--- title: "Compare Zoho CRM vs Trustpilot 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho CRM and Trustpilot based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/155928-169618/Zoho-CRM-vs-Trustpilot" page_type: "comparison" language: "en" publication_date: "2026-10-19" --- # Zoho CRM vs Trustpilot Features and Cost Comparison Last updated October 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMTrustpilot2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [7,010 reviews](#user-reviews) Positive 5,972 Neutral 781 Negative 257 [## Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting Price $299.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [1,207 reviews](#user-reviews) Positive 1,089 Neutral 57 Negative 61 ## Summary * * * Key features rated by users Features selected based on 2,623 reviews from customer experience software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Negative Feedback Management 4.2 Surveys & Feedback 4.4 Customizable Forms 4.3 Real-Time Notifications 4.9 Reporting/Analytics 4.3 72%Fit Missing features Feature ratings Negative Feedback Management 4.2 Surveys & Feedback 4.4 Customizable Forms NA Real-Time Notifications 4.8 Reporting/Analytics 4.3 User satisfaction User satisfaction 4.3 User reviews[7,010](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.5 User reviews[1,207](https://www.capterra.com/p/169618/Trustpilot/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.2 Customer support 4.2 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from $299Flat Rate, Per Month - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for Trustpilot serves all of the Internet economy. - Ecommerce - Retail - Financial services - Consumer services - Consumer goods - Insurance - Healthcare - Auto - Travel ## User reviews Pros & cons AD Alexandre D. Secretary General > "The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7169340) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) VR Verified Reviewer Article Assistant > "The automation options, workflow rules, and seamless integration with other tools make managing leads and sales pipelines effortless once set up." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200245) KA Khyan A. Senior Business Development Representative > "The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) KA Khyan A. Senior Business Development Representative > "It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) PP Pritam P. Early Childhood Educator > "Honestly, the email templates are a lifesaver when I'm dealing with a flood of admission queries. Plus, being able to see the full history of our conversations really..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7197732) KJ Krishna J. Architect > "The interface can feel slightly cluttered or laggy when handling massive amounts of custom data fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7202916) SM Sourav M. Supervisor > "The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) SM Sourav M. Supervisor > "The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) PRAGATI S. HR Manager > "It helps streamline customer management, track leads, and organize sales activities in an efficient way." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) YN Yasmine N. Customer Services Manager > "Use of the product has also enabled us to accurately forecast sales and visualise our sales pipelines." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178329) LG Laura G. Owner > "I spend hours trying to fix my bank uploads and figuring out when their service broke down. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) AC Andy C. Sales Director > "Custom fields are great, too, since they let me track commission splits and referral sources exactly how I need them." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200172) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) Gursimran Singh G. Director > "What I liked most about Zoho CRM is that it keeps all customer information, leads, follow-ups, and sales activities in one place." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7209444) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) Gursimran Singh G. Director > "The automation and reporting features are also useful for keeping track of leads and making sure follow-ups don't get missed." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7209444) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) KJ Krishna J. Architect > "Feature-Rich Automation: Workflow rules, blueprinting, and automated email sequences save considerable manual effort." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7202916) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) LG Laura G. Owner > "On a quarterly basis the bank links do not work. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) AC Andy C. Sales Director > "Overall, the reporting covers what I need for my weekly forecasts, and honestly, the price point just made sense when we finally switched over from our old system." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200172) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) AC Andy C. Sales Director > "The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200172) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) AC Andy C. Sales Director > "The email integration works well enough that I’m not constantly logging client conversations twice, which is a huge time-saver." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200172) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) KA Khyan A. Senior Business Development Representative > "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) JR John R. Social media marketer > "We rely on it in our work and in the reports we provide due to its clarity and ease of understanding for non-specialists." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7159243) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) AR Ansuman R. Ecom manager > "The workflow automation is also useful for reducing repetitive tasks and keeping follow-ups organized." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7197505) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) SG Sauve G. Sales Representative > "I really like how Zoho CRM centralize customer data and potential leads in one organized place .An" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161378) Donna M. Manager > "Everything costs you - no one willing to assist nor care. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7190406) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) ICO Ilhan Can O. Senior Associate > "Sometimes we experience minor errors/glitches; e.g. search bar (does not directly go to the page when you click on the search result) and new customer profile is not..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6101344) PRAGATI S. HR Manager > "It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340) PP Pritam P. Early Childhood Educator > "That's pretty annoying when I'm away from my desk." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7197732) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) PP Pritam P. Early Childhood Educator > "The setup took way longer than I expected." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7197732) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) PB Prasad B. Web Developer > "Zoho's Customer support is limited while integrating third-party apps with CRM" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) SM Sourav M. Supervisor > "Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) KO Katie O. Admin Assistant > "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682) AC Andy C. Sales Director > "The pipeline view is a lifesaver, I can see exactly where every deal stands without having to dig through messy spreadsheets." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7200172) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) Max P. Sales Director of Channel > "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6645121) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Brand and Product Marketing lead > "Zoho dashboards with all the detailed information with some very good colours" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584486) PP Pritam P. Early Childhood Educator > "That's pretty annoying when I'm away from my desk." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7197732) Shelmith S. Admin Virtual Assistant > "The CRM has simplified my work and I have everything at a touch of a button." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6088264) EJ Emily J. Sales Manager > "As a CRM newbie, the interface can seem cluttered and overwhelming at first." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) KA Khyan A. Senior Business Development Representative > "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) VR Verified Reviewer business development > "Zoho CRM impresses with integrated apps, seamless integration, scalability, mobile accessibility , collaborative features and extensive support." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6039026) AM Alfred M. Consultant > "Integration with some third-party apps can be tricky and may require extra setup time." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6563316) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) CW Christian W. CEO > "there is not integration testing between the different modules." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6169747) Christopher G. Owner > "You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6245187) ND Nicole D. CEO > "so it doesn't integrate well with my website platform." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6135390) Akhtar S. Senior HR Executive > "Overall experience has been very good from transitioning from a traditional software to all-in-one tool." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178747) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) DA Dana A. Managing Partner > "It was simple, reliable, and helped me stay organized." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) Mararia D. UIUX Designer > "What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6567270) JG Joshua G. VP > "Simply put, It was so complicated to use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6865161) DK Dishant K. Admin > "Easy to use User-friendly and simple to operate." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6673822) BC Benjamin C. General Manager > "Slightly lacking when it came to usability and the "fun" factor." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6250049) KA Khyan A. Senior Business Development Representative > "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) PB Prasad B. Web Developer > "Zoho's Customer support is limited while integrating third-party apps with CRM" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) Himaanshu L. Team Lead- Customer Success > "The customer support services need to be little improved and sometimes I notice slight lags." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6639432) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) RS Radha S. Legal Assistant > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) Sasha B. Customer > "My review was removed because trust pilot use automated detection technology which checks your location and the review for advertising or harmful/illegal..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) KM Karen M. Managing Editor > "I love the way that reviews can be used as feedback but also a marketing tool to inform us on what readers are thinking and give us credibility with..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7073759) Sasha B. Customer > "I reviewed a local business which I was able to provide documentation for and didn't include any advertising or harmful/illegal content and my review was..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) RS Radha S. Legal Assistant > "I also appreciated how easy it is to collect, manage, and respond to reviews, as well as the visibility Trustpilot offers to build consumer trust and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7139438) SB Samuel B. Co Founder > "There are a few cons to Trustpilot - they are quite pushy with wanting you to buy a paid plan, emailing you every so often, since we're quite a small..