Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.
Act! empowers small and midsize businesses to build and manage client relationships and leads, so you always have your pipeline of new, repeat, and referral business under control.
Easy Customization - Zoho CRM's customization is a lifesaver, aligning perfectly with our unique processes.
Frustrating user interface and user experience. Have some colleagues who use it for forms, and when I get one of their forms it is frustrating and reflects poorly on the sender.
I have had an amazing experience using this software. So much so, that I recommend this CRM to all my business development clients when starting their companies.
Limitation of integration, and their support is very bad and give you stupid solutions.
From the moment I started exploring the platform, I immediately felt comfortable navigating through its diverse modules. Zoho CRM's true brilliance lies in its customization capabilities.
We finally cancelled our subscription because it was. Just too much and too confusing to try to get it set.
Zoho is a pretty good CRM for first timers if you haven't used some of the other CRM's there are out there so that is good.
The programming language for the custom functions. Also the Document merge function, lack of fonts, merging wrong characters sometime.
Act! has improved our team collaboration, increased our sales through better process management and reporting. Our team love using Act! as it is simple and easy to understand.
The tech support is horrible and the sales people are misleading (so as to not call them liars).
Act is a very powerful CRM solution. It has many functions and capabilities that are just fantastic to use.
EVERYTHING, But Customer Service is the WORST I've explained the same story ATLEAST six times, I've been talked down to, transferred, lied to about follow-ups and flat out disrespected by your team.
I like the fact that a team of 5 can share effectively in real time, I like the ease of changing layouts and adding fields, and with Seamless the ablity to easily prdcue high quality documenation.
I have been dead in the water all morning today, it is now noon. I am currently on hold waiting for a tech to explain my inability to log in today.
1st of all Act! customer, service is off the charts great. Always so friendly and helpful.
Act Marketing Automation does not work. We have battled with trying to get this working for over two years with appalling customer support and still no resolution.
Nicole D.: My name's Nicole. I'm the owner and founder of Nicole Du Guay Coaching & Consulting, and I give Zoho CRM a four out of five. Prior to using Zoho CRM, I've tried a number of different CRM platforms, and Mindbody Online is an example and a couple of other ones. And I found that Zoho CRM, although the other platforms have ... Some are more specific for specific industries. Having tested a number of them, I just find that I like the integration and the versatility of Zoho CRM a lot better. The number one reason that I decided to try Zoho CRM was because I was already using Zoho Meetings and I liked the idea that I can integrate my calendar and my booking system and have it directly linked to my meetings platform that I was already using. Zoho CRM was a little bit challenging at first. It does take a little bit of time to find your way around the platform, but once I was familiar with it, it was actually really easy to get the hang of and get into using it. I would recommend that anybody wanting to use Zoho CRM take some time just to look at all the other integrations that you're already using and wanting to use and actually consider combining your accounts into the Zoho platform because I did find that if you had platforms like MailChimp, for example, that was separate, it actually ... Even though you can make it work, it actually is just easier if you keep everything in the Zoho family, which I would recommend.
Rick: Hi, I'm Rick. I own a construction company. I would give Act! five out of five stars. For more reviews like this, click below. Act! was solving the problem of keeping track of all of our contacts, potential sales customers, and just allowing us to keep in touch with them. The best thing about Act! is how well it works on my phone. I don't need to be in front of my computer in an office to use Act!. I just pull it up on my phone and I'm good to go. The only thing that kind of was not perfect about Act! was they weren't always upgrading the app fast enough, but the app, as a whole, it was really great. Every so often I would just want to see an update to the app and it would take an extra month or two, but we would always get all the updates we needed.
Prioritize real-user-identified key features according to your needs to find your best fit.
Zoho CRM
Act!
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: