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Our target market is customer-centric companies looking to provide highly personalized customer experiences and better workplace technology to empower their employees.
Designed for small to midsize businesses in insurance, real estate, healthcare, and other industries with phone services using call blocking, call recording, and more
The concept of the Salesforce plugin is great and the support team are really lovely. When it works, it's great.
The transfer feature is difficult to use. Recently the "answer" button completely disappeared, only to be informed eventually that our CTI was too old.
Good integration with SF. Ambitious roadmap with voice recognition, transcripts etc.
Phone numbers used marked as spam on clients calls when they are using Andriod.
They both had a strong background in telephony and also really understood the salesforce product and best practices within it.
No webapp to make calls from, we need a physical handset because we don't use Salesforce.
The phone tree is better for customers and reduces hold times. It is really nice that the phone numbers are automatically recorded in Salesforce.
I really cannot think of anything negative to report.
The customer support is fantastic and I know who I talk to everytime, as I have spoken to them before. I feel like I get exclusive customer service and special preference.
The only thing worse than their UI is their customer service--be prepared to talk with someone with a heavy accent who is unwilling to deviate from their script.
I have used Callture for several years now with great experience and user friendly service. I would recommend them to anyone who needs this type of service.
Callture's user interface is clunky and difficult to use. Once you select a number, it's not available until after their billing processes run, usually overnight.
One of the best service for my business. Super low prices with high quality service.
I can look up the number that called, and if needed, I have access to a audio recording of every call, in case I need to check on missed information or review a conversation.
One of the best service for my business. Super low prices with high quality service.
I find that emojis do not translate well via text.
Natterbox
Top FeaturesCallture
Callture
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