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Supportbench vs Cention: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 2,199 reviews from Customer Service users.
% Fit
Not enough reviews
Feature ratings
CRM
3.8
Support Ticket Management
4.8
Chatbot
4.9
Inbox Management
5.0
Email Management
5.0
% Fit
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
5.0
Chatbot
--
Inbox Management
--
Email Management
3.6
User satisfaction
4.9
User reviews111
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.9
4.2
User reviews13
Ease of use
4.2
Functionality
4.2
Value for money
4.2
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Yearly subscription
Free version
Free trial
Best for

Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.

Large, mid and small enterprises with high volumes of communication and high quality demands aiming to deliver a pure OMNI channel customer experience.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
155934
5 screenshots
179156
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Supportbench

24/37
  • Conversation Intelligence
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Cention

Top Features
26/37
Show Customer Service Software Features +

Supportbench

  • Best Value Customer Service
    Software (2024)
  • Best Value Customer Service
    Software (2023)
  • Best Value Customer Service
    Software (2022)

Cention

--

Supportbench
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cention
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Supportbench
  • By Supportbench Services
  • Located in Canada
  • Founded in 2015
Cention
  • By Cention Group
  • Located in Malaysia
  • Founded in 2000
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