Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
ADP Workforce Now serves clients across nearly every industry who are looking to manage their human capital management needs across HR, payroll, benefits, talent, time & labor, analytics and more.
Businesses across nearly every industry with between 25 and 5,000 employees looking for an HR outsourcing solution.
I use ADP on a daily basis to help administer payroll for thousands of employees. There’s a reason it’s so popular; it’s very user friendly and has a pleasant and logically put together interface.
The interface to request days off is very confusing. I ended up requesting the wrong days off or using vacation days instead of my free personal days, etc. and so that was frustrating.
The Payroll, HR and Benefits management modules are most useful and critical for our needs. Our dedicated support person is top tier and very helpful.
Being 100% unable to rely on their product support to fix our issues can be a huge problem when the error involves payroll which is under a deadline.
It is easy to use and follow, the help along the way makes it very user friendly. When I am following thru it is helpful the help button.
I am not able to find anything I dislike using this software. If there was the least dislike about this software but when the internet goes down I am unable to acess my information.
The benefits tool is also very beneficial as it is an excellent tracker for all of the benefits and benefit options given to the employees.
The application itself was not easy to understand and was also difficult to simply set up. This may have been a user error but I am fairly tech savvy - so I was disappointed overall.
I like that this software protects me, and does not allow people who are not my family to use anything of mine to gain assets or money.
The absolutely horrible interface. There is little to no information on what anything does, you just have to click it and find out.
The software has many features helpful for Human Resources. Along with the software you get great technical support and excellent customer service.
HR FMLA processing is, from my experience, a horrendous and borderline illegal mishandling of information.
You can begin using Comprehensive Services with no ADP knowledge and quickly become a pro. The teams want you to succeed and will help in anway you can.
The visual that ADP shows when the site is down looks very outdated and did not provide any information on when the site would be back up, so this was frustrating at times.
Outstanding - many great systems and excellent people to help get it all done.
Hasving to pay for custom reports sometimes, when an already-existing styandard report is available, and can be tweaked for no additional cost.
Donald: Yes, I'm Donald. I work with Gardner-Webb University as a standardized patient, and I would rate the ADP software with the five stars out of five stars. The previous software that was being used, it wasn't as quick and easy as the ADP. It was outdated, and so people were having trouble getting everything submitted for hours, and so there was an issue with just the software not really being updated frequently that we had. So, ADP was something that was being updated frequently and was easier to use than the old software. We chose ADP Workforce software because it was something that had great reviews, it was being used by other companies, and we did some research on it to figure out that the ADP was being reviewed very well, and that it seemed to be a decent program that could provide everything we needed as far as being able to submit the times, being able to keep track of the different people that were working and that. So, it seemed to me more convenient, have great reviews, and was being used by a lot of other companies based on searches done on the ADP software. It's very easy for it to be integrated. Once it was set up, then we were able to access it very quick and easy. The information provided and the app itself was easy to fall along with and didn't take very long for everybody to get adjusted and acclimated to it. I highly recommend ADP Workforce. I think it would be great for others to use because of easy access, navigation is great. It's something that doesn't have a lot of issues like troubleshooting problems. It seems to function very well, and I've not had any issues with it. So, I definitely recommend that. I'd say the others should use it for the ease of access and the functioning of it.
Chris: Hello, my name's Chris. I'm an HR generalist. I work at a home company that has about 100 people, and ADP Comprehensive Services, I give a four out of five. We use ADP for hiring processes and we also use it for weekly payroll and monthly payroll. Things I like about ADP is how everything is right there where you need it. There's very few things that aren't, but everything else is right there where you need it. Things I don't like about ADP is how difficult it makes it to figure out time cards, because I had to do a math calculation in order figure there out, and there are a few other things that I wish they could do some improving on, as far as when it comes to the hiring process as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
ADP Workforce Now
ADP Comprehensive Services
Top FeaturesADP Workforce Now
ADP Comprehensive Services
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: