easily. I also love the ease of access and ability to quickly learn how the system works.
Some of them have trouble logging in, then it takes time for the Support Dept to see what is occurring, too much time is wasted.
Fantastic tool to have on-site inspections, the tracking fields populate great when driving through large communities and help reduce our inspection/letter time in half.
My only complaint is the UI for work orders and the lack of advance notice on software changes.
I like how easy it is to track the letters that are sent. The visual appearance of the website is great.
I have 2 separate accounts, one for my company and one for the HOA. I cannot be signed into both at the same time and get it's frustrating having to sign in-sign out.
Prioritize real-user-identified key features according to your needs to find your best fit.
Deltek Costpoint
Top FeaturesSmartwebs
Deltek Costpoint
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Smartwebs
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