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Supportbench vs xFind: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 1,499 reviews from Customer Support users.
% Fit
High performer
Feature ratings
Support Ticket Management
4.8
Multi-Channel Communication
4.6
Live Chat
4.7
Reporting/Analytics
4.8
Knowledge Base Management
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
NA
Multi-Channel Communication
NA
Live Chat
NA
Reporting/Analytics
NA
Knowledge Base Management
--
User satisfaction
4.9
User reviews111
Ease of use
4.8
Functionality
4.7
Value for money
4.8
Customer support
4.9
4.5
User reviews15
Ease of use
4.7
Functionality
4.5
Value for money
4.4
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.

B2B Tech Customer Support/Success

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
155934
5 screenshots
240306
1 screenshot

Supportbench

Top Features
50/50
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Application Management
  • Call Center Management
  • Chatbot
  • Chat/Messaging
  • Client Portal
  • Communication Management
  • Configurable Workflow
  • CRM
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • SSL Security
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Website Integration
  • Widgets
See All features
Hide Customer Support Software Features -

xFind

5/50
Show Customer Support Software Features +

Supportbench

  • Best Value Customer Service
    Software (2024)
  • Best Value Customer Service
    Software (2023)
  • Best Value Customer Service
    Software (2022)

xFind

--

Supportbench
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
xFind
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Supportbench
  • By Supportbench Services
  • Located in Canada
  • Founded in 2015
xFind
  • By xFind
  • Located in Israel
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