---
title: "Compare Zoho CRM vs HighLevel 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Zoho CRM and HighLevel based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/155928-177156/Zoho-CRM-vs-HighLevel"
page_type: "comparison"
language: "en"
---

# Zoho CRM vs HighLevel Features and Cost Comparison

Last updated September 16th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho CRMHighLevel2/4 selected

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

[HighLevel](https://www.capterra.com/p/177156/HighLevel/)[4.2 (89)](https://www.capterra.com/p/177156/HighLevel/reviews/)

[## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting Price

$14.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.2

Customer Service

4.1

Reviews Sentiment

Based on [6,999 reviews](#user-reviews)

Positive

5,962

Neutral

781

Negative

256

[## HighLevel](https://www.capterra.com/p/177156/HighLevel/)[4.2 (89)](https://www.capterra.com/p/177156/HighLevel/reviews/)

Starting Price

$97.00/month

Value-for-Money

4

Functionality

4.2

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [89 reviews](#user-reviews)

Positive

73

Neutral

4

Negative

12

## Summary

* * *

Key features rated by users

Features selected based on 13,596 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Data Security

4.5

Contact Management

4.4

Activity Dashboard

4.6

Contact Database

4.4

Data Import/Export

4.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

4.0

Activity Dashboard

\--

Contact Database

3.6

Data Import/Export

\--

User satisfaction

User satisfaction

4.3

User reviews[6,999](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.3

Customer support

4.1

User satisfaction

4.2

User reviews[89](https://www.capterra.com/p/177156/HighLevel/reviews/)

Ease of use

3.7

Functionality

4.2

Value for money

4.0

Customer support

3.7

Price starts from

Price starts from

$14Per User, Per Month

-   Free version
-   Free trial

Price starts from

$97Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

Best for

HighLevel's all-in-one Sales & Marketing CRM is perfect for businesses looking to scale a flat/monthly price with unlimited Contacts & Users. Additionally, the white-label plans enable agencies & cons

## User reviews

Pros & cons

AD

Alexandre D.

Secretary General

> "The best I can say is that it’s a stable and solid option for properly midsize businesses such as ours, where we need a blend of capabilities in contact administration, e-mail..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7169340)

Joseph T.

CEO

> "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111)

RS

Radha S.

Legal Assistant

> "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

RS

Radha S.

Legal Assistant

> "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

Harshul S.

Senior. Technical Support Specialist for Network Operations

> "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806)

AS

AJ S.

CIO - Chief Information Officer

> "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

KA

Khyan A.

Senior Business Development Representative

> "It's a flexible platform that offers a wide range of business functionality and can support a variety of teams and processes without needing multiple disconnected systems."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

KA

Khyan A.

Senior Business Development Representative

> "The biggest challenge is that the platform can sometimes feel like it's trying to do a lot of things at once. While the interface is generally good, certain areas can feel a..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

RS

Radha S.

Legal Assistant

> "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

AS

AJ S.

CIO - Chief Information Officer

> "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

SM

Sourav M.

Supervisor

> "The Workflow Management tools are highly customizable—you can automate almost any repetitive task if you take the time to map it out."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540)

VR

Verified Reviewer

Ceo

> "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569)

VR

Verified Reviewer

Travel Consultant

> "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940)

AS

AJ S.

CIO - Chief Information Officer

> "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

PRAGATI S.

HR Manager

> "It helps streamline customer management, track leads, and organize sales activities in an efficient way."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340)

SM

Sourav M.

Supervisor

> "The platform's overall Design can feel a bit dated and cluttered compared to more modern CRMs. Because of its depth, Ease of Use takes a hit initially; there is a undeniably..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540)

VR

Verified Reviewer

Project Analyst

> "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263)

VR

Verified Reviewer

Commercial manager

> "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808)

YN

Yasmine N.

Customer Services Manager

> "Use of the product has also enabled us to accurately forecast sales and visualise our sales pipelines."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178329)

LG

Laura G.

Owner

> "I spend hours trying to fix my bank uploads and figuring out when their service broke down. "

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902)

EW

Evangeline W.

Small Business Owner

> "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596)

RS

Radha S.

Legal Assistant

> "Some areas of the interface can feel a bit dense, which may slow down new users initially."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

CC

Connor C.

