# Compare Oracle PeopleSoft vs Zendesk Suite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Oracle PeopleSoft and Zendesk Suite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/155958-164283/Oracle-PeopleSoft-vs-Zendesk --- # Oracle PeopleSoft vs Zendesk Suite Features and Cost Comparison Last updated June 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Oracle PeopleSoftZendesk Suite2/4 selected [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) [## Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.1 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4 Ease of Use 3.7 Customer Service 3.9 Reviews Sentiment Based on [283 reviews](#user-reviews) Positive 213 Neutral 59 Negative 11 [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $115.00/month Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.3 Customer Service 4.3 Reviews Sentiment Based on [4,080 reviews](#user-reviews) Positive 3,646 Neutral 316 Negative 118 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 2,655 reviews from it asset management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Inventory Management 4.1 Asset Tracking 3.9 Support Ticket Management NA Incident Management NA Service Level Agreement (SLA) Management NA 76%Fit Missing features Feature ratings Inventory Management NA Asset Tracking 4.5 Support Ticket Management 4.5 Incident Management 4.3 Service Level Agreement (SLA) Management 4.4 User satisfaction User satisfaction 4.1 User reviews[283](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) Ease of use 3.7 Functionality 4.0 Value for money 3.7 Customer support 3.9 User satisfaction 4.4 User reviews[4,080](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of use 4.3 Functionality 4.4 Value for money 4.2 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $115Per User, Per Month - Free version - Free trial Best for Best for PeopleSoft can serve corporations, private businesses, government entities, or academic institutions. Best for Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## User reviews Pros & cons ME Madison E. Quality Improvement Consultant > "Having easy access to tax documents, paychecks, and health enrollment information has been extremely helpful as an..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6567632) JD Jacob D. Assistant Athletic Director > "No assistance from support, incredibly unfriendly for us as managers and doesn’t give you the ability to manage via..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6849995) VR Verified Reviewer Academic Advisor > "It has been adaptable to a higher education setting and has generally been very reliable." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) JH Jamon H. Director - Treasury > "User interface lacks imagination, and is somewhat disconnected from normal business transaction flow" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6612599) VR Verified Reviewer Academic Advisor > "I have found PeopleSoft to be a reliable tool as a higher education employee." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6858634) AO Anthony O. HRBP > "Right now it seems Peoplesoft is outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6107976) VR Verified Reviewer Data Analyst > "Great product for large companies and very user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___6872541) DL Dawnne L. Executive Assistant > "The onboarding process is a bit tedious as you are going through it, but necessary." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) LH Laura H. BOC > "Oracle was great about changing their view of the product to be better at being visually appealing to the eye and..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RG Rashmi G. CBS Support Rep > "Sometimes it's hard to resolve the issues quickly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3878640) MF Maizy F. Music Director > "It's used in-house, and has made it easy for information to be gather (from Oracle database) and disseminated to the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Software Developer > "There are limitations to the software in that it isn't as modern or cloud-based as other systems like ADP." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3087601) TD Taraiya D. HR Business Parner-Compensation > "I also liked the option of having multiple work assignments set up for a single employee to show the different..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) OO Olga O. CGA > "Often when new modules are introduced, it takes a while to get them working right just because it's a massive program." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) JG Joseph G. Accounting Manager > "reporting is intuitive, queries are powerful, book to bank is great, workflow is wonderful" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3604293) HJ Hedaia J. Planning Manager > "I also think the user interface's simplicity is outdated and needs to be updated, as it frequently bores me." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) NP Naseer P. Sr.Buyer > "It is easy and simple to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4974713) HJ Hedaia J. Planning Manager > "In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3353294) DB Debra B. General Manager > "Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3070904) Michael F. Organizational Change Consultant > "The design is a bit flat and unexciting" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3288867) VR Verified Reviewer ACCOUNTS OFFICER > "initial startup requires proper learning and hands on, but as compared to other accounting packages, its quite..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4420170) RS Rachel S. Program Facilitator > "I often have to call for help from colleagues when pulling reports or reference my own training notes because of the..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) MF Maizy F. Music Director > "Overall, we have used PeopleSoft for years, and have had little issues with it. Despite it being a basic tool, it..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4421466) VR Verified Reviewer Senior Accountant > "Some variety of People Soft do not allow to run across different business units and this is quite painful for..