# Compare Zoho CRM vs Encharge 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho CRM and Encharge based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155928-228178/Zoho-CRM-vs-Encharge --- # Zoho CRM vs Encharge Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho CRMEncharge2/4 selected [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.9 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [6,972 reviews](#user-reviews) Positive 5,937 Neutral 782 Negative 253 [## Encharge](https://www.capterra.com/p/228178/Encharge/)[4.9 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [297 reviews](#user-reviews) Positive 293 Neutral 3 Negative 1 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 5,690 reviews from marketing automation software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Email Marketing 4.1 Marketing Automation 4.2 CRM 4.6 Lead Capture 4.4 Customizable Branding 4.2 72%Fit Missing features Feature ratings Email Marketing 4.9 Marketing Automation 4.8 CRM 4.0 Lead Capture NA Customizable Branding 4.6 User satisfaction User satisfaction 4.3 User reviews[6,972](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.1 User satisfaction 4.9 User reviews[297](https://www.capterra.com/p/228178/Encharge/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $14Per User, Per Month - Free version - Free trial Price starts from $49Flat Rate, Per Month - Free version - Free trial Best for Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. Best for Startups Digital businesses Digital content creators Marketers Agencies Digital services ## User reviews Pros & cons VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) RS Radha S. Legal Assistant > "It’s a robust, feature‑rich platform that excels at centralizing customer data, automating workflows, and supporting end‑to‑end CRM processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) Harshul S. Senior. Technical Support Specialist for Network Operations > "It helps me keep track of leads, follow‑ups and tasks without losing things in emails. Once everything is set up properly it runs smooth and fits into my daily workflow." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) RS Radha S. Legal Assistant > "In some areas, the user interface also felt a bit less intuitive or cluttered, particularly when navigating between modules or customizing layouts, which could slow things down for new users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) RS Radha S. Legal Assistant > "I also appreciated how seamlessly it integrates with other Zoho applications—email, reporting, automation, and analytics—which made managing customer data and follow‑ups much more efficient..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Travel Consultant > "My overall experience with Zoho CRM has been positive most times, once i set up my page, ZOHO CRM does an amazing job keeping everything organized from leads, contacts, deals and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support,..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) RS Radha S. Legal Assistant > "Some areas of the interface can feel a bit dense, which may slow down new users initially." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7139286) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) RR Rasilkrishnan R. Data analyst > "It is very hard to create new developments inside zoho with is not default in Zoho" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7136401) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) VR Verified Reviewer Travel Consultant > "That being said, it's not perfect, in the early startup, it was a bit frustrating and every now and then, the platform looked a bit clustered." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7135940) FH Firas H. Manager information systems > "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) Ziva R. Sales Services Manager > "Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) PB Philip B. Operations Manager > "Impossible to get a timely or logical response to an obvious problem caused by Zoho." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131331) GC GODWILL C. Customer Care Representative > "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) VR Verified Reviewer Recruitment Specialist > "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) Ziva R. Sales Services Manager > "It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) KO Katie O. Admin Assistant > "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) VR Verified Reviewer VP of Marketing > "Zoho CRM feels clunky and overly complex for daily email marketing use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6846480) VR Verified Reviewer Owner > "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) GC GODWILL C. Customer Care Representative > "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) EH Erin H. Office Manager > "There were frequent connectivity issues where employees we unable to access app." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) VR Verified Reviewer Care Nvaigator > "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) NP Nikita P. IT-Developer > "The mobile app also lacks some key desktop features." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) MW Mark W. Owner > "I like how I can sign and avoid paying for extra features on my other current platforms." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7076431) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) Junko O. Business Consultant > "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) TW Toshia W. Owner > "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) NP Nikita P. IT-Developer > "Workflow automation, email integration, and the intuitive Kanban view save us hours each week." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) DD Danielle D. Inside Sales > "At times emails won't go through and the space isn't large enough to send multiple files." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458) Harshul S. Senior. Technical Support Specialist for Network Operations > "What I like most about Zoho CRM is how easy it is to track contacts and deals in one place." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7131806) VR Verified Reviewer Care Nvaigator > "There are major limitations in what you can do / access / change" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Jong Hyuk P. Administrative Coordinator > "I appreciate its ability to connect different flows and create complex automations, which allows for effective and sophisticated..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) SB Sabre B. Systems Strategist > "That I can’t create appealing forms for the form page." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7099855) Jong Hyuk P. Administrative Coordinator > "It enables us to send unlimited emails to many subscribers and integrates with systems like Pavly and Google Form." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) D Dubravko Ž. CEO > "Also, the lack of native A/B testing within the flow builder limits direct experimentation unless you create workaround branches." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6843375) Jong Hyuk P. Administrative Coordinator > "Its drag-and-drop builder simplifies email design, eliminating the need for coding, saving us time and resources." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) Joe M. Founder > "Contact management is the only part of the Encharge experience which can feel a little clunky at times." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6869335) VR Verified Reviewer sales > "Overall, Encharge is a capable marketing automation tool that offers flexibility and control. Once you get past the learning..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7077389) Yash P. Founder > "Things I didn't like is the lack of Newer payment API integrations, as well as newer trendy tools that people are using." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6794480) Jong Hyuk P. Administrative Coordinator > "This feature is a game-changer because it eliminates the need for coding emails, which can often be a time-consuming and..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) DP David P. Teacher > "The interface can be a bit slow to load at times, especially when you have several active flows." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6789089) MR Michelle R. Crafter > "I use it to follow up with customers, onboard new subscribers, and promote products and classes and it’s helped increase my..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6808262) VR Verified Reviewer Academic Dean > "I still can’t get one of my domains recognized, and that’s a basic thing I expected to have resolved." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7013947) Jeremy B. Owner Founder > "Instead of needing third-party integrations, I can spin up a branded form in minutes, connect it to any automation, and start..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7034991) GA Geeno A. Allround creative > "The easy interface makes it easy not to like the platform" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6832257) AM Annemarie M. Owner > "I came from tools where I constantly felt limited in tracking and personalization, and Encharge finally gives me everything I need..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7054340) VR Verified Reviewer Academic Dean > "That said, the onboarding wasn’t smooth." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7013947) Jeremy B. Owner Founder > "What sets it apart is how effortless it makes connecting forms, automations, and behavior-based email sequences — all without the..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7034991) Andrey K. Marketing > "The true reason they disabled it is because they sold a lifetime deal on Appsumo, so these clients are just causing them..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___3644825) Jong Hyuk P. Administrative Coordinator > "Encharge also allows automation through complex flows, and supports A/B email testing." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) Sergey Z. CEO > "The premium features like Segment Integration, Salesforce Integration, Event-Based Segments, Transactional Emails, are missing." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2850438) D Dubravko Ž. CEO > "Instead, we’ve built an end-to-end system that sends welcome messages, check-ins, reminders, and post-program follow-ups all..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6843375) Santiago R. Inbuond Leader > "We were very frustrated with the lack of a native form builder inside the software, we have to go to an external app to connect..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2856103) Jong Hyuk P. Administrative Coordinator > "Encharge serves as a comprehensive solution by enabling everything to be done within a single system." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7052488) VR Verified Reviewer Marketing & Metrics Specialist > "Ad the answers from customer services are vague and problems are not solved." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___4476685) VR Verified Reviewer CEO > "When I evaluate a tech platform, I’m looking for more than features; I want flow, intuitive working, ease and efficiency." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7081929) VR Verified Reviewer Founder > "So far, there isn't a native Woocommerce integration so far, meaning I have to rely on expensive third-party tools to get the..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2854741) D Dubravko Ž. CEO > "Integrating with Google Sheets and others works smoothly, and the behavioral triggers help us create dynamic and personalized..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6843375) Andrey K. Marketing > "The company disabled my account and said I broke their terms of service." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___3644825) DN Danica N. Founder > "I especially love the built-in A/B testing feature, which helps me optimize my messaging and subject lines for better engagement." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6797223) VR Verified Reviewer Marketing Lead > "It also takes a lot of work to set up segmentations and sequences, especially when tracking visitors/users behaviors." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2915023) TP Terri P. Coach > "I also really appreciate being able to send emails based on the reader’s time zone without having to upgrade my plan (something..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6829429) Sergey Z. CEO > "Importing from your existing email marketing provider can be a headache as tags can't be programmatically added in the CSV. Or am..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2850438) Joe M. Founder > "Encharge is a powerful, clean, and focused on automations that actually supports product-led growth and SaaS funnels." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6869335) VR Verified Reviewer Senior Creative Designer > "The explanation for my poor attendance at my activities was a lack of hype and excitement leading up to the event until everyone..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2845240) MR Michelle R. Crafter > "As someone who juggles crafting, product sales, and online classes, I appreciate how easy it is to create personalized email flows..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6808262) VR Verified Reviewer Digital Marketing Specialist > "The lack of native integrations with other tools has been a bit difficult for me to get going in some things." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2868910) Jeremy B. Owner Founder > "I’ve used nearly every automation and email tool out there, from Mailchimp to ActiveCampaign, and nothing has been as intuitive..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7034991) Andrey K. Marketing > "No integrity from Encharge's team what so ever." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___3644825) VR Verified Reviewer CEO > "The standout feature for me is the visual flow builder." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7079898) VR Verified Reviewer Digital Marketing Specialist > "I don't like that I can't actually build landing pages in the email software. " [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2868910) AD Alex D. CEO > "I was happy to discover that all other tools I'm using for my business were possible to connect to Encharge quite easily." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7062294) Gabriel G. CEO > "That it does not integrate with FB Lead Ads only audiences" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___3053093) VR Verified Reviewer Academic Dean > "The automation flows are intuitive, the segmentation is solid, and the integrations give you plenty of flexibility." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7013947) AK Alexander K. CEO > "The fact that the website tracking totally does not work" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___3230903) AD Alex D. CEO > "There's an easy to use tagging system, you can build easy or more complicated flows, depending on your needs." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7062294) MS Mario S. Director > "I guess too many functionalities can make the tool a bit overwhelming." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2941751) Daniel K. B. Owner Operator > "I had a friend suggest a different scheduling program, but after getting to know this program (it only took a couple hours), I'm..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7062765) ICO Ivan Camilo O. CEO > "They allow you to move the contacts you don't need to archive, but sometimes you don't want to see them anymore and you just want..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2830494) Mario S. CEO > "Encharge helped me centralize my email marketing and reduced the need for multiple tools." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7012610) Juliette S. Visibility Strategist > "My email marketing is more about nurturing than sales and having to pay huge fees without direct ROI is what ActiveCampaign has..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2820495) MlR Mjølner R. Solopreneur > "I am really looking forward to using it more and will be making it my primary mode of sending emails as soon as I’ve moved all my..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6811740) Juliette S. Visibility Strategist > "I have been a loyal ActiveCampaign user for years, but it has become very expensive if you really want to grow your audience, plus..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2820495) Jeremy B. Owner Founder > "It gives you true control of your automations and makes email marketing something you can actually enjoy again." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7034991) Tyson B. Director > "Unable to auto-map/add tags using the CSV import at the moment" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2782064) Mario S. CEO > "I managed to connect my website sign-ups to email sequences without needing any technical skills." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7012610) Tiger S. Owner > "I can't really search for things, I have to scroll for things when building emails and automation." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2786360) DN Danica N. Founder > "I really needed to up my game when it comes to emails (for sales, newsletters, etc.) and Encharge is the perfect tool to make this..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6797223) RC Renato C. Content Creator > "Also broadcasting speed needs to improve as I find it a bit slow broadcasting even with only to subscribers." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2790705) JV Josef V. Owner > "I’ve been using Encharge for several months and it’s now my go-to tool for email marketing automation." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6832202) SB Sanjeev B. Director > "They are missing some ecommerce integrations and they don't have Thrive Leads integration YET." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2807184) VR Verified Reviewer Founder > "I didn’t have to deal with a steep learning curve, and I moved all my automations over from Kit in less than hour." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7011208) Selle E. CEO > "No e-commerce integrations currently and it lacks some automation functionality" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2823461) SB Sabre B. Systems Strategist > "As a systems strategist who loves automations, and seeing the data." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7099855) VR Verified Reviewer Writer > "There is (currently) no sign-up form for new users, so they have to be added manually." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2821590) Eddy C. Buisness owner > "Customer service is fast and super helpfull as and when needed." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7079985) Omær B. CEO > "I will replace the current email marketing tool I have which is very expensive and has too many features I don't use." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2787608) WG Wojciech G. Kursy online > "Support has also been responsive whenever I had questions, which is a big plus." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7075209) WS William S. owner > "I do use some less than popular softwares and I noticed that this software doesn't integrate with them but then again neither do..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2790360) AM Annemarie M. Owner > "What I like most about Encharge is how intuitive the entire platform feels." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7054340) VR Verified Reviewer Owner > "No WooCommerce integration and integrations overall are lacking a bit." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2827726) MR Michelle R. Crafter > "It’s user-friendly, reliable, and powerful enough to handle advanced automations without the learning curve you get with other..." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6808262) CS Calvin S. Research > "Lack of embedded surveys in newsletters" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2836858) TP Terri P. Coach > "Folders are a game-changer for organisation." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6829429) CJ S. Digital Marketing Consultant > "Overall, I find that the host of features that Encharge provides would cost you a lot more elsewhere." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2807965) Sara V. Teacher and Consultant > "The statistics are very easy to read with many useful information." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___7073391) JD Jeroen D. CEO > "I'm missing some e-commerce integrations." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2803070) TP Terri P. Coach > "The interface is much cleaner and more user-friendly than ActiveCampaign." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6829429) DV Darshan V. CTO > "it reduce customer support ticket" [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2835112) DP David P. Teacher > "I started with the free trial and ended up subscribing because it genuinely made my marketing workflow easier." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___6789089) FW Fabian W. Marketer > "A few little features are still missing but nothing crucial." [See full review](https://www.capterra.com/p/228178/Encharge/#Capterra___2783851) [View Reviews](https://www.capterra.com/p/228178/Encharge/reviews/) ## User interface 4.31 (6,972) [Encharge](https://www.capterra.com/p/228178/Encharge/) 4.90 (297) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit A/B Testing 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho CRM Top features 42/44 - A/B Testing - Activity Dashboard - AI Copilot - API - Campaign Analytics - Campaign Management - Conversion Tracking - CRM - Customizable Branding - Customizable CTAs - Customizable Forms - Data Import/Export - Drag & Drop - Drip Campaigns - Dynamic Content - Email Marketing - Email Tracking - Engagement Tracking - Event Triggered Actions - Generative AI - Landing Pages/Web Forms - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Marketing Automation - Marketing Calendar - Mobile Access - Multi-Campaign - Multi-Channel Communication - Multi-Channel Marketing - Multivariate Testing - Real-Time Data - ROI Tracking - Sales Analytics - Search Marketing - Segmentation - SMS Marketing - Social Marketing - Template Management - Third-Party Integrations - Visual Analytics - Website Visitor Tracking - Workflow Management [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) Encharge 29/44 - A/B Testing - Activity Dashboard - AI Copilot - API - Campaign Analytics - Campaign Management - Conversion Tracking - CRM - Customizable Branding - Customizable CTAs - Customizable Forms - Data Import/Export - Drag & Drop - Drip Campaigns - Dynamic Content - Email Marketing - Email Tracking - Engagement Tracking - Event Triggered Actions - Generative AI - Landing Pages/Web Forms - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Marketing Automation - Marketing Calendar - Mobile Access - Multi-Campaign - Multi-Channel Communication - Multi-Channel Marketing - Multivariate Testing - Real-Time Data - ROI Tracking - Sales Analytics - Search Marketing - Segmentation - SMS Marketing - Social Marketing - Template Management - Third-Party Integrations - Visual Analytics - Website Visitor Tracking - Workflow Management [See all features](https://www.capterra.com/p/228178/Encharge/#features) ### Recognition Zoho CRM is recognized as a top-rated tool in 5 Capterra Shortlist reports Encharge is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Marketing AutomationSoftware (2026)  ### Deployment & support Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Encharge Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho CRM - By Zoho - Located in United States - Founded in 1996 Encharge - By Encharge - Located in Bulgaria - Founded in ## Popular Comparisons [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [Systeme.io](https://www.capterra.com/p/198994/Systeme/)[4.83 (2,127)](https://www.capterra.com/p/198994/Systeme/reviews/) $49/month Price $17/month 4.7 Features 4.7 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/198994-228178/Systeme-vs-Encharge) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [Brevo](https://www.capterra.com/p/132996/brevo/)[4.62 (3,439)](https://www.capterra.com/p/132996/brevo/reviews/) $49/month Price $9/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132996-228178/brevo-vs-Encharge) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[4.56 (2,561)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) $49/month Price $15/month 4.7 Features 4.5 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/79367-228178/ActiveCampaign-vs-Encharge) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.71 (2,259)](https://www.capterra.com/p/136603/MailerLite/reviews/) $49/month Price $10/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136603-228178/MailerLite-vs-Encharge) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/)[4.95 (285)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) $49/month Price Contact vendor for pricing 4.7 Features 4.9 4.8 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/168153-228178/ContactPigeon-vs-Encharge) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $14/month Price $14.99/month 4.3 Features 4.6 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing) [Encharge](https://www.capterra.com/p/228178/Encharge/)[4.90 (297)](https://www.capterra.com/p/228178/Encharge/reviews/) vs [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[4.51 (6,228)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) $49/month Price $15/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/171840-228178/HubSpot-Marketing-vs-Encharge)