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Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.
B2B Tech Customer Support/Success
The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.
At times you can miss cases, or miss the responses to already existing cases. Sometimes cases can be duplicated, and the notification system can get crowded.
It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.
We couldn’t get up a running at the click of a button. It took 2 weeks to get the team fully up to speed, but now that we’re up a running, we haven’t had much in the way of disruptions.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
Specifically, we have over 150 rental vehicles out in one particular fleet with no centralized repository for service requests.
It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently.
I use the score cards a lot but the analytics within their interface is a little strange.
XFind does a great job at finding unique keywords in more obscure cases. These can be the harder cases to solve at times, so it can really provide a quick win for difficult situations.
Sometimes it's search engine seams odd, some articles are not found on xfind, even if the title and content is very relevant to the affected ticket.
Easy to use, has great integration with Salesforce. The learning algorithm helps a lot.
At first struggle with the software, for a few or many times it didn't find something related on, it based a lot on the title of the ticket and was not much helpful.
A very good and light software, it helps me to search for similar cases in salesforce.
I have to use it more to find if I will keep using it, but for now its been a rollercoaster, some times good some times bad.
Its great when you want to find an article related to the ticket your working on, and also gives a lot of similar articles that have some of the same wording.
Supportbench
Top FeaturesxFind
Supportbench
xFind
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