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2255600) VR Verified Reviewer Senior Administrator > "It have very stable customisation options and can be used for wide range of users." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) TD Taraiya D. HR Business Parner-Compensation > "The system is complicated and has many layers." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3009855) TS Tami S. assistant digital merchandiser > "It's very easy to transfer data within the compute cloud, and migrate data from testing & dev to the cloud." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3500459) AJ Aamir J. Engineer > "The UI looks really dated and the software does not seem flexible enough to accommodate workflows." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) VR Verified Reviewer Workday Developer > "One of the best ERP product where we can customize the system however we want." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3410401) VR Verified Reviewer Senior Administrator > "Costly updates" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2931836) Luis J. Senior Financial Analyst > "Overall, the experience has been positive, it has room for improvement especially in regards to it´s design but is..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2935398) Misty F. recruiter > "i dont love it but dont hate it either it could be a little more interactive" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3181118) NA Nancy A. Risk Management Specialist > "PeopleSoft is an efficient, effective general ledger tool, both for daily users and those who just need to..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2684633) JP Jennifer P. Administrative Assistant II > "The program doesn't work well with all version of my browser. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AG Abhishek G. Consultant > "Its an awesome application and with the required functionality to run the ERP" [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3392956) HC Hong C. psa > "many times this software had trouble responding and few bugs that need to be fixed." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2220997) OO Olga O. CGA > "It is a great program that can handle many tasks of a large organization." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3327336) SS Sheetal S. BSA hr systems > "Slow,less intuitive.not user friendly and features are there but difficult to find.its sturdy but very dull user..." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2300446) DL Dawnne L. Executive Assistant > "Extremely user friendly, very intuitive to use." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3714792) HB Henry B. Digital Media Specialist > "Takes a lot of time to learn and customer service, if reachable, are not very helpful." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2473430) LH Laura H. BOC > "For the most part user friendly." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___4439309) RS Rachel S. Program Facilitator > "I don't find it to be intuitive and the interface appears outdated." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2450080) CH Cathy H. HR & Recruiting Manager > "Overall, Workday was improving and gave greater flexibility and ease of use than PeopleSoft." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3431516) AJ Aamir J. Engineer > "Also, i have not seen any use of 2 factor authentication." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) EB Eric B. Safety Director and HR Administrator > "I did not have any other comparable software to reference to but I had no issues using it. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___3014699) JP Jennifer P. Administrative Assistant II > "The options to choose can get fairly confusing. " [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) JP Jennifer P. Administrative Assistant II > "The only thing I would love to see incorporated would be the option to use hot keys or even "Alt" keys." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2381797) AJ Aamir J. Engineer > "The experience is okay but does not fare well with other competitors." [See full review](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#Capterra___2714852) [View Reviews](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) PT Pablo T. CX Consultant > "This is a platform that will help in a easy-to-use way to provide the best customer support that you can provide, considering omnichannel features and an..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063564) VR Verified Reviewer Systems Administrator > "Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) Ifra S. Zendesk Developer > "Zendesk Suite offers strong value for money considering the wide range of features included - ticketing, automation, analytics, and omnichannel support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) CB Christine B. Pilates transformation expert > "Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) Jane F. Personal Lines Executive > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7117287) LZ Liron Z. Software engineer manager > "As a company with vendors providing data to my company, from time to time we had issues with the data providing platform, in order to have a documented incident..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) CB Christine B. Pilates transformation expert > "It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7129559) SL Sapph L. Communications specialist > "Right now, it seems the only way is to set the 'hours since' to the shortest possible time (1 hour), add a test condition that only you will trigger, and create a..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Abhishek R. Project Analyst > "Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) MJ Melanie J. HR Manager > "The latest updates with reporting are difficult to navigate and removed helpful features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) PK Phillip K. IT Support Officer > "I adored Zendesk intelligent ticket selection with automated assignment by skill set and by workload so my team never missed serious problems and the response time..