Data Analyst

> "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584)

RR

Rasilkrishnan R.

Data analyst

> "It is very hard to create new developments inside zoho with is not default in Zoho"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401)

KA

Khyan A.

Senior Business Development Representative

> "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

VR

Verified Reviewer

Marketing Manager

> "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119)

CC

Connor C.

Data Analyst

> "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584)

VR

Verified Reviewer

Travel Consultant

> "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940)

VR

Verified Reviewer

Project Analyst

> "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263)

AM

Andrea M.

Academic Director

> "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

DM

David M.

Technical Support Engineer

> "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659)

AS

Abhishek S.

Ops Manager

> "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933)

MS

Mallory S.

Clinical Operations Manager

> "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287)

MRUR

MD RIAJ UDDIN R.

Marketing Manager

> "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669)

LG

Laura G.

Owner

> "On a quarterly basis the bank links do not work. "

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7176902)

EJ

Emily J.

Sales Manager

> "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866)

PB

Philip B.

Operations Manager

> "Impossible to get a timely or logical response to an obvious problem caused by Zoho."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331)

Arpit P.

IT Consultant

> "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299)

DJL

David J. L.

Creative Production Manager

> "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

NP

Narender P.

Pre-sales consultant

> "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893)

AS

Alan S.

IT Project Manager

> "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282)

VR

Verified Reviewer

Executive Assistant

> "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626)

MS

Mallory S.

Clinical Operations Manager

> "I like the various features within to help keep the team organized and easily locate our client's information."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287)

MK

Megan K.

Senior Marketing Manager

> "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858)

JR

John R.

Social media marketer

> "We rely on it in our work and in the reports we provide due to its clarity and ease of understanding for non-specialists."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7159243)

OA

Okan A.

Director

> "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315)

Jamie Morgan W.

Sales Associate

> "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

TW

Toshia W.

Owner

> "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855)

VR

Verified Reviewer

Business Analyst

> "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377)

DA

Dana A.

Managing Partner

> "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity.""

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825)

SG

Sauve G.

Sales Representative

> "I really like how Zoho CRM centralize customer data and potential leads in one organized place .An"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161378)

Joseph T.

CEO

> "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111)

PRAGATI S.

HR Manager

> "It makes it easy to track leads, manage sales pipelines, and follow up with clients efficiently."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7152340)

OP

Orla P.

Head of Sales

> "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281)

AMM

Asan Mohammed M.

STRUCTURE DESIGN

> "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394)

DG

David G.

Head of Commercial Growth and Partnerships

> "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703)

Junko O.

Business Consultant

> "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301)

AS

Abhishek S.

Ops Manager

> "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933)

AS

AJ S.

CIO - Chief Information Officer

> "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

FR

Farheen R.

Senior Manager- New Business

> "The reminders that we set only appears as web-based push notifications and I often tends to lose it."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851)

Jamie Morgan W.

Sales Associate

> "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

AMM

Asan Mohammed M.

STRUCTURE DESIGN

> "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394)

KK

Krishna K.

Admin

> "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719)

OA

Okan A.

Director

> "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315)

SM

Sourav M.

Supervisor

> "Once properly configured, it’s an incredibly powerful engine for managing data and automating workflows."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7161540)

PG

Praveen G.

Assistant manager

> "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

ICO

Ilhan Can O.

Senior Associate

> "Sometimes we experience minor errors/glitches; e.g. search bar (does not directly go to the page when you click on the search result) and new customer profile is not saved..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6101344)

Cristin H.

Office manager

> "The best part about Zoho CRM is it's incredible value for money and customization options."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7177143)

VR

Verified Reviewer

HR and Admin Manager

> "According to me the only con is - Content management limitations - Data import and data export limitations only."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720)

Junko O.

Business Consultant

> "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301)

RR

Rasilkrishnan R.

Data analyst

> "It is no good at customisation."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401)

TW

Toshia W.

Owner

> "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855)

PB

Prasad B.

Web Developer

> "Zoho's Customer support is limited while integrating third-party apps with CRM"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144)

KA

Khyan A.

Senior Business Development Representative

> "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

VR

Verified Reviewer

Director

> "One aspect of ZOHO CRM that some users may find less favorable is its pricing structure. While it offers a free version and various pricing tiers, the cost can add up,..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5077735)

Cristin H.

