# Compare Supportbench vs ServiceNow Customer Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Supportbench and ServiceNow Customer Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155934-225960/Supportbench-vs-ServiceNow-Customer-Service-Management --- # Supportbench vs ServiceNow Customer Service Management Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SupportbenchServiceNow Customer Service Management2/4 selected [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) [## Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.9 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) Starting Price $32.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [116 reviews](#user-reviews) Positive 112 Neutral 4 Negative 0 [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [152 reviews](#user-reviews) Positive 132 Neutral 16 Negative 4 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,022 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings CRM 3.8 Support Ticket Management 4.8 Inbox Management 5.0 Chatbot 4.9 Live Chat 4.8 60%Fit Missing features Not enough reviews Feature ratings CRM \-- Support Ticket Management 4.2 Inbox Management NA Chatbot 4.0 Live Chat 4.0 User satisfaction User satisfaction 4.9 User reviews[116](https://www.capterra.com/p/155934/Supportbench/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.9 User satisfaction 4.4 User reviews[152](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $32Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for For teams seeking lower support costs, faster resolutions, and empowered agents using embedded AI, without complexity or extra fees. Best for Enterprise-wide Service, Operations, and Customer Experience Buyer Groups ## User reviews Pros & cons Bo K. Customer Service Ambassador > "Has customizable dashboards that are empowered with AI integrated Chatgpt knowlegde, lots of chatbot capabilities and integrates with SalesForce and Hubspot." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6015149) TT Thinh T. QA Engineer > "We were overpaying for Zendesk features we didn’t use, and the reporting never gave us the full picture." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6771754) FM Fredrick M. Manager > "The data-driven tools and AI features have enabled us to better understand and respond to our customers' needs, leading to increased satisfaction and loyalty." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6141482) Warren S. Tech Recruiter > "One aspect I found challenging was the learning curve when first getting started with Supportbench. While the platform is intuitive overall, it took me some time to..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6296952) John M. Manager > "Supportbench’s AI-driven customer summaries offer rapid insights, and the "create a response" feature dramatically boosts our response efficiency." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011568) JP James P. Customer Success Ops > "We had a remote team member with unstable internet connections, and they he had a disconnect of support. But i think the issue was on his side, not on the Supportbench..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6143961) Shahadat H. Team Manager > "The customizable dashboards have particularly allowed us to optimize our strategies, while the customer health scoring and 360-degree customer overview have ensured a..." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___4868407) BJlT Bodounrin Joël T. Graphiste > "The remark made is that the notification system is not yet good" [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5052656) Delano A. CEO > "Supportbench’s exciting feature allows me to view and respond to customer’s requests and questions more efficiently than usual." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___5011478) Tsitsi Hazel S. Systems Analyst > "Sometimes cases can be duplicated, and the notification system can get crowded." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___3532364) Robert R. Executive Director > "Having a more personalized as well as automated approach to customers has lead to higher satisfaction rates for them as well as our staff in general." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___6166906) KR Kim R. Technical support specialist > "I struggled to get my queue sorted the way I wanted and we had some issues with a few other things." [See full review](https://www.capterra.com/p/155934/Supportbench/#Capterra___2794328) [View Reviews](https://www.capterra.com/p/155934/Supportbench/reviews/) VR Verified Reviewer Client Operations Supervisor > "Having customer interactions, data, and service processes in one place improves visibility and collaboration across teams, which ultimately leads to faster..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "This can slow down development and make it harder for teams to quickly adapt or troubleshoot issues without deep platform knowledge." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "Another standout aspect is how it supports scalability. As an operation grows or evolves, the platform can expand with it—adding new features, automations, or..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) PS Preeti S. Software Engineer > "Also, sometimes it is non -responsive or slow to to respond ." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) VR Verified Reviewer Client Operations Supervisor > "Overall, its strength lies in offering multiple ways to solve problems, allowing organizations to choose what works best for them rather than being locked..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer HR people support > "The price of the service can be expensive to implement and customize, especially for smaller businesses or organizations with limited budgets." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6284833) VR Verified Reviewer Client Operations Supervisor > "What I like most about ServiceNow Customer Service Management is its flexibility and adaptability to different operational needs." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) DsB Dakshina singh B. Software Engineer II > "It gives problem when you start multiple sessions at a time and when you are working on multiple tickets with the customer, it is obvious that multiple..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3853769) PS Preeti S. Software Engineer > "The thing that I like the most about ServiceNow Customer Service Management is that the interface is very easy to understand interface and is also very easy..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) JO James O. Cloud > "About the worst part is the designers show a very low interest in gathering the concern being discussed. When you finally get to "problem description," it's..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) VR Verified Reviewer Lead Security Consultant > "Managing ITIL Processes has become easier with ServiceNow." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6386707) Victoria O. Global Service Desk Manager > "I have not found it to be possible for a small company to take advantage of this service (price plan and configuration is beyond the capabilities for a small..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) Victoria O. Global Service Desk Manager > "It can use beyond IT but in every department in our organisation as it offers automation of business tasks as well as good reporting and analysis tools." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) JO James O. Cloud > "ServiceNow is more like the CSR that asks annoying, irrelevant questions and shows no interest in the concern itself." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) JM John M. Software Engineer > "As a result of its extensive array of inbuilt features and capabilities, it consistently provides high levels of service and delights customers, creating a..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) NK Norbert K. Functional Analyst > "I think building reports and dashboards can be quite difficult when You are trying to do it first time." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3508116) TR Tomia R. Sr. Help desk Anaylst > "It made life as an analyst very easy." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6464100) NK Nishant K. Netbackup administrator > "So here its lagging" [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3847374) VR Verified Reviewer Senior Technical consultant > "Customer & Consumers, and Contacts management was handled pretty well." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4867627) VR Verified Reviewer VP of Logistics > "For example, I was unable to integrate shipstation, without having to really "program" it. " [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___2909273) JM John M. Software Engineer > "Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) Will O. CEO & President > "It's clear that I am too small of a business for them to do anything for us." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3252198) [View Reviews](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) ## User interface [Supportbench](https://www.capterra.com/p/155934/Supportbench/) 4.87 (116) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) 4.36 (152) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Supportbench Top features 30/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/155934/Supportbench/#features) ServiceNow Customer Service Management 24/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#features) ### Recognition Supportbench Best Value Help DeskSoftware (2024)  Best Value Help DeskSoftware (2023)  Best Value Help DeskSoftware (2022)  No recognitions have been awarded to ServiceNow Customer Service Management ### Deployment & support Supportbench Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Customer Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Supportbench - By Supportbench Services - Located in Canada - Founded in 2015 ServiceNow Customer Service Management - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) $32/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155934/Salesforce-vs-Supportbench) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-225960/Salesforce-vs-ServiceNow-Customer-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $32/month Price $39/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/155934-164283/Supportbench-vs-Zendesk) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-225960/Zendesk-vs-ServiceNow-Customer-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) $32/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-155934/LiveChat-vs-Supportbench) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,784)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-225960/LiveAgent-vs-ServiceNow-Customer-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,784)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $32/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-155934/LiveAgent-vs-Supportbench) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-225960/LiveChat-vs-ServiceNow-Customer-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,434)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $32/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-155934/Freshdesk-vs-Supportbench) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,434)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Contact vendor for pricing Price $19/month 4.3 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-225960/Freshdesk-vs-ServiceNow-Customer-Service-Management) [Supportbench](https://www.capterra.com/p/155934/Supportbench/)[4.87 (116)](https://www.capterra.com/p/155934/Supportbench/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $32/month Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-155934/Tidio-Chat-vs-Supportbench) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.3 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-225960/Tidio-Chat-vs-ServiceNow-Customer-Service-Management)