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Zoho CRM vs eContact: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,488 reviews from Contact Management users.
% Fit
High performer
Feature ratings
Contact Database
4.4
CRM
4.6
Sales Pipeline Management
4.4
Email Management
4.2
Lead Management
4.4
% Fit
Missing features
Not enough reviews
Feature ratings
Contact Database
NA
CRM
NA
Sales Pipeline Management
NA
Email Management
--
Lead Management
NA
User satisfaction
4.3
User reviews6,923
Ease of use
4.2
Functionality
4.3
Value for money
4.3
Customer support
4.1
5.0
User reviews11
Ease of use
5.0
Functionality
4.8
Value for money
4.7
Customer support
5.0
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-9567a6a9-a0cf-430c-a443-08dc6003b090
Nicole D
Owner
4.0

Nicole D.: My name's Nicole. I'm the owner and founder of Nicole Du Guay Coaching & Consulting, and I give Zoho CRM a four out of five. Prior to using Zoho CRM, I've tried a number of different CRM platforms, and Mindbody Online is an example and a couple of other ones. And I found that Zoho CRM, although the other platforms have ... Some are more specific for specific industries. Having tested a number of them, I just find that I like the integration and the versatility of Zoho CRM a lot better. The number one reason that I decided to try Zoho CRM was because I was already using Zoho Meetings and I liked the idea that I can integrate my calendar and my booking system and have it directly linked to my meetings platform that I was already using. Zoho CRM was a little bit challenging at first. It does take a little bit of time to find your way around the platform, but once I was familiar with it, it was actually really easy to get the hang of and get into using it. I would recommend that anybody wanting to use Zoho CRM take some time just to look at all the other integrations that you're already using and wanting to use and actually consider combining your accounts into the Zoho platform because I did find that if you had platforms like MailChimp, for example, that was separate, it actually ... Even though you can make it work, it actually is just easier if you keep everything in the Zoho family, which I would recommend.

How Capterra sources reviews
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User interface
155928 video thumbnail}
1 Video
No videos provided by vendor
155928
5 screenshots
165283
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

Zoho CRM

Top Features
28/30
  • Batch Processing
  • Shared Contacts
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar/Reminder System
  • Contact Database
  • CRM
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Tracking
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Pipeline Reports
  • Prospecting Tools
  • Role-Based Permissions
  • Sales Forecasting
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Social Media Integration
  • Tagging
  • Task Management
  • Template Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Contact Management Software Features -

eContact

15/30
Show Contact Management Software Features +
Zoho CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
eContact
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho CRM
  • By Zoho
  • Located in United States
  • Founded in 1996
eContact
  • By SkyCreek
  • Located in United States
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