Office manager

> "The platform makes tracking sales leads simple and highly effective"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7177143)

PS

Peter S.

Director

> "Not keen on having to visit separate window for each module."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821)

Max P.

Sales Director of Channel

> "Ease of Adoption: Zoho CRM's intuitive interface, coupled with SMF360's expert guidance, made onboarding seamless."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6645121)

AS

AJ S.

CIO - Chief Information Officer

> "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283)

VR

Verified Reviewer

Brand and Product Marketing lead

> "Zoho dashboards with all the detailed information with some very good colours"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584486)

RS

Radha S.

Legal Assistant

> "Some areas of the interface can feel a bit dense, which may slow down new users initially."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286)

Shelmith S.

Admin Virtual Assistant

> "The CRM has simplified my work and I have everything at a touch of a button."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6088264)

AK

Arif K.

Executive Assitant

> "The interface can feel a bit complex and overwhelming at first, especially for new users."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6567360)

Cris N.

Founder and Creative Director

> "Zoho CRM has an intuitive interface which is well laid and straightforward making it very user friendly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5057180)

EJ

Emily J.

Sales Manager

> "As a CRM newbie, the interface can seem cluttered and overwhelming at first."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866)

KA

Khyan A.

Senior Business Development Representative

> "Being cloud-based made it easy to access information from anywhere, and it integrated reasonably well with other business systems."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

PG

Praveen G.

Assistant manager

> "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098)

VR

Verified Reviewer

business development

> "Zoho CRM impresses with integrated apps, seamless integration, scalability, mobile accessibility , collaborative features and extensive support."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6039026)

AM

Alfred M.

Consultant

> "Integration with some third-party apps can be tricky and may require extra setup time."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6563316)

Hemant A.

Data Analyst

> "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716)

RT

Robert T.

Marketing Director

> "It can be difficult to integrate with with other applications you might already have within your organization."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6004488)

Arpit P.

IT Consultant

> "The platform’s integration with other Zoho applications and third-party tools has helps a lot."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299)

CW

Christian W.

CEO

> "there is not integration testing between the different modules."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6169747)

Akhtar S.

Senior HR Executive

> "Overall experience has been very good from transitioning from a traditional software to all-in-one tool."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7178747)

MS

Mallory S.

Clinical Operations Manager

> "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287)

Mararia D.

UIUX Designer

> "What i like about Zoho CRM is software is versatile and can be used in a wide variety of ways."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6567270)

MK

Megan K.

Senior Marketing Manager

> "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858)

VR

Verified Reviewer

Designer

> "An easy-to-use application that provides a good overview of open items and to-do."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6526470)

RB

Ryan B.

Software Developer

> "It is very busy, in the sense that there are alot of moving parts and is not as intuitive as it could be."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___5091281)

DA

Dana A.

Managing Partner

> "It was simple, reliable, and helped me stay organized."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825)

JG

Joshua G.

VP

> "Simply put, It was so complicated to use."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6865161)

KA

Khyan A.

Senior Business Development Representative

> "From a SaaS and SDR perspective, it provides good visibility into customer information, activities, and workflows while remaining relatively easy to use once you're familiar..."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7188408)

VR

Verified Reviewer

Ceo

> "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569)

Jamie Morgan W.

Sales Associate

> "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

VR

Verified Reviewer

Executive Assistant

> "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626)

Jamie Morgan W.

Sales Associate

> "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697)

PB

Prasad B.

Web Developer

> "Zoho's Customer support is limited while integrating third-party apps with CRM"

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6727144)

MND

Mamute Nicholas D.

Sales and Marketing Specialist

> "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466)

Himaanshu L.

Team Lead- Customer Success

> "The customer support services need to be little improved and sometimes I notice slight lags."

[See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6639432)

[View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

AL

Alexandra L.

Customer success manager

> "Overall is a great system to sell to clients if you are building funnels and email automations, they keep adding new features which..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7010989)

ZM

Zack M.

Founder

> "Everything from creating a basic landing page sign up, to communities, to courses is SO SO SO complicated to set up, run and scale."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

CO

Ceiphers O.

Owner and Operator

> "I also love having different triggers within the software."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7150590)

CW

Colene W.