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6859506) VR Verified Reviewer Leasing Consultant > "Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7078977) VR Verified Reviewer Marketing > "In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6860356) YM Ye M. Director of Operations > "The best thing about Trustpilot is its reliability. As the name suggests, the reviews are always pertinent and trustworthy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) Eric P. CEO > "We were paying TrustPilot $70/month, then our bill suddenly jumped to $380/month for the same service. When we contacted them about it (and escalated it),..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) TG Tim G. Customer Service Executive > "Trustpilot is great for our clients because it gives them a voice, and great for us because it shares insight into their real-world feelings on our..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) SL Suzanne L. Head of CRM > "Additional bells and whistles are available including "machine learning" but they seem gimmicky and didn't add value to our use of the platform" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) FA Fabruzio A. Technician > "I use Trustpilot when I want to check the reputation/reliability of a service (supplied by web site or mobile app), and I must to say all the reviews are..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) SL Suzanne L. Head of CRM > "We were upsold a lot of the gimmicky functionality and not given any training on it (perhaps we'd have been more impressed if we had been) and we weren't..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) LT Layla T. Blogger > "Trust Pilot is a great tool to use to gather and manage user reviews, as well as display customer feedback on websites and blogs to improve trust with new..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027436) VR Verified Reviewer Not relevant > "There is zero credibility if anyone can leave a negative review even if not a customer and they can leave multiple identical reviews or even use multiple..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6029194) Portia A. Nurse > "I like how easy it is to read real customer reviews before buying something or using a service." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) YM Ye M. Director of Operations > "Sometimes I cannot find any reviews about a company at all." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7161333) SL Stefanos L. CEO > "I registered with Trustpilot as a company and received a 5-star rating." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7079693) TG Tim G. Customer Service Executive > "Even when we are getting great reviews, it can be hard to get a satisfied customer to review us without having to ask multiple times." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) AL Ariel L. Director of Customer Support and Success > "We have been able to capture more feedback than ever and identified more improvement we need to make." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6830108) Portia A. Nurse > "Sometimes it’s hard to know if all the reviews are genuine, as some businesses seem to have only very positive reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___7138415) SL Suzanne L. Head of CRM > "Core functionality of requesting and publishing reviews is good" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6834313) KC Keleigh C. Esthetician > "It's only user reviews and no product overviews or breakdowns which can be a downside." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) SA Sara A. Engineer > "I quickly find the answers, I mean I can "trust" the service or should avoid (or be prepared for any problems), thanks also to the score (up to 5) and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6277527) AZ Alexis Z. CTE Business Teacher > "One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) PM Paola M. Supervisor of administrative conduct > "As I said before, when some Important issues are involved, Trust Pilot tries to silence the ruling organizations by relegating the prickly reviews down to..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6175210) BS Britney S. Insurance Agent > "It is a great way to track how our customers feel about us and if anything needs addressed we can see we can need to work on." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6131972) Sasha B. Customer > "Several of my friends who also left genuine reviews for the same business had their reviews removed." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) TG Tim G. Customer Service Executive > "Positive reviews establish online trust and gives our brand a sense of legitimacy." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6852879) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) KC Keleigh C. Esthetician > "I love that it is direct customer feedback with no bs in between." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829222) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) KT Karis T. Assistant Human Resources Officer > "My experience was great with Trustpilot is one of my favorites it help customers and business owners maintain an honest review Tanks" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6023407) HT Huong T. English teacher > "There are numerous fake accounts on the platform attempting to 'seed,' which can sometimes lead to inflated and biased ratings, making them less reliable." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028096) Vincenzo S. Geom > "I have been using trustpilot for years, I am always looking for new methods of online earning and investment, the web is now a jungle that includes many..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4985035) Ashish A. Customer Service Representative > "Potential for Biased Reviews: While most reviews are genuine, there is a possibility of biased or fake reviews which can mislead consumers." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6353565) MG Marta G. product manager > "It provides us with a way to measure customer satisfaction in real-time and we can respond to reviews and address any concerns that our customers may have" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4756012) DG Destiny G. Owner > "Occasionally it has inaccurate information." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618264) DN Debbie N. Manager > "Offers a platform for customers to leave reviews and ratings for businessesProvides valuable insights for businesses to improve customer satisfaction and..