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) YK Yevgeniy K. Data Analyst > "However, we have not used your service for the past 3-4 months, and a check of our user logs will show that no one from our team has logged into the platform..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6584092) SK Sarah K. People Ops Manager > "Zendesk has been a great first ticketing system for our company, and allowing multiple users to act as agents ensures that there is not a blocker/single source of..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6852820) PK Phillip K. IT Support Officer > "The user roles and permissions felt too restrictive, and that adding new agent groups necessitated using multiple separate admin panels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6857494) CB Cynthia B. Manager of Registration Services > "Coming from the agony of replying to each individual client via Gmail and not being able to compare responses or easily locate past interactions to everything and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) MB Matthew B. Operations Director > "The pricing structure can also become expensive as you scale, especially if you need premium features." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064363) Abhishek R. Project Analyst > "Its multichannel support, centralization of customer interactions, and strong automation and analytics has always helped my business run smoother." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) ML Mikes L. IT Manager > "Zendesk Suite costs are every day increasing, a challenge to small enterprises" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7079768) CB Cynthia B. Manager of Registration Services > "Managing emails as tickets and having every readily accessible for teams to review interactions that support the quality of everyone’s service is invaluable." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6854934) HC Heather C. Marketing Manager > "Zendesk limits the number of steps you can use in each product's chatbot, and will not let you purchase additional steps, which is a bit frustrating." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6564092) Ifra S. Zendesk Developer > "It helps align sales and support teams by providing context around customer interactions." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) VR Verified Reviewer IT Admin > "While easy to use for customers, some of the backend framework is a little hard to understand for less tech-savvy co-workers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7096715) JJ Jobin J. Senior Platform Engineer > "The reporting tools are useful for tracking team performance and monitoring overall efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064183) MY Melony Y. Senior Director of Consumer Support > "Very often, they don't ask clarifying questions and provide a link to an irrelevant article." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) GC Graziana C. Customer Operations Lead > "Zendesk is powered to bring all the customer support solutions together, with an organized interface" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) AH Ashli H. Client Solutions Navigator > "Refresh rate can be slow, reloads often & can allow more than one user to work on the same ticket causing issues" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6484551) VR Verified Reviewer Digital asset manager > "I liked that I was able to directly reach out to customer support in a variety of fields, or where this type of support was offered, and that the app/service..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6820510) LZ Liron Z. Software engineer manager > "The UI looks a bit old, I didn't find it to be easy to integrate with the system I own as a 3rd party user (I was working in a company as a manager with vendors..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495406) MW Mauricio W. Senior Sales Executive at WhiteWater, Inc. > "Zendesk makes it easy to efficiently centralize customer support and track conversations across multiple channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7085661) GY Greg Y. Head of Customer Experience > "There are certain areas which we would prefer to customise wordings / status' that are cumbersome but unable to change which can impact our usage." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6643504) HT Haruki T. Sr. ADR > "The integration with our CRM allows me to track my interactions and access existing data of the prospect & their company in one place." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6662228) MY Melony Y. Senior Director of Consumer Support > "As the leader of my support team, I would never pay for AI tools that provided this level of support." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7063750) JET Jan Ericka T. Customer Service Representative > "The platform offers a comprehensive solution for customer support, seamlessly integrating various tools to streamline processes and enhance the overall efficiency..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6495494) Abhishek R. Project Analyst > "Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) LS Leonardo S. Support Analyst > "Excellent customer support platform, making it easy to centralize service channels (such as email, WhatsApp, Instagram DM)." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7070758) Abhishek R. Project Analyst > "Interoperability between some modules might be an issue at the beginning of usage period as well." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6871343) MB Malkiel B. Customer Service Supervisor > "The ticketing system, filtering tickets, and how you are able to asign tickets in the system, it was very good to manage customer service for online stores,..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) JC Jaya C. System Engineer > "In a few cases, tickets didn’t get routed correctly per priority rules slowing down response times when the team was really busy." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6824508) DL David L. Head of Sales > "The all-in-one platform integrates ticketing, chat, email, and social media seamlessly, enhancing team productivity." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) ST Sebuliba T. Customer Success Manager > "You need to have the budget for this tool if you are planning to use the most professional features and hence would not be a good fit for SMEs and startups to use..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6459568) JI Jahidul I. Finance > "It integrates multiple customer service channels like email, chat, social media, and phone into a single platform, providing a seamless customer support experience." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6528392) Kalina B. Freelance and Human resources > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516436) SC Stefano C. Marketing manager > "It helped us a lot for providing a good and fast customer service over various channels. Despite a few drawbacks in customization options, this suite represents..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) SC Sean C. Marketer > "It can be expensive for a small business, and ironically, their own customer service is not always available." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7046146) TG Tim G. Customer Service Executive > "Customers now receive faster, more consistent responses, and we can quickly catch repeat issues and improve our product listings or FAQs." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) MD Michelle D. Academic Experience > "The options for smaller teams are not great in terms of features/ pricing." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6848056) Ifra S. Zendesk Developer > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064914) HN Harshad N. Technical Support Expert > "Interface is very slow if the laptop gets disconnected from the company VPN and directly connects to the internet." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) SK Simranjit K. Admin > "It does work as intended and provides day to day help to manage IT operations and helps to manage tickets in efficient manner" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7030541) KY Katie Y. Head of Customer Success > "They do not notify you in any way if your messages can't be delivered (bounces, etc)" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6723863) SC Stefano C. Marketing manager > "It brings together all support channels like as email, chat, social media, etc. into one platform, which makes easier the support service." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6571701) MG Mayra G. Warehouse Manager > "I experienced that the analysis gets slowed due due to reporting lag since large volume are being handled." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6816940) AR Anugrah R. Teammate > "The platform helps to expedite customer support procedures by providing strong automation features and configurable workflows." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) NF Niall F. Head of Design > "I thought the user interface was rather confusing, and the lack of multiple templates on the cheapest tier wasn't great." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6499680) SL Sapph L. Communications specialist > "The reporting features are quite robust, so your team can understand the top issues customers are experiencing, the average first reply time and a lot more." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6516134) Andrew K. Chief Executive Officer > "Depending on your need and desired use of the platform, Zendesk Suite comes at a fair expensive price. If you're looking for basic support ticket management and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6012376) DL David L. Head of Sales > "Zendesk Suite has significantly improved our customer support operations at CheckYeti, making it easier to manage and resolve customer issues." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6729203) DM Dana M. Fulfillment Manager > "This can be very time consuming when notifying a group of customers." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7027983) AI Alukut I. IT Support Specialist > "The affordability of Zendesk and the startup program of using the solution completely free for the first six months is the best experience and reliable customer..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6444329) Rudy B. Founder > "Inability to downgrade user numbers in a timely manner, leading to unnecessary charges." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) VR Verified Reviewer Systems Administrator > "An overall good experience which gives you several options/abilities to make resolving tickets seamless." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7062832) TG Tim G. Customer Service Executive > "It also starts to get expensive when you move beyond the most basic plans." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6840216) AR Anugrah R. Teammate > "This has made it easier for data to move between systems and made sure that consumer information is constantly available, resulting in a more streamlined workflow." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6382958) PB Paige B. Business support management > "Nothing stands out in terms of not liking the service, just maybe having the option for more customer support agents to login" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6489586) KM Kauser M. Manager > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6390588) PS Pamela S. Agent > "At this moment, I would say the biggest con that happens rarely but can happen if you do not have a potent internet connection: if the ticket is not assigned then..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6175439) MB Malkiel B. Customer Service Supervisor > "What I liked the most about Zendesk is all the features it contains to manage customer service and technical support, it is really a complete software and..." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6641518) Rudy B. Founder > "Lost all our data and help center content due to their rigid policies." [See full review](https://www.capterra.com/p/164283/Zendesk/#GetApp___6366013) GC Graziana C. Customer Operations Lead > "The ticketing system is brilliant, with robust prioritization capabilities" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7077793) AC Alliant C. Support Manager > "Sometimes it’s not easy to see at a glance the number of open tickets that each agent is dealing with." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6829250) TK Tim K. Chief of Staff > "The personalized macros really increase Agent productivity too." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7075562) VR Verified Reviewer SDR > "I dislike that it doesn’t give you notifications when you’re not on the page" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6504459) AG Angela G. Customer support > "Easy to follow to meet customer needs, answer calls, or send emails to meet company needs and delegted tasks." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7119011) DD Dennis D. Business Owner > "Sometimes, in the past, I found it lacking in the reporting department." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6836279) VS Vibhore S. Logistics Lead > "Overall, nice experience, great bundled comprehensive software for everything in one place like email and voice chat" [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7128329) HN Harshad N. Technical Support Expert > "Chat on Zendesk by using a mobile is not very appropriate and recommended." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6703848) AA Ali A. System Administrator > "Its robust automation features help streamline workflows, reducing manual tasks and improving efficiency." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6502942) DT Daniel T. IT Engineer > "The reporting leaves alot to be desired. As you move through the tiers it can become pricey." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6773173) MJ Melanie J. HR Manager > "Zendesk is very user friendly for agents, end users and admins compared to other ticketing systems I have used." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___7064137) AL Antony L. Ecommerce Manager > "Poor support and lack of customisation/feedback channels." [See full review](https://www.capterra.com/p/164283/Zendesk/#Capterra___6689981) [View Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) ## User interface [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/) 4.07 (283) 4.41 (4,080) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Oracle PeopleSoft 9/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/155958/Oracle-PeopleSoft/#features) Zendesk Suite Top features 27/40 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Asset Tracking - Audit Management - Audit Trail - Barcode/Ticket Scanning - Change Management - Compliance Tracking - Configuration Management - Contract/License Management - Cost Tracking - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Data Import/Export - Data Visualization - Email Management - Generative AI - Incident Management - Inventory Management - Knowledge Base Management - Maintenance Management - Monitoring - Prioritization - Problem Management - Procurement Management - Reporting/Analytics - Requisition Management - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management - Workflow Management [See all features](https://www.capterra.com/p/164283/Zendesk/#features) ### Recognition Oracle PeopleSoft is recognized as a top-rated tool in 2 Capterra Shortlist reports Zendesk Suite is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Oracle PeopleSoft Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zendesk Suite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Oracle PeopleSoft - By Oracle - Located in United States - Founded in 1977 Zendesk Suite - By Zendesk - Located in United States - Founded in 2007 ## Popular Comparisons [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[4.62 (11,629)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Contact vendor for pricing Price $24.9/month 4.0 Features 4.6 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/155958-194565/Oracle-PeopleSoft-vs-TeamViewer) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/) $115/month Price $25/month 4.4 Features 4.4 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-164283/Salesforce-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/) Contact vendor for pricing Price $100/month 4.0 Features 4.5 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155958-254088/Oracle-PeopleSoft-vs-ServiceNow) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $115/month Price $15/month 4.4 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-155958/Freshservice-vs-Oracle-PeopleSoft) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,724)](https://www.capterra.com/p/62194/LiveChat/reviews/) $115/month Price $25/month 4.4 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-164283/LiveChat-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Contact vendor for pricing Price $129/month 4.0 Features 4.3 3.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-155958/Atera-vs-Oracle-PeopleSoft) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $115/month Price $19/month 4.4 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-164283/Freshdesk-vs-Zendesk) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.0 Features 4.5 3.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141792-155958/Pulseway-vs-Oracle-PeopleSoft) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $115/month Price R$35/month 4.4 Features 4.7 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/164283-202528/Zendesk-vs-Milvus) [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[4.07 (283)](https://www.capterra.com/p/155958/Oracle-PeopleSoft/reviews/) vs [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[4.66 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Contact vendor for pricing Price $29/month 4.0 Features 4.4 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144825-155958/BOSS-Solutions-vs-Oracle-PeopleSoft) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $115/month Price $0/month 4.4 Features 4.6 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-164283/Tidio-Chat-vs-Zendesk)