Office Manager

> "I wish there was more of a guidance in there on how to use everything because it can sometimes seem overwhelming."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7134474)

ZM

Zack M.

Founder

> "I'm currently using Kajabi for various projects, and I wanted to give GHL a shot because it's receiving a lot of attention via their..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

JG

Julia G.

Dance Teacher and Choreographer

> "Took a while to navigate, there are a lot of features, many I did not need and the screen can feel overwhelming and hard to find what..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677984)

JG

Julia G.

Dance Teacher and Choreographer

> "It was good for what I needed - having multiple employees contacting clients using our business phone number at the same time"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677984)

CW

Colene W.

Office Manager

> "It has a lot of features that I do not know how to use."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7134474)

AL

Alexandra L.

Customer success manager

> "As an agency, it’s a good system to deliver to small size business clients."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7010989)

Chad W.

Project Architect

> "Lots of thibgs to configure which csn make some area frustrating"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6770224)

ZM

Zack M.

Founder

> "The platform is inspiring, and instills a "you can do anything with GHL" mindset through all of their marketing channels."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

Beven S.

CEO

> "when you sign up they treat you to a call where the opporates that is meant to familiarize you with the platform only spends his time..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

ZM

Zack M.

Founder

> "Note that I am successful in the online course space, and live from this type of business currently."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6566418)

Beven S.

CEO

> "They also refuse any form of refund, and they also refuse to delete my account as they say my trial is still active for another 24..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

AS

Austin S.

Junior Accountant

> "Overall the app worked well for me and it helped my company reach its advertising goals."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6509693)

Beven S.

CEO

> "My advice stay away, it's a scam and should not be included in any offer you take to your clients, because their behavior will cause..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

GD

Geoffrey D.

CEO

> "You can deploy in a few clicks a preconfigured environment to be operational, manage all your clients form one place, easily add..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4405687)

AB

Amy B.

Owner

> "Then worked for about 10 days, I put dozens of hours into my websites and back to the account being messed up again."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6344912)

MH

Martin H.

Business owner

> "Customer service was very good, was always able to help with any issues I had."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677047)

SV

Sam V.

Owner

> "This company does not care about you at all and everyone seems to be incentivized through bonuses in sighups without any performance."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6153575)

CFM

Carlos Fernando M.

Sr Manager

> "You can build a funnel of any kind on this CRM, you can do follow ups on leads, or clients, this thing is useful in so many different..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4700681)

AP

Aria P.

Chief Marketing Officer

> "The highest tier of membership is quite expensive and certain facets of the software are difficult to learn initially."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6009369)

Cornell A.

CEO

> "With its easy to use platform and endless tutorials, I could easily integrate HighLevel with all other outside platforms and software..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4590136)

SV

Sam V.

Owner

> "They said they were going to refund charges and then didn't and I had to follow up multiple times and then was left disappointed in..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6153575)

DG

Desirae G.

Owner

> "I have had an extremely positive experience with HighLevel. While there has been a learning curve with the set up there are so many..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6445772)

JH

Jessica H.

Owner

> "I no longer get emails when leads schedule appointment requests"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6108779)

Chandan M.

Marketing Consultant

> "From funnels to campaigns to triggers to reputation management, everything can be done with this single software."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

Allen E.

President

> "I did find it a little bit difficult at first to get started as far as creating automations."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6243710)

VR

Verified Reviewer

Director

> "Fairly good templates for websites"

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5089294)

VR

Verified Reviewer

CEO

> "I also can't even access the support portal, as my log in details are not recognised, even though they work for logging into my..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4664139)

Chandan M.

Marketing Consultant

> "This is a 360 degree marketing tool that provides almost every possibilities you might be looking for in automation."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

AB

Amy B.

Owner

> "I spent dozens of hours on phone with support because I did not want to lose the 25 hours of work. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6344912)

Gideon N.

Owner

> "Having an all-in-one solution for email/SMS campaigns, funnels, scheduling, and CRM saves me hours or headache, time, and thousands of..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3711837)

WW

Wayne W.

Principal

> "It takes forever to get through their question tree to get service."

[See full review](https://www.capterra.com/p/177156/HighLevel/#SoftwareAdvice___6180031)

MJ

Matthew J.

Business Development

> "Really appreciated Muthaiah's attention to derail and help"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6125758)

Beven S.