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4541141) Jacob H. Business Developer > "Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Vionah A. Quality Assurance > "It is a platform that offers a valuable way to collect and display customer reviews, enabling us to showcase our commitment to quality and customer..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4987155) Sasha B. Customer > "When I made contact I thought they would fix their error but they didn't." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6874311) VR Verified Reviewer Customer and Product Development > "Reputable review site that allows us to easily prompt customers for more information, when leaving reviewsOur responses are published in a prompt manner..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4484818) LG Louis G. Co-founder > "Some reviews are clearly not from actual customers which can make it less credible and brings reputation into question" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6325823) AD Angela D. Co-owner > "I feel that it also creates a sense of trust that I am able to have my customers write a potential product feedback." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) WO William O. Manager > "They allow fake customers to post fake reviews." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6343132) AD Angela D. Co-owner > "This feels like an extra layer of purchasing security which could save me thousands of dollars in the future by making the right choices." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027324) FL Freja L. Compliance specialist > "It can be difficult to remove fake reviews and to know which are real or not" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6194439) JL Jade L. Customer Relations > "Easy to use, easy to sort reviews and reply to customers" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) AP Ashley P. Assistant to Founder Chaos Coordinator > "The cost for TrustPilot for a small business is our biggest painpoint." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6566936) SL Simon L. Manager > "the flows for sending past requests was a really well designed feature" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6300575) AZ Alexis Z. CTE Business Teacher > "Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6560733) QV Quynh V. Senior Marketing Specialist > "It's been pretty excellent and is a site I recommend to any business looking to gather and monitor reviews about their business or products." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028038) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Jackie S. Self Employed > "My overall experience has been positive and i can definitely trust the reviews on different companies" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6829114) JB Jessica B. Content Creator > "Sometimes it’s difficult to verify authenticity of the ratings given." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6473887) EJ Elli J. Customer Marketing Manager > "This is great because it'll show as verified, unlike some spam reviews you get from people who've never used your product." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6314743) ET Elexciss T. Web Content Manager > "Also, if we do a request for more information from the poster and they don't respond, it doesn't give us any avenue to address their concerns and the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Mai V. Software Product Manager > "Trustpilot has a very user-friendly UI and UX on their main dashboard." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6394458) JL Jade L. Customer Relations > "Post negative reviews that should not be seen i.e swear words" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6723439) VR Verified Reviewer Creator Support Manager > "This has helped us to build our reviews in the first 2 years of our business and it's made a huge difference!!" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6193033) Jacob H. Business Developer > "This contradiction not only undermines their credibility but also highlights a worrying lack of accountability." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) CM Cameron M. Graphic Design and Ecommerce Manager > "Nice interface, relatively easy to use." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6638355) MMK Mokwena Macdee K. Owner > "I feel that it is now giving me non credible information especially since last year." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6168512) TH Trystn H. Call Center Rep > "Very easy to navigate and access features." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6659496) JB Jean B. Training team lead > "The reviews can be confusing at times and reviewers are hard to contact for follow ups" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6028067) JB Jeffrey B. Owner > "It's easy to use and fast as well............" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6618915) SA Sineah A. Owner > "I don't like the fact that now Trustpilot can be used for scam websites and still have a high rating on Trustpilot so there mustn't be very much..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4849258) RR Rocio R. lawyer > "great feature is the ability to gather feedback from clients through the platform's review invitations feature." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4771667) BS Benjamin S. Growth & BD > "My journey with Trustpilot has been a mixed bag, honestly. While it's been valuable as a platform to gauge public sentiment about businesses, the..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4858373) Abhishek P. Senior Product Manager > "Trustpilot is a great platform to find reviews of products and services." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6264733) Luis Humberto A. Student > "I use Trustpilot to see if a website is suspicious and works perfect, sadly some sites have fake reviews but the support team delete them fast" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4276753) Avela L. Customer Administrator > "The fact that a customer can mention my name and the whole world will know that I provided an efficient service" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6199454) CW Chad W. Production Partner > "It can sometimes be difficult with finalizing the review." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6374995) VR Verified Reviewer Ehs consultant > "All reviews are assesed by the platform, hence only reliable review are very helpful." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6027930) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) Juliette S. Curator > "It is easy for them to use and submit a review which helps a lot in engagement." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6022580) Ayesha T. Mathematics faculty > "You cannot give a review untill you dont register here, and every user may not be interested in registering themselves with trustpilot which is not very..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4913477) FA Fabruzio A. Technician > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6308984) Jacob H. Business Developer > "The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) ET Elexciss T. Web Content Manager > "I like that even with the free account there are some customizations available." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___4323008) Jacob H. Business Developer > "I approached the company with a serious concern that directly contradicted their community guidelines." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) TH Tiara H. Front Manager > "The analytics breakdown shows you areas to improve, as well as your demographics." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3407049) WM William M. Editor/Producer > "Not enough customization." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2852646) Stasha K. Web Developer > "There are guiding lines, but without a particular framework, which gives great freedom during the expression of experience." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3261241) Jacob H. Business Developer > "The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding..." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___6114058) JL John L. Web Developer > "The online software was easy to use and integration was essentially copy and paste." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3327681) Eric P. CEO > "so, now I'm stuck with a huge bill for a year that I can't afford... and I only use 5% of the services they offer :(" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___6814432) AD Anna D. Project Manager > "Easy integration and straightforward to use" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3504551) AT Adrian T. support agent > "a great tool to measure customer satisfaction, however, some of the functions are not user friendly" [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___3379804) NB Natasha B. Marketing Director > "It's really easy to use and integrates with many other tools." [See full review](https://www.capterra.com/p/169618/Trustpilot/#Capterra___2869705) SH Saddam H. COO > "Extremely pushy to close you on a sales call and no customer service after." [See full review](https://www.capterra.com/p/169618/Trustpilot/#GetApp___4032419) [View Reviews](https://www.capterra.com/p/169618/Trustpilot/reviews/) ## User interface 4.31 (7,010) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) 4.47 (1,207) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important AI Copilot 150 Important AI Text Generation 120 Important Zoho CRM Top features 35/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) Trustpilot 22/50 - Access Controls/Permissions - AI Copilot - AI Text Generation - AI Text Summarization - Alerts/Notifications - API - Autonomous Task Execution - Collaboration Tools - CRM - Cross-system Integration - Customer Effort Score (CES) - Customer Journey Mapping - Customer Satisfaction (CSAT) Score - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Dashboard - Data Visualization - Drag & Drop - Email Management - Engagement Tracking - Feedback Management - Gamification - Generative AI - Knowledge Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Multilanguage Support - Multiple Branding Support - Natural Language Interaction - Negative Feedback Management - Net Promoter Score (NPS) - NPS Survey Structure - Predictive Analytics - Proactive Assistance - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Stakeholder Management - Survey/Poll Management - Surveys & Feedback - Tagging - Text Analysis [See all features](https://www.capterra.com/p/169618/Trustpilot/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 4 Capterra Shortlist reports Trustpilot is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Trustpilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 Trustpilot - By Trustpilot - Located in Denmark - Founded in 2007 ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,525)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $299/month Price $30/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/169618-253516/Trustpilot-vs-SurveyMonkey) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[4.78 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) $299/month Price $249/month 4.4 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/161326-169618/Broadly-Reviews-vs-Trustpilot) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Experience.com](https://www.capterra.com/p/178112/SocialSurvey/)[4.69 (89)](https://www.capterra.com/p/178112/SocialSurvey/reviews/) $299/month Price Contact vendor for pricing 4.4 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169618-178112/Trustpilot-vs-SocialSurvey) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $14/month Price $250/month 4.3 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.36 (708)](https://www.capterra.com/p/141842/Weave/reviews/) $299/month Price $199/month 4.4 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-169618/Weave-vs-Trustpilot) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (985)](https://www.capterra.com/p/137289/Typeform/reviews/) $299/month Price $39/month 4.4 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-169618/Typeform-vs-Trustpilot) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,064)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[4.47 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $299/month Price $39/month 4.4 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-169618/JotForm-4-0-vs-Trustpilot)