--- title: "Compare Supportbench vs Milvus 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Supportbench and Milvus based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/155934-202528/Supportbench-vs-Milvus" page_type: "comparison" language: "en" --- # Supportbench vs Milvus Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SupportbenchMilvus2/4 selected [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.8 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) [## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.8 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) Starting Price $32.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [131 reviews](#user-reviews) Positive 127 Neutral 4 Negative 0 [## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price R$35.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [298 reviews](#user-reviews) Positive 293 Neutral 4 Negative 1 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### NinjaOne 4.7 (298) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,035 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings Activity Dashboard 4.3 Prioritization 4.5 Customizable Fields \-- Performance Metrics 4.9 Alerts/Escalation 4.8 \--%Fit Missing features Feature ratings Activity Dashboard NA Prioritization 4.7 Customizable Fields NA Performance Metrics NA Alerts/Escalation 4.4 User satisfaction User satisfaction 4.8 User reviews[131](https://www.capterra.com/p/155934/Supportbench/reviews/) Ease of use 4.7 Functionality 4.7 Value for money 4.8 Customer support 4.8 User satisfaction 4.8 User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $32Per User, Per Month - Free version - Free trial Price starts from R$35Per User, Per Month - Free version - Free trial Best for Best for For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. Best for Ideal for Managed Service Providers (MSPs), software houses, internal IT departments, consulting firms and companies that provide recurring technical support. ## User reviews Pros & cons PL Peter L. Human Resource > "I got a fast way to handle complex invoice tickets without constantly opening up our main database." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___7207039) TT Thinh T. QA Engineer > "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754) Bo K. Customer Service Ambassador > "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) FM Fredrick M. Manager > "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side,..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Robert R. Executive Director > "Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) BJlT Bodounrin Joël T. Graphiste > "The remark made is that the notification system is not yet good" [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656) GAJ Grace A. J. Quality Compliance Manager > "Our front-line agents love the ticket views and how fast they can triage now." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) Tsitsi Hazel S. Systems Analyst > "Sometimes cases can be duplicated, and the notification system can get crowded." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364) Robert R. Executive Director > "The AI Predictive CES really stands out for our team because it seems to be able to accurately predict customer satisfaction and sentiment." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) GAJ Grace A. J. Quality Compliance Manager > "Supportbench delivered the structure and scalability we needed." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6772284) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) TW Tim W. President > "They helped us configure the solution and got us going." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6610662) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side,..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Kartik M. QA Engineer > "We’ve been able to customize the Supportbench dashboards and KPI scorecards." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6146341) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) [View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/) Not enough reviews ## User interface [Supportbench](https://www.capterra.com/p/155934/Supportbench/) 4.82 (131) [Milvus](https://www.capterra.com/p/202528/Milvus/) 4.84 (298) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Supportbench Top features 36/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/155934/Supportbench/#features) Milvus 15/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - AI Text Generation - Alerts/Escalation - API - Attachments/Screencasts - Automated response - Automated Responses - Automated Routing - Autonomous Task Execution - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Data Security - Email Management - Email Templates - Email to Case - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Mobile Access - Mobile App - Mobile User Support - Multi-Channel Communication - Multiple Data Sources - Natural Language Interaction - Performance Metrics - Personalization - Predictive Analytics - Prioritization - Proactive Assistance - Queue Management - Real-Time Chat - Real-Time Monitoring [See all features](https://www.capterra.com/p/202528/Milvus/#features) ### Recognition Supportbench Best Value Help Desk Software (2024)  Best Value Help Desk Software (2023)  Best Value Help Desk Software (2022)  No recognitions have been awarded to Milvus ### Deployment & support Supportbench Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Milvus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Supportbench - By Supportbench Services - Located in Canada - Founded in 2015 Milvus - By Milvus - Located in Brazil - Founded in 2016 ## Popular Comparisons [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $32/month Price $25/month 4.7 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) R$35/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $32/month Price $115/month 4.7 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) R$35/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $32/month Price $15/month 4.7 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) R$35/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-202528/Freshdesk-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $32/month Price $25/month 4.7 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) R$35/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-202528/LiveAgent-vs-Milvus) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $32/month Price $19/month 4.7 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) R$35/month Price $20/month 4.7 Features 4.5 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/202528-227102/Milvus-vs-JIRA-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.82 (131)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $32/month Price $0/month 4.7 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-155934/Tidio-Chat-vs-Supportbench) [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) R$35/month Price $89/month 4.7 Features 4.5 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-202528/SysAid-vs-Milvus)