# Compare Zoho CRM vs Google Contacts 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho CRM and Google Contacts based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155928-203196/Zoho-CRM-vs-Google-Contacts --- # Zoho CRM vs Google Contacts Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMGoogle Contacts2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.7 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [6,972 reviews](#user-reviews) Positive 5,937 Neutral 782 Negative 253 [## Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.7 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.7 Customer Service 4.4 Reviews Sentiment Based on [703 reviews](#user-reviews) Positive 669 Neutral 27 Negative 7 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,409 reviews from contact management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Contact Database 4.4 CRM 4.6 Sales Pipeline Management 4.3 Lead Capture 4.4 Workflow Management 4.3 \--%Fit Missing features Feature ratings Contact Database 4.7 CRM 4.7 Sales Pipeline Management NA Lead Capture NA Workflow Management NA User satisfaction User satisfaction 4.3 User reviews[6,972](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.7 User reviews[703](https://www.capterra.com/p/203196/Google-Contacts/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.7 Customer support 4.4 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for Not provided by vendor ## User reviews Pros & cons VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) FH Firas H. Manager information systems > "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) Ziva R. Sales Services Manager > "Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) GC GODWILL C. Customer Care Representative > "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) VR Verified Reviewer Recruitment Specialist > "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) Ziva R. Sales Services Manager > "It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) KO Katie O. Admin Assistant > "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) VR Verified Reviewer VP of Marketing > "Zoho CRM feels clunky and overly complex for daily email marketing use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6846480) VR Verified Reviewer Owner > "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) GC GODWILL C. Customer Care Representative > "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) EH Erin H. Office Manager > "There were frequent connectivity issues where employees we unable to access app." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) VR Verified Reviewer Care Nvaigator > "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) NP Nikita P. IT-Developer > "The mobile app also lacks some key desktop features." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) MW Mark W. Owner > "I like how I can sign and avoid paying for extra features on my other current platforms." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7076431) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Junko O. Business Consultant > "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) TW Toshia W. Owner > "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) NP Nikita P. IT-Developer > "Workflow automation, email integration, and the intuitive Kanban view save us hours each week." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) DD Danielle D. Inside Sales > "At times emails won't go through and the space isn't large enough to send multiple files." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458) Harshul S. Senior. Technical Support Specialist for Network Operations > "What I like most about Zoho CRM is how easy it is to track contacts and deals in one place." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) VR Verified Reviewer Care Nvaigator > "There are major limitations in what you can do / access / change" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) KI Kenneth I. Window cleaner > "The things that I like most about google context is the convenience that this software brings to family my phone and every day use it has become way..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6554990) RW Rickilee W. Founder > "Occasionally, sync can be unreliable, and handling a very large number of contacts could feel a bit cumbersome" [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6656782) Brad A. Owner > "It survives any and all of my phone service changes and works well with iPhone, Android, etc." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7130257) BC Benjamin C. VP Operations > "It also has occasional syncing issues when using it with other devices." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6351645) MST Mariane Stephanie T. Manager > "The amazing thing with Google contacts is that it doesn't mater wether you change your phone, tablet or any other device." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7067927) BB Brian B. Owner > "The main disadvantage we have seen, is that every so often I have erased a few contacts and afterward I sign in from another gadget and an is accessible,..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4923059) VR Verified Reviewer Case Manager > "I believe with having a google account on every device I use I appreciate being able to find what I need fast and easy." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7086716) NP Narender P. Pre-sales consultant > "Nothing to dislike but sometimes the i have 20 contact from same name and its difficult for me to know which one I spoke yesterday" [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6612828) JK Justin K. Teacher and Technology Coach > "I like that I can layer each person with personal, business, home, and cell numbers and information." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7015090) VR Verified Reviewer Student > "The least thing I don't like about Google Contacts is it doesn't automatically delete contacts that I don't use, so I have to manually delete them myself." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6031553) BR Busol R. Manager > "I love the way I can export to excel and ultimately the way I can send an email to all of the contacts within each group by simply selecting the group..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6326945) SV Shakamudi V. ASE > "One of the downsides of Google Contacts is if any person login our Google account in their mobiles its automatically creating contacts in their mobiles..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4712617) PA Prasad A. ASE > "In the consumer and business ecosystems of Google, Google Contacts is extensively utilized on Android, ChromeOS, and Google Chrome devices." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845) VR Verified Reviewer Accountant > "My contact have not been easy to access offline." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6370123) Christopher P. Attorney > "It's easy to back up and restore my contacts across devices." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7052698) JD John D. Teacher > "I don't like the fact that so much information about so many people is stored online." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039) BAF Bogdan Alexandu F. Stock Manager > "Sharing the contact list with colleagues and departments is another plus feature from Google Contacts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6345831) Enes Ç. Network Engineer > "Search section of the application is the worst among the other contact apps." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3583886) SW Stephanie W. Kids Director > "For the most part, Google Contacts is simple and effective in organizing contact information for people important to me." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6734911) MN Martha N. Film trainer > "It's easy to loose contacts when the email is lost or can't remember the password." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4462026) PA Prasad A. ASE > "For over 5 years, I've utilized Google Contacts to effortlessly back up my contacts, eliminating any concerns about losing them." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845) WP Wasim P. Private Tutour > "The only problem with Google Contacts is that sometimes the contact list does properly sync across all devices connected to the same account." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3475398) AB Alison B. Copywriter > "Contacts are synchronised on desktop computer and mobile. When changing mobile phone contacts are not lost as you just add your Google account and..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6208166) RV Rachna V. Director > "As such I do not have any least like feature of google contacts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3819467) PA Prasad A. ASE > "Additionally, Google Contacts automatically backs up your address book within your Google account." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6479845) DS Dania S. STUDENT > "I don't like that hackers and scammers are able to send texts on phones from an email address and we can't use contacts to block them." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3025818) RW Rooshan W. Medical officer > "It syncs automatically across my devices, so I always have updated contact information." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6609868) Gem T. Manager > "Sometimes I add contacts more than once, or contacts show up more than once on my phone because of synchronization errors." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2856563) IM Ivory M. Training and Technical Assistance Coordinator > "Overall, I have found Google Contacts easy to use and complementary to my use of my company's Google email account." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7020394) DP Dan P. Creative Director > "Sometimes it glitches and you get overlaps and duplicate contacts, especially if we switch to a new phone or a new computer." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___2861671) Christopher P. Attorney > "It's free and very helpful." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7052698) SA SUMMER A. Owner > "The only thing I don't like is there appears to be no actual app that can be downloaded onto MAC therefore I always have to have internet to access it on..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2984823) JD John D. Teacher > "Google contacts keeps contacts serviceable across multiple devices and allows for pictures to be inserted." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039) Andy B. Customer Service Advisor > "I have lost many phones previously, before I started using Google Contacts and had to re add every number manually, which took up a lot of time." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3121072) MC Maria C. Owner > "Everything's organized, all the options and settings are easy to use and I can easily share contacts with other people." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6614697) JB JOSHUA B. Merchandiser > "Sometimes I find it hard to locate Google Contacts on my phone whenever I need to sync my contacts for the 1st time." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2951083) CW Chris W. Account Manager > "Google Contacts is a well designed app, it has a user frienly interface and is easy to navigate." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6436014) FF Floremie F. Hospital Admin Clerk > "The features that I did't like on this software was the person you contacted they cannot able to reply your message right away through the number you..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3162873) Brad A. Owner > "The value is excellent compared to any other service. " [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___7130257) FF Ferhat F. CEO > "I can't note people's personal preferences in the contacts. And this causes me to forget the things that the other person loves." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3249593) AV Albert V. Manager > "I want the best contacts management system and this is Google Contacts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6354575) CM Cory M. Photographer > "The only thing that this application lacks is what some might consider to be a minor detail - specifically, the ability to color-code contacts. When you..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2797298) RW Rooshan W. Medical officer > "Google Contacts is easy to use and keeps all my contacts in one place." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6609868) César C. Computer engineer > "There are times when the names and contacts are deleted, a serious error that happens quite often." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3455757) LR Lakshman R. IT > "I really enjoy that Google Contacts lets me store and view mobile numbers at all times." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___5088092) KT Katherine T. owner > "The only thing that sort of bothers us with Google Contacts is that you certain fields are not on the main "add contact" page, so you have to click "More..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2769820) SW Stephanie W. Kids Director > "The ease of organizing contacts that I frequently communicate with." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6734911) VR Verified Reviewer Student > "A search query leads to unrelated results, making it difficult to find the relevant ones." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___2903063) TC Tricia C. UX Designer > "A straightforward tool I love, because it keeps me in touch with most important persons." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6578307) Sarah C. Speech Language Pathologist > "The software is so invasive and shady about their privacy and permissions, they make everything seem up front with their brightly colored and long worded..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2827836) RC Rishabh C. Student > "The Google contact is one of the best way to arrange all your contacts in organised manner and the contact can also sync with Google account so if we..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3606308) CS Carlo S. Leasing Consultant > "Sometimes it can be confusing when organizing groups of people and the categories u wanna put them in." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2975669) AS Ayham S. accountant > "Storing your contacts in one place and restoring them at any time is one of the most prominent features of Google Contacts, plus there is no fear of..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3680142) GDC Guy Daniel C. Designer > "I do not like the difficulties of automatic synchronization of contacts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3510948) Tanjirul I. Executive-Finance & Accounts > "I have been using this app from 2019, the best part of this app is you can easily sync your contacts to all your devices and can be transferred your..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3522166) JM Judith M. owner > "Some contacts do not make it into the contact list." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3480120) VR Verified Reviewer Graphic Designer > "When ever I get a new phone, my phone contacted automatically comes back on my phone, this is a big deal to me because I live in a country were you can..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3578165) HH Houston H. Operator > "I have had a few issues with duplicate contacts on my devices." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3289396) SM Stephanie M. Student > "What are the best of my Google contacts is that I'm able to save my contacts to my Gmail account and it syncs perfectly with any device that I log into..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3518041) JJ Jessie J. Customer Service Representative > "The only thing I don't like is that it cannot be used with multiple accounts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3340220) JL Jomy L. Asst Professor > "When I lost my Phone Since i had synced all my contacts through Google , i was able to download all contacts directly into the new Phone - This is a..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4464799) VR Verified Reviewer Consultant > "The sorting features seem to be a little bit messy and hard to categorize out groups of contacts when collaborating with groups and multiple people..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___2435794) Josue Adrian V. Civil Engineer > "It allows you to store relevant information of your saved contacts in the cloud through any mobile device and computer, and it is easy to access them at..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3614473) BS Britany S. Educator > "The only thing I dislike is that it can't be used with multiple accounts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2846181) KRA Kishore Reddy A. IT > "It's quite straightforward, yet it provides all of the possibilities that I need to keep the contacts book up to date." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___5013099) DA David A. Financial Services Professional > "Nothing really to complain about with Google Contacts other than it's buried in a sub menu, hard to find." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2928619) SS Shivam S. Assistant Category Manager > "Google Contacts allows me to easily share contacts with my friends and colleagues, making it easy to collaborate and share information with team members." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4671330) Byron O. Creative Designer > "The downside is it lacks the functionality of grouping your contacts making sending specific messages to a particular group like work colleagues very..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2827421) SV Shakamudi V. ASE > "Google Contacts helps us to automatically backup and store our contacts at one place, it also help to organize contacts." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4712617) AR Ashley R. Sr store designer > "The app/tool can be slow and will crash, prolonging the need of use." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2862807) BAF Bogdan Alexandu F. Stock Manager > "Works very good and makes contact management easy." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6345831) TD Tanuj D. Software Engineer > "It is sometimes a little slow and could take some time to sync up." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#GetApp___3411119) VR Verified Reviewer Student > "The thing I like most about Google Contacts is it keeps my important information in one place." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6031553) ES Emma S. Marketing Specialist > "To me it is not user friendly." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4675327) Muteeba N. Recruitment Specialist > "The best thing about this software is that even if you lose your phone, you can easily fetch contact details and update it automatically in the phone.3." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4462945) SM Soledad M. UX Designer > "You can't also edit (at least) the name and surname of your contact, so you lost context when you have to change to another page." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2450863) Jessie B. Home Craft Worker > "It collaborates well with other communication apps, where you can do extra, like sending a message on Telegram or making a video call on Google Meet." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___4039532) SS Shantel S. Customer service representative > "I don't like how it takes long to sync my updates." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___3140750) JD John D. Teacher > "I enjoy its ability to divide contacts into categories." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___6105039) Larisa B. Accountant-general > "Sometimes import / export does not work well, perhaps this is affected by the quality of the Internet connection and the lack of a large amount of memory..." [See full review](https://www.capterra.com/p/203196/Google-Contacts/#Capterra___2826349) [View Reviews](https://www.capterra.com/p/203196/Google-Contacts/reviews/) ## User interface 4.31 (6,972) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) 4.71 (703) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Zoho CRM Top features 30/32 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Batch Processing - Calendar/Reminder System - Contact Database - CRM - Customizable Fields - Data Import/Export - Document Storage - Drag & Drop - Email Management - Email Tracking - Generative AI - Interaction Tracking - Lead Capture - Lead Management - Pipeline Reports - Prospecting Tools - Role-Based Permissions - Sales Forecasting - Sales Pipeline Management - Search/Filter - Segmentation - Shared Contacts - Social Media Integration - Tagging - Task Management - Template Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) Google Contacts 9/32 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Batch Processing - Calendar/Reminder System - Contact Database - CRM - Customizable Fields - Data Import/Export - Document Storage - Drag & Drop - Email Management - Email Tracking - Generative AI - Interaction Tracking - Lead Capture - Lead Management - Pipeline Reports - Prospecting Tools - Role-Based Permissions - Sales Forecasting - Sales Pipeline Management - Search/Filter - Segmentation - Shared Contacts - Social Media Integration - Tagging - Task Management - Template Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/203196/Google-Contacts/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports Google Contacts is recognized as a top-rated tool in 4 Capterra Shortlist reports Best Value Contact ManagementSoftware (2023)  Best Value Contact ManagementSoftware (2022)  ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Google Contacts Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 Google Contacts - By Google - Located in United States - Founded in ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-203196/HubSpot-CRM-vs-Google-Contacts) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-203196/Salesforce-vs-Google-Contacts) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [Act!](https://www.capterra.com/p/175860/Act/)[3.89 (906)](https://www.capterra.com/p/175860/Act/reviews/) Contact vendor for pricing Price $30/month 4.6 Features 3.9 4.7 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/175860-203196/Act-vs-Google-Contacts) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-203196/eWay-CRM-vs-Google-Contacts) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.5 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/79367-203196/ActiveCampaign-vs-Google-Contacts) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $14/month Price $14.99/month 4.3 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing) [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[4.71 (703)](https://www.capterra.com/p/203196/Google-Contacts/reviews/) vs [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.37 (620)](https://www.capterra.com/p/144340/Nutshell/reviews/) Contact vendor for pricing Price $13/month 4.6 Features 4.1 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/144340-203196/Nutshell-vs-Google-Contacts)