# Compare Zoho CRM vs Thryv 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho CRM and Thryv based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155928-156926/Zoho-CRM-vs-Thryv --- # Zoho CRM vs Thryv Features and Cost Comparison Last updated June 30th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMThryv2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [6,982 reviews](#user-reviews) Positive 5,946 Neutral 781 Negative 255 [## Thryv](https://www.capterra.com/p/156926/Thryv/)[4.2 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting Price $244.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [533 reviews](#user-reviews) Positive 435 Neutral 29 Negative 69 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Data Security 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.3 Activity Dashboard 4.6 68%Fit Not enough reviews Feature ratings Data Security \-- Contact Management 4.4 Lead Management 4.3 Sales Pipeline Management 3.9 Activity Dashboard 3.6 User satisfaction User satisfaction 4.3 User reviews[6,982](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.2 User reviews[533](https://www.capterra.com/p/156926/Thryv/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.0 Customer support 4.2 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from $244Flat Rate, Per Month - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for Thryv helps small and midsize service businesses manage CRM, marketing, scheduling, payments, and customer communication from one platform. ## User reviews Pros & cons VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) AD Alexandre D. Secretary General > "The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7169340) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) SM Sourav M. Supervisor > "The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) SM Sourav M. Supervisor > "The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably steep learning..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) LG Laura G. Owner > "I spend hours trying to fix my bank uploads and figuring out when their service broke down. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) PRAGATI S. HR Manager > "It helps streamline customer management, track leads, and organize sales activities in an efficient way." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) YN Yasmine N. Customer Services Manager > "Use of the product has also enabled us to accurately forecast sales and visualise our sales pipelines." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178329) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) LG Laura G. Owner > "On a quarterly basis the bank links do not work. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) FH Firas H. Manager information systems > "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) GC GODWILL C. Customer Care Representative > "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) VR Verified Reviewer Recruitment Specialist > "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) JR John R. Social media marketer > "We rely on it in our work and in the reports we provide due to its clarity and ease of understanding for non-specialists." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7159243) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) VR Verified Reviewer Owner > "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581) EH Erin H. Office Manager > "There were frequent connectivity issues where employees we unable to access app." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372) GC GODWILL C. Customer Care Representative > "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) SG Sauve G. Sales Representative > "I really like how Zoho CRM centralize customer data and potential leads in one organized place .An" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161378) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) PRAGATI S. HR Manager > "It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) VR Verified Reviewer Care Nvaigator > "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) SM Sourav M. Supervisor > "Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DD Danielle D. Inside Sales > "At times emails won't go through and the space isn't large enough to send multiple files." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458) Cristin H. Office manager > "The best part about Zoho CRM is it's incredible value for money and customization options." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7177143) VR Verified Reviewer Care Nvaigator > "There are major limitations in what you can do / access / change" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) LR Lara R. Director of Marketing > "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002) BK Blerta K. Language Instructor > "Sometimes the system gets slow when I'm trying to update multiple student profiles at once." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "I have been working with the Thryv platform and \[sensitive content hidden\] for the last few years to improve my CRM..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) TC Tammy C. Social Media Marketing Manager > "The option to post videos to all the platforms is below average and could be upgraded." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) TC Tammy C. Social Media Marketing Manager > "Overall, this is a well-rounded solution that excels in task management while maintaining strong customer support, good..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) IS Ilayda S. Marketing Director > "The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) BK Blerta K. Language Instructor > "The appointment calendar really saves me time - students can book their own lessons and I get notifications." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "Many of the general posts did not reflect the quality of work that we perform." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) BK Blerta K. Language Instructor > "The price feels a bit high for just 8 employees, but the time it saves me from administrative tasks lets me focus more on..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7152798) GD Gary D. President > "The standard Social media post program was a little hit or miss." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137750) JS Joseph S. Owner > "They covered everything we needed in a website and SEO needs as well as a Business Google profile. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) ZM Zaimah M. CEO > "My account manager haven’t reached out to me to set an appointment and I’m needing to talk to him." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227) MB Mary B. Admin Office Mgr > "sensitive content hidden\] is our performance success mgr and handles every question with care and really listens to what we..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170097) Leigha R. Marketing Director > "We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351) SB Steven B. Owner > "The appointment management of the Thryv team demonstrates a high level of consideration for the complexities of an in-home..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7165719) RT Ricki T. Owner > "It's not really worth it for me as a small business owner." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7079737) TC TJ C. Owner > "It does streamline the process of running a business and bringing back existing customers" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) SM Sheri M. Ceo > "The price increases so often. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7166944) AH Alan H. Director of Operations and Accounts > "It performs all services it provides well, and at a competitive price point for our small business. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116) TD Tom D. Owner and Lead Photographer > "Thryv became too costly and quirky, and they outsourced their tech support overseas." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6724193) SM Steve M. Sales manager > "Being able to send customers quotes and invoices are easy." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161998) JJ Jenny J. Manager > "Customer service was terrible and critical errors about our business including the wrong phone number, the WRONG type of..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___5004229) ET Eva T. EXECUTIVE ASSISTANT > "The invoicing is also good as it sends it to our clients phone" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7170666) AL Andrew L. ownder > "Very little accountability on the side of upper management." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245) ZM Zaimah M. CEO > "I like when they communicate with me and keep in touch with me not just take my money and I don’t hear anything" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7172227) Leigha R. Marketing Director > "It was difficult to get them to attend to our account." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6550351) TC TJ C. Owner > "Email function is good and invoice sending is simple. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) BH Bridget H. Owner/Operator > "Lack of integration, timezone challenges from the start with scheduling, cannot load my logo or photos onto the Google My..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645) TB Terry B. Administrator > "The on boarding team were fantastic in helping us get it all set up and running smoothly and effectively." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424) LS Lisa S. Directpr > "I can't pull reports that include all my customers due to line restrictions." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6223018) IS Ilayda S. Marketing Director > "The automated reminders and review prompts brought in more feedback, which we’ve leveraged to refine our marketing." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) TP Tyrone P. Franchise owner > "The mobile app doesn't go back to home that easy, you have to either close app or hit back a bunch of times." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907277) RA Rahman A. Marketing Specialist > "It has simplified our system for working with customers and tracking their responses." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6793855) CM Christopher M. CEO > "Poor at best." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6629877) BB Brandon B. Owner > "Overall, switching to this hosting company has made my online experience seamless and enjoyable!" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403) VR Verified Reviewer V.P. > "they admittedly didn't provide proper services to us, we asked for one option to be credit back on our credit card while we..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415) BB Brandon B. Owner > "I love my new internet hosting company for several reasons." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137403) BH Bridget H. Owner/Operator > "Lack of integration with obvious things like Google My Business, lack of timezone integration for a month and just too many..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4569645) TC Tammy C. Social Media Marketing Manager > "Users can expect helpful guidance and reliable customer support." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164792) BF Benjamin F. Owner > "They took me money with no returns. when I tried to cancel they said I had to pay for more moths even though i didn't sign..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4649043) DR Deanna R. Sales Account Manager > "We appreciate customer support and the ease of invoicing. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7132231) SB Susan B. Vice President > "Still being charged 5 months after cancellation letter was received." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610) JS Joseph S. Owner > "Their pricing was very reasonable for what was and still is offered. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) SB Susan B. Vice President > "Unable to cancel after several attempts." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___6109610) IJ Idania J. President owner > "I have received good leads and enjoy the contacts i have made." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243) JM Jonathan M. CPA > "Fictitious customers created, duplicates, anything with a street address of "PO Box" in QuickBooks get deleted randomly,..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3316801) JH Jeanette H. Store Manager > "The price point is excellent as well. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164701) RW Rafer W. Founder > "there's a reason they lock you into a 6-month contract--because the platform sucks and they know after two months people..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___3668232) LR Lara R. Director of Marketing > "Thryv has been a really helpful tool in my day-to-day work." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162002) VR Verified Reviewer V.P. > "Then the 2 representatives we were working with decided it was best to stop communicating back with us. If I/we did that..." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4857415) JR Justin R. General Manager > "My favorite part of Thryv was the single inbox for all of our channels. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868) MA Melanie A. Office Manager > "Some areas refer to open invoices as payments which is not just inaccurate, but the opposite of what they are." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) IS Ilayda S. Marketing Director > "It saves time and standardizes the tone across our brand." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6788333) MA Melanie A. Office Manager > "I am not happy with the search function in the Billing & Invoicing section." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) AH Alan H. Director of Operations and Accounts > "The customer support has been consistently very good." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7162116) TW Tony W. President > "I have to physically enter every appointment that does not come through the software." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3996912) JS Joseph S. Owner > "Excellent, professional and enthusiastic. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7167930) AB Adam B. Owner > "Provided zero leads and all I got was 10-15 robo spam calls" [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___4294252) TB Terry B. Administrator > "Excellent system, easy to set up and understand." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7178424) CL Cesar L. Construction > "Was using software for a while and was told if I add an seo it would put me on 1st spot in richland wa on Google search, ..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3594363) TC TJ C. Owner > "Great service from my team and the product suite is great. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7134487) JH Jorge H. Painting > "Never recommend this company just waisted Time and money" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6005824) HS Heather S. Owner > "This program is very easy to use. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7161992) HS Hannah S. Owner/Life Integration Consultant > "I don't think they are set up to work well with Neurodivergent folks, but that's systemic." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897244) LM Lynda M. Admin > "I worked with the same team and we really had fun. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7164990) MA Melanie A. Office Manager > "I find the reporting to be clunky and cumbersome as well." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897400) IJ Idania J. President owner > "Customer support is always available." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7138243) SA Samuel A. public adjuster/office help > "The email marketing campaigns are a little confusing to know when they start." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3745233) Tyrell T. Owner > "Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137840) AM Andrew M. President > "I canceled my account after about 1 year, and they continued billing me." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134) Charles T. COO and Franchise Development > "The team is great to work with." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___7137821) MK Michelle K. owner > "It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if..." [See full review](https://www.capterra.com/p/156926/Thryv/#SoftwareAdvice___3543603) JL Jeromy L. Owner and Founder > "The customization you can develop and the ease to adapt to the ever changing business world is crucial and central to the..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442) AM Andrew M. President > "Customer service confirmed the cancellation, but the bills kept on coming." [See full review](https://www.capterra.com/p/156926/Thryv/#GetApp___4333134) AL Andrew L. ownder > "My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6551245) SB Shawn B. Owner > "reminder process seems a bit too aggressive" [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3706048) JR Justin R. General Manager > "I also enjoyed they would auto post social items for us." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___6827868) MP Melanie P. VP of Operations > "Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information..." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___3351018) JL Jeromy L. Owner and Founder > "They designed a beautiful website and created a professional image both for me, my clients, and my competition. " [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4907442) JL Jeff L. president > "Can't believe that you cancelled the "work as" function." [See full review](https://www.capterra.com/p/156926/Thryv/#Capterra___4897153) [View Reviews](https://www.capterra.com/p/156926/Thryv/reviews/) ## User interface 4.31 (6,982) [Thryv](https://www.capterra.com/p/156926/Thryv/) 4.21 (533) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Zoho CRM Top features 40/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) Thryv 26/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/156926/Thryv/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports Thryv is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Thryv Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 Thryv - By Thryv - Located in United States - Founded in 2011 ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $244/month Price $25/month 4.1 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-156926/Salesforce-vs-Thryv) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $244/month Price $20/month 4.1 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-156926/HubSpot-CRM-vs-Thryv) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $244/month Price $50/month 4.1 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/156926-157279/Thryv-vs-Dynamics-365) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $244/month Price $7/year 4.1 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156926-204998/Thryv-vs-Bigin-by-Zoho-CRM) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,056)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $244/month Price $14.99/month 4.1 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/156926-178819/Thryv-vs-EngageBay-Marketing) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $14/month Price $250/month 4.3 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas) [Thryv](https://www.capterra.com/p/156926/Thryv/)[4.21 (533)](https://www.capterra.com/p/156926/Thryv/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (607)](https://www.capterra.com/p/210630/Kylas/reviews/) $244/month Price $250/month 4.1 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/156926-210630/Thryv-vs-Kylas)