CEO

> "This will put your agency in jeopardy, while they sit back and make all the money. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

VR

Verified Reviewer

Director

> "Now you can, with GoHighLevel, an all-in-one sales and marketing platform that lets you sell your products and services like never..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

BR

Ben R.

Digital advertiser

> "After 4 hours waiting on zoom and wasting time calling them I have got absolutely no where."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5054057)

GD

Geoffrey D.

CEO

> "Really good overall experience, it will answer 98% of your needs if you're a marketing agency owner, for a more than fair monthy price"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4405687)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "I think what they're trying to do is a big ask, but after two months of wrestling with the system, they are failing. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

JK

Jacob K.

Owner

> "Love HighLevel, so glad I don't have to track all the data they can on spreadsheets or anything now!"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4434875)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "Their staff will even admit they don't know how the system works, and from their words "no one really does"."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

AP

Aria P.

Chief Marketing Officer

> "From an agency standpoint, HighLevel truly does it all."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6009369)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "The support staff is untrained and borderline useless. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

JK

Jacob K.

Owner

> "I love that they train me how to use it AND how I could benefit from signing other businesses up on this incredible software!"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4434875)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "Everywhere you turn is one giant bug after another. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

JP

Justin P.

Marketing Consultant

> "This is a all-in-one solution for your marketing efforts."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

JP

Justin P.

Marketing Consultant

> "I was also unware of the additional costs for SMS and email marketing, this probably comes with my novelty to the product."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

Chandan M.

Marketing Consultant

> "It's a great tool to have that does 90% of your work with automation."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4374296)

Beven S.

CEO

> "That is never free, Thus the con."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6204809)

JP

Justin P.

Marketing Consultant

> "The customer services is amazing and the onboarding process and customer success team is great."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4235269)

SM

Stuart M.

Sales Director

> "do not use it - if you want to evaluate it for your organisation, ensure you cancel your Credit Card straight after you put the..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3551587)

Gideon N.

Owner

> "HighLevel is my main business software: Everything else in my stack must integrate well with it for me to even consider using."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3711837)

MW

Mark W.

Owner

> "Unfortunately I found a lot of the features did not work properly and couldn't be relied on."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4457242)

VR

Verified Reviewer

CEO

> "Great functionality and business model."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4664139)

Sonnal S S.

Director

> "I signed up for 14 days trial and they immediately charged my card $299 USD"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4954322)

NS

Nick S.

Owner

> "We use this platform to build out facebook ad funnels and to give our clients a great looking dashboard for them to see all their..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2541777)

MW

Mark W.

Owner

> "I paid for their premium setup and received very poor results."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4457242)

ED

Ely D.

Founder

> "The ease of use of this platform is night and day different from the previous platform I've used for over a decade."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4219586)

VR

Verified Reviewer

Marketing Professional

> "Every time I demo HighLevel to a client, they say "it's not user friendly" and I ask them to try it for a month."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3520489)

BB

Bill B.

Owner

> "ve used the Funnel Creation aspect of it to build a high quality website for my business and I use the software's Appointment..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3031840)

HA

Hassan A.

CEO

> "Do not buy."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___4143456)

IH

Inayet H.

Owner

> "The software is affordable and includes a wide range of features that are helpful for small if you can sell the SaaS platform."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3652280)

VR

Verified Reviewer

Director

> "They also have customer support which TBH was somewhat slow and disappointing! "

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

SK

Sandor K.

Voice Trainer

> "This is a big help to market my own services."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___4947811)

VR

Verified Reviewer

Founder

> "NO ONE will email/call/text/follow up. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3363395)

Jason C.

Owner

> "This software allows you to create landing pages, build out a CRM to keep track of visitors and communicate with them - email and text..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2759187)

AC

Amy C.

Ops Manager

> "Last update they did messed up all our calendars and if it weren't by chance that we saw what had happened we would've had big..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2513902)

VR

Verified Reviewer

Director

> "Its user interface is sleek, plus it’s beautiful! And we love that there’s a free trial available so we can try it out before deciding..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

JM

Joseph M.

Owner and CEO

> "This software has a pretty steep learning curve and takes a while to become proficient."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___2425756)

VR

Verified Reviewer

Director

> "What if you could have the perfect combination of productivity tools in one place?"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

CW

Colene W.

