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better software since 1999
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Designed for those with high value, noisy customers that need help in making those interactions as easy as possible using AI as a tool rather than a gimmick. Exceling in the B2B & manufacturing.
With expertise in 5 key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.
At times you can miss cases, or miss the responses to already existing cases. Sometimes cases can be duplicated, and the notification system can get crowded.
It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.
We couldn’t get up a running at the click of a button. It took 2 weeks to get the team fully up to speed, but now that we’re up a running, we haven’t had much in the way of disruptions.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
Specifically, we have over 150 rental vehicles out in one particular fleet with no centralized repository for service requests.
It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently.
I use the score cards a lot but the analytics within their interface is a little strange.
Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.
Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this.
The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.
We happen to have a really bad experience with them and this is an honest review of the ordeal.
The product is very easy to use. It is very good to use, reliable and easily understandable.
Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund.
Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.
We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant.
Supportbench
Top FeaturesKapture CX
Supportbench
Kapture CX
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