Office Manager

> "I wish there was more of a guidance in there on how to use everything because it can sometimes seem overwhelming."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___7134474)

RV

Rick V.

Product Specialist

> "the best thing for a marketing agency from start-up and multi-client"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3231470)

JG

Julia G.

Dance Teacher and Choreographer

> "Took a while to navigate, there are a lot of features, many I did not need and the screen can feel overwhelming and hard to find what..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___6677984)

MT

Marisa T.

Marketing Manager

> "The funnel builder and the calendar parts are the best."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3449264)

AB

Amy B.

Owner

> "I spent dozens of hours on phone with support because I did not want to lose the 25 hours of work. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___6344912)

AA

Adefemi A.

Funnel hacker

> "It's robustness and many functionalities"

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3577819)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "Their staff will even admit they don't know how the system works, and from their words "no one really does"."

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

IH

Inayet H.

Owner

> "I am happy with the experience with the software but their tech support can improve a lot."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3652280)

VR

Verified Reviewer

Co Founder and CTO - VP of Product Development

> "The support staff is untrained and borderline useless. "

[See full review](https://www.capterra.com/p/177156/HighLevel/#GetApp___5080259)

VR

Verified Reviewer

Director

> "Its user interface is sleek, plus it’s beautiful! And we love that there’s a free trial available so we can try it out before deciding..."

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

VR

Verified Reviewer

Director

> "They also have customer support which TBH was somewhat slow and disappointing! "

[See full review](https://www.capterra.com/p/177156/HighLevel/#Capterra___3329659)

[View Reviews](https://www.capterra.com/p/177156/HighLevel/reviews/)

## User interface

4.31 (6,999)

[HighLevel](https://www.capterra.com/p/177156/HighLevel/)

4.16 (89)

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\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

Adaptive Learning

120

Important

Zoho CRM

Top features

32/50

-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Audience Targeting
-   Autonomous Task Execution
-   Batch Processing
-   Brand Tracking
-   Breadth of Partner Applications
-   Business Card/Badge Scanning
-   Calendar Management
-   Calendar/Reminder System
-   Calendar Sync
-   Call Center Features
-   Campaign Management
-   Case Management
-   Channel Management
-   Collaboration Tools
-   Commission Management
-   Communication Management
-   Contact Database
-   Contact Management
-   Content Management
-   Contract/License Management
-   CRM
-   Cross-system Integration
-   Customer Contract Management
-   Customer Database
-   Customer Engagement
-   Customer Journey Mapping
-   Customer Segmentation
-   Customer Social Profiles
-   Customer Support
-   Customer Support Portal
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Customization
-   Data Import/Export
-   Data Import & Export Tools
-   Data Security
-   Data Visualization
-   Deal Management
-   Decision Making
-   Desktop Integration
-   Document & Content Mgmt.
-   Document Management

[See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features)

HighLevel

16/50

-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Audience Targeting
-   Autonomous Task Execution
-   Batch Processing
-   Brand Tracking
-   Breadth of Partner Applications
-   Business Card/Badge Scanning
-   Calendar Management
-   Calendar/Reminder System
-   Calendar Sync
-   Call Center Features
-   Campaign Management
-   Case Management
-   Channel Management
-   Collaboration Tools
-   Commission Management
-   Communication Management
-   Contact Database
-   Contact Management
-   Content Management
-   Contract/License Management
-   CRM
-   Cross-system Integration
-   Customer Contract Management
-   Customer Database
-   Customer Engagement
-   Customer Journey Mapping
-   Customer Segmentation
-   Customer Social Profiles
-   Customer Support
-   Customer Support Portal
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Customization
-   Data Import/Export
-   Data Import & Export Tools
-   Data Security
-   Data Visualization
-   Deal Management
-   Decision Making
-   Desktop Integration
-   Document & Content Mgmt.
-   Document Management

[See all features](https://www.capterra.com/p/177156/HighLevel/#features)

### Recognition

Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports

No recognitions have been awarded to HighLevel

### Deployment & support

Zoho CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

HighLevel

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho CRM

-   By Zoho
-   Located in United States
-   Founded in 1996

HighLevel

-   By Innovate Fast
-   Located in United States
-   Founded in

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